HP ZBook x2 Manual
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HP ZBook x2 Manual

Detachable workstation
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HP ZBook x2 Detachable Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended
for HP authorized service providers only.

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  • Page 1 HP ZBook x2 Detachable Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2018 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Rear ......................................12 Keyboard base components ..............................13 TouchPad ................................13 Lights ................................... 14 USB port ................................15 Optional HP ZBook x2 Pen ..............................16 3 Illustrated parts catalog ..................................17 Labels ....................................... 17 Tablet components ................................19 Miscellaneous parts ................................22 4 Removal and replacement preliminary requirements ........................
  • Page 6 Remotely deploying BIOS and drivers ..............63 Analyze the issue ............................... 63 5. Remove or uninstall recently added hardware, software ..........63 6. HP Hardware Diagnostics and Tools ..................64 HP PC Hardware Diagnostics (UEFI) ..............64 HP Support Assistant (HPSA) ................. 66 HP BIOS Configuration Utility (BCU) ...............
  • Page 7 Non HP diagnostics tools ..................67 7. Status lights, blinking light codes, troubleshooting lights, and POST error messages ............................68 Status lights ......................68 Blinking light codes ....................69 POST error messages ....................69 Resolve the issue ............................... 70 8. Hard reset ..........................70 9.
  • Page 8 Display ................................. 97 Display anomalies ......................... 97 Symptom ........................97 Quick check ........................ 98 HP PC Hardware Diagnostics (UEFI) for video test ..........98 Display assembly diagram ..................99 Dead pixel ............................99 No video (internal) ........................99 No video (external) ........................100 DisplayPort/VGA .........................
  • Page 9 TPM BIOS settings (select products only) ........................138 Using HP Sure Start (select products only) ........................138 8 Using HP PC Hardware Diagnostics (UEFI) ............................139 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................140 9 Specifications ......................................141...
  • Page 10 Recovering using HP Recovery Manager ..................... 144 What you need to know before you get started ..............144 Using the HP Recovery partition (select products only) ............145 Using HP Recovery media to recover ..................145 Changing the computer boot order ..................146 Removing the HP Recovery partition (select products only) ..........

  • Page 11: Product Description

    Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (6.0-GB L3 cache, 15-W) ● Intel Core i5-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (4.0-GB L3 cache, 15-W) ● Support for Intel Dynamic Platform and Thermal Framework (Intel DPTF) in HP BIOS Chipset Integrated soldered-on-circuit (SoC) Graphics Discrete graphics: NVIDIA®...
  • Page 12 ● ● 512-GB, 2280.M2, PCIe-3×4, NVMe, HP Z Turbo Drive solid-state drive 512-GB, 2280, PCIe-3×4, self-encrypted drive (SED), HP Z Turbo Drive solid-state drive with Opal2 and TLC ● ● 512-GB, M2, SATA-3, Federal Information Processing Standards (FIPS) solid-state drive with TLC 256-GB, 2280.M2, PCIe-3×4, NVMe, SS, HP Z Turbo Drive solid-state drive with TLC...
  • Page 13 Category Description Keyboard/pointing Backlit devices Bluetooth capable Charged through the micro-USB port ClickPad requirements: Image sensor clickpad ● Glass with chemical-etched surface ● Gestures enabled by default (2-finger scrolling, 2-finger zoom/pinch) ● ● Taps enabled as default Power requirements Support for a 4-cell, 70-WHr, 4.55-AHr, Li-ion battery Support for a 65-W, USB Type-C, 3-pin, non-PFC, AC adapter Support for a 1.00-m power cord with a C5 connector in 6 countries/regions.

  • Page 14: Getting To Know Your Tablet

    Getting to know your tablet This chapter provides details about the tablet components, where they're located, and how they work. Locating hardware To find out what hardware is installed on the tablet: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the tablet.

  • Page 15: Right Side

    Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high- speed High Definition Multimedia Interface (HDMI) device. USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and even Charge when the tablet is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
  • Page 16 Item Icon Component Description Memory card reader (continued) Hold the card label up, with the connectors facing the tablet. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory ▲...

  • Page 17: Left Side

    Regulatory, Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. –or– Select My PC, select the Specifications tab, and then select User Guides.

  • Page 18: Top

    Item Icon Component Description Security cable slot (continued) NOTE: The security cable is designed to act as a deterrent, but it may not prevent the tablet from being mishandled or stolen. Kickstand access tab Provides access to lift the kickstand away from the back of the tablet.

  • Page 19: Front

    Front NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be customized to perform the most common key commands with the push of a single button. Item Component Description HP Quick Key customizable button Press the button to perform the customized action.

  • Page 20: Front (Continued)

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. ▲...

  • Page 21: Front (Continued)

    Front (continued) NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be customized to perform the most common key commands with the push of a single button. Item Component Description (11) Cameras (select products only) Allow you to video chat, record video, and record still images.

