HP ZBook x2 Manual page 6

5 Removal and replacement procedures .............................................................................................................................................. 29
Component replacement procedures ................................................................................................................................. 29
6 Troubleshooting guide .......................................................................................................................................................................... 58
Resources ................................................................................................................................................................................ 59
General troubleshooting steps ............................................................................................................................................ 59
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Kickstand ............................................................................................................................................................. 29
Display panel assembly .................................................................................................................................... 30
QuickKey button board ..................................................................................................................................... 36
Display panel cable ........................................................................................................................................... 37
Fingerprint reader board .................................................................................................................................. 38
Battery ................................................................................................................................................................. 39
Wireless antenna ............................................................................................................................................... 40
Front-facing webcam/microphone module .................................................................................................. 42
Rear-facing webcam module .......................................................................................................................... 43
HDMI/USB connector board ............................................................................................................................. 44
POGO pin connector cable ................................................................................................................................ 45
System board ..................................................................................................................................................... 46
Fan/heat sink assembly .................................................................................................................................... 49
RTC battery ......................................................................................................................................................... 52
Memory module ................................................................................................................................................ 53
Solid-state drive ................................................................................................................................................ 54
Speakers ............................................................................................................................................................. 55
Hinges .................................................................................................................................................................. 57
Identify the issue ............................................................................................................................................... 60
1. Understand the issue ............................................................................................................... 60
Boot up sequence .................................................................................................... 60
Failure classification ................................................................................................. 60
2. Examine the environment ....................................................................................................... 62
3. Perform a visual inspection of hardware .............................................................................. 63
4. Update BIOS and drivers .......................................................................................................... 63
Manually updating BIOS and drivers ..................................................................... 63
Remotely deploying BIOS and drivers .................................................................. 63
Analyze the issue ............................................................................................................................................... 63
5. Remove or uninstall recently added hardware, software ................................................. 63
6. HP Hardware Diagnostics and Tools ..................................................................................... 64
HP PC Hardware Diagnostics (UEFI) ...................................................................... 64
HP Support Assistant (HPSA) ................................................................................. 66
HP BIOS Configuration Utility (BCU) ....................................................................... 67
HP Image Diagnostic Tool ....................................................................................... 67
HP Thermal Monitor ................................................................................................. 67