Freeze At Windows Logo (Hang/Lockup) - HP ZBook x2 Manual

Freeze at Windows Logo (hang/lockup)

Items
Symptoms
Has power, light activity, fan spinning
●
● HP Logo displays briefly
Attempt to boot to operating system and
●
freeze/hang at Windows logo
No response to pressing
●
lock key
Tips and tricks
92 Chapter 6 Troubleshooting guide
Procedures
Possible causes
Conflict of instructions from multiple programs or drivers; installing a new hardware
or program that is not compatible (may also cause a blue screen error—see blue
screen issue).
num lock or caps
Troubleshooting steps
Follow suggested steps below one at a time to verify normal boot process:
1. Disconnect all external peripherals, and perform a hard reset
on page
2. Perform soft reset
3. Update BIOS and drivers
a.
b.
4. Run Hardware Diagnostics
to isolate hardware issue.
5. Undo recent changes in Windows
hardware, software on page
6. Reseat cables and connections
on page
7. Start Windows in safe mode
on page
8. Use Startup Repair Windows to fix Windows damaged files.
9. Test with essential hardware configuration
configuration on page
USB Windows-To-Go ) if available to isolate the software issue.
For more information, see http://support.hp.com/us-en/document/c03671001.
70).
(9. Soft reset (Default Settings) on page
(4. Update BIOS and drivers on page
Roll back to previous version may be necessary.
Go to safe mode to install drivers.
(6. HP Hardware Diagnostics and Tools on page
(5. Remove or uninstall recently added
63).
(10. Reseat cables and connections
72).
(11. Test with minimum configuration
72).
72) along with a verified working operating system (i.e.,
(8. Hard reset
71).
63).
64)
(11. Test with minimum