  • Page 22: Bottom

    Bottom Item Component Description Alignment posts (2) Connect to the alignment posts on the keyboard base. Docking connector Connects the tablet to the keyboard base. Rear Item Component Description Vents Enable airflow to cool internal components. NOTE: The tablet fan starts up automatically to cool internal components and prevent overheating.

  • Page 23: Keyboard Base Components

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. –or–...

  • Page 24: Lights

    Lights Item Icon Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. Microphone mute light ● Amber: Microphone sound is off. Off: Microphone sound is on. ● Num lock light On: Num lock is on. Chapter 2 Getting to know your tablet...

  • Page 25: Usb Port

    USB port Item Component Description Micro USB port Connects a micro USB cable (purchased separately), that can be used to supply power to the keyboard and, if needed, charge the keyboard battery. NOTE: The keyboard battery charges automatically when the keyboard is connected to the tablet using the docking connector.

  • Page 26: Optional Hp Zbook X2 Pen

    Optional HP ZBook x2 Pen Item Component Description Tip/removable nib Draws on the screen. Increased pressure applied to the tip results in wider or darker lines, depending on the software app. The nib is removable. NOTE: Felt and POM tips are included with the pen. To remove the nib from the pen, use the nib removal tool or pen case provided.

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels on the tablet provide information that may be needed when troubleshooting system problems or travelling internationally with the tablet.
  • Page 28 Component Description Serial number Product identification (The SKU# that is regionalized #ABA, #ABM) Warranty period 2D bar code that has serial number and product identification information stored Component Description Model name (select products only) Product number Serial number Warranty period The labels on the pen provide information that may be needed when troubleshooting problems or replacing the pen.

  • Page 29: Tablet Components

    Component Description Spare part number Batch number Tablet components Tablet components...
  • Page 30 Item Component Spare part number Display panel assembly (14.0-in, LED, AntiGlare (3840×2160), UWVA DreamColor, 16:9 aspect L03245-001 ratio, includes magnets, shielding, and TouchScreen control board and cable) TouchScreen control board cable (included with the display panel assembly spare part kit) (3a) QuickKey button boards (2, left and right QuickKey button boards, include cables) L03247-001...
  • Page 31 1-TB, 2280.M2, PCIe-3×4, SS, HP Z Turbo Drive solid-state drive with TLC L12500-001 512-GB, 2280.M2, PCIe-3×4, NVMe, HP Z Turbo Drive solid-state drive L11071-001 512-GB, 2280, PCIe-3×4, SED solid-state drive, HP Z Turbo Drive with Opal2 and TLC L11072-001 512-GB, M2, SATA-3, FIPS solid-state drive with TLC L11067-001 256-GB, 2280.M2, PCIe-3×4, NVMe, SS, HP Z Turbo Drive solid-state drive with TLC...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 90-W AC adapter (PFC, S-3P, 4.5-mm) 710413-001 65-W HP Smart Adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 HP USB Type-C–to-USB Type-A dongle 833960-001 Keyboard with backlight and TouchPad:...
  • Page 33 Component Spare part number For use in Switzerland L03264-BG1 For use in Taiwan L03264-AB1 For use in Thailand L03264-281 For use in Turkey L03264-141 For use in the United Kingdom L03264-031 For use in the United States L03264-001 Power cord (C5-connector, 1.00-m): For use in Argentina 401300-010 For use in Australia...

  • Page 34: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Case utility tool or other flat-bladed, plastic tool ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ●...

  • Page 35: Cables And Connectors

    Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the tablet. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 36: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 40: Display Panel Assembly

    Remove the kickstand (4). Reverse this procedure to install the kickstand. Display panel assembly Description Spare part number Display panel assembly (14.0-in, LED, AntiGlare (3840×2160), UWVA DreamColor, 16:9 aspect ratio, L03245-001 includes display panel cable, magnets, shielding, and TouchScreen control board and cable) Back cover: For use only on tablet models equipped with a graphics subsystem with discrete memory L04632-001...
  • Page 41 Remove the four Torx4 M2.0×4.2 shoulder screws that secure the display panel assembly to the tablet. Remove the SD card slot blank. Rest and support the tablet on its top edge with the display panel toward you. CAUTION: Use caution when separating the display panel assembly from the back cover. The internal component cables are fragile and only allow for a limited range of motion.
  • Page 42 Separate the left side (2) of the bottom edge of the display panel assembly from the back cover. Separate the right side (3) of the bottom edge of the display panel assembly from the back cover. Separate the left (1) and right edges (2) of the display panel assembly from the back cover. Rest and support the tablet on its bottom edge.
  • Page 43 Separate the top edge of the display panel assembly from the back cover. Position the tablet on its back cover with the bottom edge toward you. Release the retention tape (1) that secures the battery cable to the system board. CAUTION: When disconnecting the battery cable, use the battery cable connector.
  • Page 44 Position the tablet with the top edge toward you. Release the zero insertion force (ZIF) connector (1) to which the right QuickKey button board cable is connected, and then disconnect the right QuickKey button board cable from the system board. Release the ZIF connector (2) to which the left QuickKey button board cable is connected, and then disconnect the left QuickKey button board cable from the system board.
  • Page 45 Remove the display panel assembly (6). Reverse this procedure to install the display panel assembly. Component replacement procedures...

