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Windows Advanced Boot Option
Windows 7:
1.
Press
2.
Select Disable automatic restart on system failure to view error messages.
Windows 8:
1.
Press
2.
Select Startup Settings to view error messages.
Freeze at Windows Logo (hang/lockup)
Table 8-21
Issues, possible causes, and fixes
Items
Symptoms
●
Has power, light activity, fan spinning
HP Logo displays briefly
●
●
Attempt to boot to operating system and
freeze/hang at Windows logo
●
No response to pressing
lock
key
108 Chapter 8 Troubleshooting guide
F8
to open the Windows Advanced Boot Option screen.
F11
(System Recovery) to open the Windows Advanced Boot Option screen.
num lock
or
caps
Procedures
Possible causes
Conflict of instructions from multiple programs or drivers; installing a new hardware
or program that is not compatible (may also cause a blue screen error—see blue
screen issue).
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Table of Contents
Troubleshooting
