Emergency Reset And Emergency Cartridge Eject - Certance LTO 1 User Manual

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Troubleshooting Guide

If the Drive LED flashes, wait for the tape to eject (this may take up to 3 minutes). If the tape

ejects, the problem has been resolved.

If a message similar to the following appears when the eject button is pushed, use the mt

offline command to eject the tape:

You cannot eject the cartridge because the tape drive is in use. Wait

until the operation is complete before ejecting the cartridge." The backup

software may still have the tape drive in prevent mode so that the car-

tridge cannot be ejected. Use the backup software commands to eject the

tape.

NOTE: In Unix/Linux the above message may not appear, but the operating system may still pre-

vent the tape drive from ejecting the tape.

If the Drive LED is not blinking alone, refer to Table 6 on page 32 and Table 7 on page 33 to

see whether a hardware or firmware error has occurred, or whether the "Manual Interven-

tion" LED is flashing.

If there is a hardware or firmware error or the "Manual Intervention" LED is flashing —

•

and the Drive LED is blinking — contact Technical Support.

If there is a hardware or firmware error or the "Manual Intervention" LED is flashing —

•

and the Drive LED is not blinking — reboot drive by holding the front panel button for

more than 5 seconds and releasing it or power cycling the drive.It may take up to 5

minutes for the tape to eject.

If the "Hardware or Firmware Error" or "Manual Intervention" LED is flashing after the tape

drive is rebooted, the tape may be stuck. Contact Technical Support.

Emergency Reset and Emergency Cartridge

Eject

In the unlikely event the LTO-1 or LTO-2 drive stops communicating with the host computer, use the

following procedure to reset the drive and eject a cartridge (if necessary).

CAUTION: When you perform an emergency cartridge eject, any data currently in the drive or

host's buffers will not be written to the tape and the tape record may not be correctly terminated

with an End-of-Data mark. If the End-of-Data mark is not written to the tape, you will not be able

to append any data to that tape unless you overwrite the existing data on the tape.

To perform an emergency reset, hold down the load/unload button between 5 to 15 seconds, and

then release it.

If there is no tape in the drive, the drive firmware reboots the drive and begins the power-on

•

self-test sequence.

If there is a tape in the drive, the drive ignores all outstanding SCSI commands, ejects the

•

tape, reboots, and begins the Power On Self Test sequence.

If the procedures above do not eject the cartridge from the drive, you may need to remove the car-

tridge manually, as described under "Manually Removing a Cartridge" on page 76.