  • Page 46: Quickkey Button Board

    QuickKey button board Description Spare part number QuickKey button boards (2, includes left and right button boards and cables) L03247-001 Before removing the QuickKey button boards, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 47: Display Panel Cable

    Display panel cable Description Spare part number Display panel cable (includes extension cable, grounding tape, and double-sided adhesive) L13280-001 Before removing the display panel cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 48: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) L03249-001 Before removing the fingerprint reader board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 49: Battery

    Battery Description Spare part number 4-cell, 70-WHr, 4.55-AHr, Li-ion battery (includes cable) 856843-855 Before removing the battery, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 50: Wireless Antenna

    Wireless antenna Description Spare part number Wireless antenna (includes main and auxiliary wireless antenna cables, transceivers, and double- L03255-001 sided adhesive) Before removing the wireless antenna, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 51 Remove the wireless antenna cables (5) and transceivers. Reverse this procedure to install the wireless antenna. Component replacement procedures...

  • Page 52: Front-Facing Webcam/Microphone Module

    Front-facing webcam/microphone module Description Spare part number Front-facing webcam/microphone module (includes camera bracket, cables, and double-sided adhesive) L03250-001 Microphone module (includes cable and double-sided adhesive) L03252-001 Before removing the front-facing webcam/microphone module, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 53: Rear-Facing Webcam Module

    Reverse this procedure to install the front-facing webcam/microphone module. Rear-facing webcam module Description Spare part number Rear-facing webcam module (includes cable and double-sided adhesive) L03251-001 Before removing the rear-facing webcam module, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 54: Hdmi/Usb Connector Board

    HDMI/USB connector board Description Spare part number HDMI/USB port connector board (includes HDMI port, USB port, and cable) L03248-001 Before removing the HDMI/USB port connector board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 55: Pogo Pin Connector Cable

    POGO pin connector cable Description Spare part number POGO pin connector cable (includes POGO connector and double-sided adhesive) L03262-001 Before removing the POGO pin connector cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 56: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad core processor (8.0-GB L3 L13281-601 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video memory, and the Windows 10 operating system Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad core processor (8.0-GB L3 L13281-001...
  • Page 57 Remove the battery (see Battery on page 39). Remove the front-facing webcam/microphone module (see Front-facing webcam/microphone module on page 42). When replacing the system board, be sure to remove the following components from the defective system board and install them on the replacement system board: Fan/heat sink assembly (see Fan/heat sink assembly on page ●...
  • Page 58 NOTE: The quantity of screws removed in step 6 varies depending on tablet model. Tablet models equipped with a graphics subsystem with discrete memory have six screws. Tablet models equipped with a graphics subsystem with UMA memory have three screws. Remove the six (or three, depending on computer model) Phillips M2.0×5.6 screws (2) that secure the system board to the back cover.

  • Page 59: Fan/Heat Sink Assembly

    Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly Description Spare part number For use only on tablet models equipped with a graphics subsystem with discrete memory (includes two fan L03256-001 cables and replacement thermal material) For use only on tablet models equipped with a graphics subsystem with UMA memory (includes fan cable...
  • Page 60 NOTE: Steps 2 through 4 apply to tablet models equipped with a graphics subsystem with discrete memory. See steps 5 through 7 for fan/heat sink assembly information for tablet models equipped with a graphics subsystem with UMA memory. Disconnect the fan cables (1) from the system board. Loosen the six Phillips captive screws (2) that secure the fan/heat sink assembly to the system board.
  • Page 61 Tablet models with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Component replacement procedures...

  • Page 62: Rtc Battery

    RTC battery Description Spare part number RTC battery L03258-001 Before removing the RTC battery, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect all external devices connected to the tablet.

  • Page 63: Memory Module

    Reverse this procedure to install the RTC battery. Memory module Description Spare part number 16-GB (2400, 1.2-V DDR4) 865396-855 8-GB (2400, 1.2-V DDR4) 862397-855 4-GB (2400, 1.2-V DDR4) 862398-855 Before removing the memory module, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 64: Solid-State Drive

    1-TB, 2280.M2, PCIe-3×4, SS, HP Z Turbo Drive solid-state drive with TLC L12500-001 512-GB, 2280.M2, PCIe-3×4, NVMe, HP Z Turbo Drive solid-state drive L11071-001 512-GB, 2280, PCIe-3×4, SED, HP Z Turbo Drive solid-state drive with Opal2 and TLC L11072-001 512-GB, M2, SATA-3, FIPS solid-state drive with TLC L11067-001 256-GB, 2280.M2, PCIe-3×4, NVMe, SS, HP Z Turbo Drive solid-state drive with TLC...

