Certance LTO 1 User Manual page 74

Troubleshooting Guide
You should see output similar to:
Detected SCSI tape st0 and scsi0 . . .
Problems with Tape Drive and Cartridge
Tape will not Load into Tape Drive
Verify that the tape drive's Power Led is illuminated and that all other LEDs are off. If the Power
1.
LED is not illuminated, refer to the procedures for troubleshooting LEDs under "Computer Boots
but Does not Recognize the Tape Drive" on page 72 to determine why it is not illuminated.
2. If the Power LED is illuminated but other LEDs are on or flashing. check to see if other LED
activity is normal or abnormal (refer to Table 6 on page 32 and Table 7 on page 33).
3. If the Power On Self Test Failure LEDs are on, contact Technical Support.
4. If other LEDs are on, reboot the drive by holding the front panel button for more than 5 sec-
onds and releasing it or by power cycling the drive.
Verify that the tape drive passed the Power On Self Test by viewing LED activity. All LEDs
5.
should be off approximately 20 to 30 seconds after the tape drive reboots.
6. If the Power On Self Test Failure LEDs are on, contact Technical Support.
7. If all the LEDs are off, except power, and a tape cannot be inserted into the tape drive, exam-
ine the tape and the inside of the tape drive.
Be sure there are no tape labels interfering with tape insertion.
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Be sure tape labels are only on proper tape surfaces, and that labels are flat and not
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curled.
Ensure that tape drive opening is free of debris and tape labels.
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Ensure that tape pin and tape are fully within the cartridge.
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Attempt to insert a second tape if available.
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If a tape still cannot be inserted into the tape drive:
8.
If you are inserting a cleaning cartridge, be sure the cleaning tape is valid. The tape
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drive ejects unsupported cleaning tapes. Ensure that the cleaning tape has not expired.
Refer to Table 6 on page 32 and Table 7 on page 33 for "Cleaning Cartridge at EOT."
If these suggestions do not resolve the problem, contact Technical Support.
If you are inserting a data tape, the tape drive may be bad. Contact Technical Support.
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Tape will not Eject from the Drive
1. Be sure the tape drive is powered on. If the Power LED is not illuminated, check whether
power is being applied to the system and/or the desktop tape drive if the tape drive is a desk-
top unit. Follow troubleshooting steps under "Computer Boots but Does not Recognize the
Tape Drive" on page 72 to determine why the Power LED is not illuminated.
2. If the Power LED is illuminated, determine whether the tape drive LEDs show other tape drive
activity. Under normal conditions, it may take 2 to 3 minutes for the tape to eject. If only the
Drive LED is blinking, wait for this LED to turn off before trying to eject the tape.
3. If the Drive LED alone is blinking, wait for it to turn off. Verify that no other LEDs are on or
flashing. Push the eject button on tape drive.
Troubleshooting Suggestions
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