Additional information ........................................................................................................................................................ 119
viii
Incorrect time and date ................................................................................................................ 97
Display ................................................................................................................................................................. 97
Display anomalies ......................................................................................................................... 97
Symptom ................................................................................................................... 97
Quick check ................................................................................................................ 98
Dead pixel ....................................................................................................................................... 99
No video (internal) ........................................................................................................................ 99
No video (external) ..................................................................................................................... 100
DisplayPort/VGA ......................................................................................................................... 100
HDMI ............................................................................................................................................. 100
Touch screen ............................................................................................................................... 102
I/O devices ........................................................................................................................................................ 103
Keyboard ...................................................................................................................................... 103
Keyboard point stick .................................................................................................................. 104
Keyboard backlight .................................................................................................................... 104
TouchPad ..................................................................................................................................... 105
WWAN ........................................................................................................................................... 106
USB ............................................................................................................................................... 107
Smart card reader ...................................................................................................................... 108
Thunderbolt (TB) ......................................................................................................................... 110
Storage ............................................................................................................................................................. 111
Read-write error ......................................................................................................................... 113
Slow performance ...................................................................................................................... 113
Blue screen (BSOD) error ........................................................................................................... 114
Noisy hard drive .......................................................................................................................... 114
Mechanical ........................................................................................................................................................ 115
Fan error message - 90B ............................................................................................................. 49
Noise (sound) .............................................................................................................................. 116
Fan runs constantly .................................................................................................................... 117
Thermal shutdown (hot) ........................................................................................................... 118
Stuck power button .................................................................................................................... 119