  • Page 65: Speakers

    Disconnect the power from the tablet by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the tablet. Remove the display panel assembly (see Display panel assembly on page 30), and then remove the following components: Front-facing webcam/microphone module (see Front-facing webcam/microphone module...
  • Page 66 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the tablet. Remove the display panel assembly (see Display panel assembly on page 30), and then remove the following components: Front-facing webcam/microphone module (see Front-facing webcam/microphone module...

  • Page 67: Hinges

    Hinges Description Spare part number Hinges (2, available in the Kickstand Hinge Kit, includes left and right hinges) L13279-001 Before removing the hinges, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 68: Troubleshooting Guide

    Based on some of the most common symptoms, this chapter helps to identify logical steps and available resources or tools for resolving an issue. HP recommends that you follow the instructions carefully, observe safety precautions, and note any observations or results. Capturing this information may help identify and resolve the problem faster.

  • Page 69: Resources

    For example, if you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in step 6, you can then move on to step 10 to reseat the memory into its memory slot.

  • Page 70: Identify The Issue

    Power-On Self-Test (POST) verifies that hardware components (processor, hard drive, memory, etc.) are functional. When POST is complete, the HP logo displays briefly and then disappears. If there are errors, the computer may exhibit blinking lights and POST error messages Common issues: lights blink, error message appears, hangs.
  • Page 71 No wake up on page 93 on page 82 Unresponsive on page 95 Burnt smell on page 83 Slow performance on page 95 HP Smart Adapter warning message on page 96 Incorrect time and date on page 97 a,b,c similar symptoms...

  • Page 72: Examine The Environment

    (no read/write on page 104 on page 117 on page 99 error) on page 112 No video (external) TouchPad on page 105 HP Thermal Monitor Read-write error on page 67 on page 100 on page 113 Network connectivity wireless (WLAN)

  • Page 73: Perform A Visual Inspection Of Hardware

    Note that some customer company policies prohibit updates. Check your company policy before taking action. The updates may include fixes for your computer issues, and they may also enhance system performance. HP continually improves the update process to make it easier. The BIOS update can be done locally through a manual process, through an automatic installation, or through a remote installation on multiple units.

  • Page 74: Hp Hardware Diagnostics And Tools

    6. HP Hardware Diagnostics and Tools HP offers different diagnostics and tools to diagnose hardware failure. This section describes how to use some of these tools. Make sure to check for the latest versions before use. HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly.
  • Page 75 If a component fails a test, write down the information so it is available when contacting support. The information is also available in Test Logs on the Main Menu. For more information, see the chapter titled “Using HP PC Hardware Diagnostics (UEFI).” General troubleshooting steps...

  • Page 76: Hp Support Assistant (Hpsa)

    HPSA is preinstalled on every new HP PC with Windows 7, Windows 8, or Windows 10. HP is continually improving this tool. Please verify the latest version is installed to receive the most benefit. For more information, see http://www.hp.com/go/hpsupportassistant.

  • Page 77: Hp Bios Configuration Utility (Bcu)

    HP BIOS Configuration Utility (BCU) HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text file of the computer’s BIOS configuration. This can help identify any settings that may be contributing to an issue.

  • Page 78: Status Lights, Blinking Light Codes, Troubleshooting Lights, And Post Error Messages

    7. Status lights, blinking light codes, troubleshooting lights, and POST error messages Carefully observe any behavior the computer may be exhibiting: status lights, blinking lights, and POST error messages during boot. It is important to understand what these indicators mean. Status lights See the chapter titled “External Component Identification”...

  • Page 79: Blinking Light Codes

    ● BIOS ● Mass storage devices ● Fans ● The following table describes errors encountered during HP PC Hardware Diagnostics (UEFI). Table 6-6 System diagnostics failure codes and user actions Test description Failure description Error code Suggested user actions Startup Test Memory module Attempt to reseat the memory module and then repeat the test.

  • Page 80: Resolve The Issue

    Before performing a hard reset, you must disconnect or remove all peripheral devices. You should start and test the computer by itself, and if the problem is not resolved, reconnect one peripheral device at a time. To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP.

  • Page 81: Soft Reset (Default Settings)

    If a startup menu appears, use the arrow keys to select Start Windows Normally, and then press the Enter key. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers. Clear CMOS CMOS refers to the battery-powered, semiconductor chip located on computer's system board.

  • Page 82: 10. Reseat Cables And Connections

    In addition to removing recently added components, the issue can be narrowed down further with a ● minimum configuration. For example, if HP PC Diagnostics reports a memory error, test one memory module at a time to isolate the defective module.

  • Page 83: Essential Hardware Configuration

    Essential hardware configuration NOTE: This step is to be used by authorized service providers only. HP will not honor the warranty for a system tested with the system board removed without the heat sink, fan, etc. If none of the steps above resolve the issue, start the computer with essential hardware only. The purpose is to remove as much as hardware as possible while still maintaining the computer’s ability to turn on.

  • Page 84: Test With Verified Working Configuration (Hardware And/Or Operating System)

    Cables or connections are loose. ● ● Technician is unaware of information available from the HP Support website (i.e., CA - Customer Advisory). The issue is related to existing or known issues that may be identified in existing support articles. ●...

  • Page 85: Verify Solution

    Explain to the customer why the issue occurred and what was done to resolve it. If the solution you used ● was in an HP Public document, provide the document information to the customer, letting them know it can be located on www.hp.com. Also, tell them that there are other solutions available on the website.

  • Page 86: During Operation

    Press the TouchPad On/Off button light. If the light toggles on or off, the TouchPad is likely operating correctly. Consulting with HP Service If further HP support is required, a lot of the following information may be requested when you call, so it may be helpful to take notes. Technical support registration number (if applicable) ●...

  • Page 87: Common Issues And Possible Solutions

    NOTE: Refer to battery replacement section for Verify battery condition/status removing/replacing the battery Check battery condition (overall result, cycle life, voltage, etc.) using HP PC Hardware Diagnostics (UEFI) or HPSA tools. Common issues and possible solutions...
  • Page 88 Replace new power connector cable (if the cable exists and is defective) To isolate faulty power connector cable and power button, technicians can short power-on pads/pins to power up the computer. Contact HP Engineering for this information. Verify blinking lights (7.

  • Page 89: Intermittent Power-On, Shutdown, Reboot

    Intermittent power-on, shutdown, reboot Items Procedures Symptoms Possible causes Does not always turn on Electrical short, fluctuating power source, unstable power rails, loose connections, ● bent pins, stray wires, dust, obvious damage, nearly faulty parts (bulging/leaking Intermittently hangs ● capacitor). ●...

  • Page 90: Ac Adapter Issue

    If there is still no rear power light or no boot, replace the AC adapter. Tips and tricks The HP Smart AC adapter has a special pin in the middle, called the ID pin, for power rating and throttling purpose. If this pin is broken, the rear power light will be on but the power button and front power lights will blink continuously and the computer will not turn on.

  • Page 91: Battery Not Recognized, Not Charging

    Use HP Hardware Diagnostics (UEFI) (6. HP Hardware Diagnostics and Tools on page HP PC Hardware Diagnostics (UEFI) is a good tool to use to isolate and ● determine faulty battery, especially for quickly discharging (short life) battery. Use HP Support Assistant tools in Windows...

  • Page 92: Battery Discharges Too Fast

    To conserve battery power, turn off Wireless On-Off button and other peripherals/USB devices, applications, processes (in Task Manager) when not in use; also, reduce screen brightness. Follow HP instructions of how to maintain battery and increase battery life. Also reference http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3.

  • Page 93: Burnt Smell

    Further inspection on components Inspect further sources internally after disassembling chassis, such as burnt or damaged components. If the issue persists, replace boards, AC adapter, and battery for safety concern and report issues to HP. Common issues and possible solutions...

  • Page 94: Post

    Perform hardware reset (8. Hard reset on page 70) and verify that HP Logo is presented correctly on display screen when pressing F10. Test with external monitor via VGA port (or DisplayPort, HDMI, etc). Press power button and close the computer lid to force video output to external video.

  • Page 95: Blinking Lights

    Items Procedures If issue persists, test or replace a confirmed working display. If issue persists, replace discrete graphics card. If issue persists, replace system board due to defective video function. Tips and tricks Swipe a metal piece (screwdriver) over wireless/mute buttons to act as if closing lid to force video output to external display device.

  • Page 96: Diagnostics Error Messages

    Restore hardware to its original condition (i.e., bootable solid-state drive instead of hard drive). Reseat suspected components and verify connection. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. Note An Error Message means the system has finished BIOS hardware validation and is ready to launch the Startup Menu.

  • Page 97: Bios Password

    HP ships and supports Windows 7 with BIOS Legacy boot mode and Windows 8, 10 with BIOS UEFI boot mode. Therefore, HP recommends that you switch BIOS boot mode from Legacy to UEFI Native for clean Windows 8, 10 installations, or to UEFI Hybrid (if available) for upgrading the option from Windows 7 to Windows 8, 10.

  • Page 98: Intermittent Shutdown

    Verify functionality of AC adapter alone. If no functionality, test with a verified working adapter. Verify battery alone. Verify that battery is not depleted. Test battery using HP PC Hardware Diagnostics (UEFI) tool. Verify connection of power button, power cable.

  • Page 99: Blue Screen

    Microsoft knowledge base: http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen- errors For more information search for HP Troubleshooting Error Messages on a blue screen at http://www.hp.com. Overview of General Troubleshooting Steps for a blue screen error Note the blue screen error message and what activity was performed at the time.
  • Page 100 HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory and system. ● ● Thermal Monitor (available only to authorized service providers/technicians) tool to monitor temperature limits of processor and GPU. See “HP Thermal Monitor” in 6. HP Hardware Diagnostics...
  • Page 101 Windows Advanced Boot Option Windows 7: Press to open the Windows Advanced Boot Option screen. Select Disable automatic restart on system failure to view error messages. Windows 8: Press (System Recovery) to open the Windows Advanced Boot Option screen. Select Startup Settings to view error messages. Common issues and possible solutions...

  • Page 102: Freeze At Windows Logo (Hang/Lockup)

    Roll back to previous version may be necessary. Go to safe mode to install drivers. Run Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page to isolate hardware issue. Undo recent changes in Windows (5. Remove or uninstall recently added hardware, software on page 63).

  • Page 103: Electromagnetic Interference (Emi)

    Electromagnetic Interference (EMI) Items Procedures Symptoms Possible causes System locks up, freezes in certain physical area or Electromagnetic interference (EMI). location Troubleshooting steps (2. Examine the environment on page 62). Pay attention to external power source, high-frequency signals such as cell phones, microwave ovens. Move the computer to different locations nearby to determine where it fails and where it does not fail.
  • Page 104 Items Procedures Screen saver is set. Press any key or touch TouchPad to resume. Verify that Display Choice is set to external video only. Toggle screen control key combination Fn + F4 Windows logo Tips and tricks If you are using a docking station, set your notebook display as a primary display. When the computer is undocked, you may think it is in a power-saving state, but the screen image may actually display on an external display device in the docking configuration.

  • Page 105: Unresponsive

    Unresponsive Items Procedures Symptom Possible causes Unresponsive Program in use has stopped responding to commands. Troubleshooting steps If possible, use the Windows Task Manager to isolate and terminate the offending process. Attempt the normal Windows shutdown procedure. Restart the computer using the power button. Slow performance Items Procedures...

  • Page 106: Hp Smart Adapter Warning Message

    Test the adapter on a verified working computer. Contact HP for configuration details. Note HP Smart AC adapter warning message: informs you that as power demands increase, the notebook may not perform at full capacity, which may result in longer battery-charging time.

  • Page 107: Incorrect Time And Date

    The display panel is a field replaceable unit (FRU) and must be replaced by only authorized technicians. However, HP highly recommends that users and technicians observe specific symptom vs. generic symptoms and utilize the HP PC Hardware Diagnostics (UEFI) tool before any replacement.

  • Page 108: Quick Check

    ● Palette Check: to test the three video color components (red, green, blue) ● Dead Pixel Check: to check dead pixels in eight different colors (Dead Pixel Check is available with the “HP ● PC Diagnostics 3-in-1 USB Key” tool) Review the video troubleshooting in the Display section below for specific issues and possible solutions.

  • Page 109: Display Assembly Diagram

    Display panel may show one or more pixels that are not properly lit when displaying a single color over the screen area. Use HP PC Hardware Diagnostics (UEFI) tool to determine those defective pixels. There is no solution for dead pixels. Refer to Display Issue: Pixel Anomalies on page 131 for the HP dead pixel policy.

  • Page 110: No Video (External)

    Manager. Perform hard reset (4. Update BIOS and drivers on page 63). Update BIOS and drivers (4. Update BIOS and drivers on page 63) when sound is heard but no video on HDTV. References http://support.hp.com/us-en/document/c01186408 100 Chapter 6 Troubleshooting guide...

  • Page 111: No Or Bad External Video Via Docking

    Note See the technical white paper titled “Multiple displays on HP ZBook Mobile Workstations” from HP platform support website. Go to http://support.hp.com/, enter your model number, and then click Manuals > Technical white papers.

  • Page 112: Touch Screen

    Perform Microsoft System Restore and restore to a time when the system was working. Perform HP System Recovery if none of the above actions resolves the issue. References https://support.hp.com/us-en/document/c03488148 102 Chapter 6 Troubleshooting guide...

  • Page 113: I/O Devices

    Make sure external devices are supported and compliant (i.e., USB Type C, Thunderbolt 3, PCI Express, etc). ● If you have problems with external devices not provided by HP, contact device manufacturers for ● compatibility and latest drivers prior to troubleshooting (i.e., USB devices, Thunderbolt devices, PCI Express Card reader, VGA/Display/HDMI monitors, Speakers, etc).

  • Page 114: Keyboard Point Stick

    Keyboard point stick Items Procedures Symptom Possible causes Point stick not working properly Dust trapped under point stick, loose point stick cap. Troubleshooting steps Inspect any signs of dust, liquid spill that prevent point stick from working. Check whether point stick cap is loose and reseat it if necessary. The sections below are intended for authorized service providers/technicians.

  • Page 115: Touchpad

    Verify that the wireless light is on. If the light is amber, press the wireless button to enable the wireless device. Test with HP Support Assistant in Windows. Diagnose with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a software issue. Wireless Adapter Properties - U-APSD support...

  • Page 116: Wwan

    Items Procedures Configure power management advanced settings as necessary. In the example to the left, U-APSD support (Unscheduled Automatic Power Save Delivery) is changed to Disabled to resolve an incompatible access point. If disabling U-APSD improves the throughput issue, check with the access point provider for updated firmware that resolves the issue.

  • Page 117: Usb

    Items Procedures Symptoms Possible causes USB devices are not recognized USB devices do not have the latest software drivers, port insufficient power, or not ● compliant. USB devices are not charging ● NOTE: USB Type-C uses a different connector entirely Examples of USB device Not Recognized Troubleshooting steps Unplug USB device and/or restart the computer (wait for 2-5 minutes) to reset...

  • Page 118: Smart Card Reader

    Smart card reader Items Procedures Symptoms Possible causes Not recognized Physical damage, incorrect insertion, dirt, driver, malfunctioning card reader. ● NOTE: Some cards have a read/write security switch on the card. Make sure that ● Unable to write switch is set to “write enabled” before attempting to write data to it. Card Reader Removal Policy Troubleshooting steps Verify card reader removal policy.

  • Page 119: Speaker, Headphone - Audio Issues

    Be sure that the sound is not muted. Verify that sound card is detected in Windows Device Manager. Reinstall the latest audio driver. Test audio device using HP PC Hardware Diagnostics (UEFI) tool > Component Tests > Audio). Test with a verified working operating system. If issue is resolved, restore full operating system.

  • Page 120: Thunderbolt (Tb)

    Thunderbolt (TB) Items Procedures Symptom Possible causes Thunderbolt device not working BIOS, drivers, and user settings. Troubleshooting steps Update to the latest BIOS and choose appropriate TB Port settings. Reset User Account Settings to default. Update Intel Thunderbolt software that includes firmware version (for TB controller), driver version (operating system driver), and application version.

  • Page 121: Storage

    If any test fails, record failure code and contact support for instructions on how to order a replacement ● hard drive. If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under ● warranty that does not fail the HP Hard Drive Self-Test.

  • Page 122: Hard Drive/Solid-State Drive Not Recognized

    For multiple storage devices, keep the primary drive with the operating system and remove other devices. Use the HP Hardware Diagnostics tool to verify the drive is recognized and test If the hard drive fails diagnostics, record failure and have the drive replaced.

  • Page 123: Read-Write Error

    Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the hard drive replaced. If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive and its files in Windows (using command “CHKDSK /f /r /x”). Use HP Restore to reinstall the operating system, if needed.

  • Page 124: Blue Screen (Bsod) Error

    Blue screen (BSOD) error Faulty hard drive may cause blue screen error. Perform the drive tests using the HP Diagnostics Tool to make sure the drive is functional. If all of the tests pass, see Common Blue Screen Error Messages on page 125 detailed troubleshooting steps.

  • Page 125: Mechanical

    Fan often is part of thermal solution, including heat sink, fin/ muffler, and thermal grease. Fan replacement requires reboot and fan function verification using HP PC Hardware Diagnostics (UEFI) tool. Common issues and possible solutions 115...

  • Page 126: Noise (Sound)

    Items Procedures See https://support.hp.com/us-en/document/c01657439. Noise (sound) Items Procedures Symptoms Possible causes Computer emits abnormal noise Aside from basic components (power adapter/supply, fan, speaker, hard drive, optical drive, display panel, external devices), it is also common for electronic components to produce noise.

  • Page 127: Fan Runs Constantly

    Check fan and connection. Reseat fan cable. Be sure that no obstructions or dust are in heat sink fan, heat sink fin, or vent. Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware Diagnostics and Tools on page 64).

  • Page 128: Thermal Shutdown (Hot)

    Be sure that no obstructions or dust are in heat sink fan, fin, or vent. Be sure that the notebook is not sitting on a hot surface that blocks vent intakes. Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware Diagnostics and Tools on page 64).

  • Page 129: Stuck Power Button

    Stuck power button Items Procedures Symptoms Possible causes Rear power indicator light is on Sticky or defective power button. ● Will not turn on when power button is ● Troubleshooting steps pressed General actions Automatically powers on ● Perform a hard reset (8.

  • Page 130: Blinking Lights And Boot Error Codes

    WWAN–Wireless wide area network Blinking lights and boot error codes The information below is from the white paper http://h10032.www1.hp.com/ctg/Manual/c04685655. In some cases, when the host processor is not executing code or does not have the necessary code to drive the display, light blink codes inform you of a problem.

  • Page 131: Bios Recovery Code Unable To Find Valid Bios Recovery Image

    BIOS recovery code unable to find valid BIOS recovery image This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. This problem may be resolved by placing a clean copy of the system BIOS on a USB key or in the appropriate hard drive directory and performing a reboot.

  • Page 132: Intel Trusted Execution Technology (Txt) Error

    Sure Start has identified a problem (Manual Recovery Policy Set) This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure Start will normally repair this type of issue; however, on this computer HP Sure Start has been configured to operate in manual mode key sequence.

  • Page 133: Post Error Messages And User Actions

    Startup test Memory module Attempt to reseat the memory module and then repeat the test. Search http://www.hp.com/support for details on troubleshooting issues related to the memory module. If the memory module still fails, contact support. Startup test Hard Disk 1 SMART Attempt to reseat the hard drive and repeat the test.
  • Page 134 Primary Battery This indicates that the primary battery has very low capacity. Replace Search http://www.hp.com/support for details on using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement. Battery Check Secondary Battery This indicates that the secondary battery has very low capacity.

  • Page 135: Routine Maintenance For Performance Improvement

    Routine Maintenance for Performance Improvement The following table presents a summary of the suggested times for performing the routine maintenance tasks described in this document. Tasks Weekly Monthly Occasionally Perform a system tune up. Run Windows Update. Scan for and remove viruses. Scan for and remove spyware and adware.

  • Page 136: Microsoft General Troubleshooting Of Windows Bug Check Codes

    If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available. ● Try running HP PC Hardware Diagnostics (UEFI). Check with the manufacturer to see if an updated system BIOS or firmware is available. ●...

  • Page 137: Windows Software Development Kit (Sdk)

    Windows Software Development Kit (SDK) Download the SDK from the following link: https://dev.windows.com/en-US/downloads/windows-10-sdk Set up the SDK in the configuration window (Windows 10 shown). Select features to install. Additional information 127...
  • Page 138 Run the SDK as an administrator. Set the symbol path. Select File > Symbol File Path. In the Symbol path box, type SRV*C:\Windows\symbol_cache*http:// ● msdl.microsoft.com/download/symbols. Save the workspace. ● 128 Chapter 6 Troubleshooting guide...
  • Page 139 Open the crash dump file. Additional information 129...
  • Page 140 Analyze the file. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause. Lookup for Bug Check 0xC2. 130 Chapter 6 Troubleshooting guide...

  • Page 141: Display Issue: Pixel Anomalies

    Combination = in any combination and any color that are always on or off ● Use the HP PC Hardware Diagnostics (UEFI) tool to determine numbers of pixels and their distance. HP uses the following set of criteria when damaged displays are submitted for warranty coverage.

  • Page 142: Cable Management

    Cable management Proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when removing and installing components. Handle cables with care to avoid damage. ● Apply only the tension required to seat or unseat cables during insertion or removal from the connector. ●...

  • Page 143: Connector Types

    Connector types IMPORTANT: Connector pins and connector gold fingers should not be touched directly with bare hands. There are several different types of connectors on the system board with different requirements for cable removal or insertion. Flex cable When connecting flex cables to a ZIF connector, rotate the latch to 90 degrees, push the cable completely, evenly into the connector, and then close the latch.
  • Page 144 Slide connector evenly into receptacle on same horizontal plane as PCB connector. Pull lock bar to insert and push both side connector horizontally to firmly lock. Tape down lock bar over the panel to hold in position. Reverse the procedure above to remove the connector: Remove tape.

  • Page 145: Tablet Setup (Bios), Tpm, And Hp Sure Start

    Tablet Setup (BIOS), TPM, and HP Sure Start Using Tablet Setup Tablet Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Tablet Setup includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory.

  • Page 146: Restoring Factory Settings In Tablet Setup

    Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 147: Downloading A Bios Update

    Do not shut down the tablet or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 148: Changing The Boot Order

    Select tablet models are configured with HP Sure Start, a technology that monitors the tablet's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.

  • Page 149: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 150: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows tablet to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 151: Specifications

    Height 1.3 cm 0.5 in Weight (includes UMA fan/heat sink assemby, two 4-GB memory 1.4 kg 3.1 lbs modules, no webcam, HP Z Turbo Drive solid-state drive, and no fingerprint reader) Tablet and keyboard dimensions Width 36.5 cm 14.5 in Depth 22.7 cm...

  • Page 152: 10 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 153: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 154: Restore And Recovery

    142. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 155: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 156: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 157: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.

  • Page 158: 11 Statement Of Memory Volatility

    11 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
  • Page 159 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The tablet will reboot. During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 160: Nonvolatile Memory Usage

    A utility is required for Tablet Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then 150 Chapter 11 Statement of memory volatility...
  • Page 161 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select fingerprint programmed by user application can make the products only) templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. Nonvolatile memory usage 151...

  • Page 162: Questions And Answers

    HP has provided options in Tablet Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 163: Using Hp Sure Start (Select Models Only)

    Select tablet models are configured with HP Sure Start, a technology that continuously monitors your tablet's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select tablet models ship with HP Sure Start configured and enabled.

  • Page 164: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased.
  • Page 165 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 166: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 167: Index

    12 spare part number 30 hard drive buttons display panel assembly, spare part product description 1, 2 HP Quick Key customizable 8, 9, number 20, 30 HDMI port 5 10, 11 display panel cable HDMI/USB port connector board...
  • Page 168 HP Recovery Manager memory module shield Thunderbolt 5 correcting boot problems 146 removal 53 USB 3.x SuperSpeed with HP Sleep starting 145 spare part number 53 and Charge 5 HP Recovery media memory module shield, spare part USB Type-C power with HP Sleep...
  • Page 169 135 Sleep and Charge 5 restoring factory settings 136 USB port components 15 slots USB Type-C power port with HP Sleep security cable 7, 8 and Charge 5 Smart Card reader slot blank USB Type-C–to-USB Type-A dongle,...

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