Hp Bios Configuration Utility (Bcu); Hp Image Diagnostic Tool; Hp Thermal Monitor; Non Hp Diagnostics Tools - HP ZBook x2 Manual

HP BIOS Configuration Utility (BCU)

HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text file of the
computer's BIOS configuration. This can help identify any settings that may be contributing to an issue.
In some cases, it may help to compare this BIOS text file to the default settings of the computer.
For more information, see the
BIOS_Configuration_Utility_User_Guide.pdf.
NOTE: HP recommends that you reset BIOS before trying BCU. Resetting the BIOS is always available and
relatively quick to try, whereas BCU takes extra time and effort.

HP Image Diagnostic Tool

Available to HP Authorized Support Partners (ASPs) and users from the ftp://ftp.hp.com/pub/idr/ImageDiags/,
this tool collects information about the current state of the computer, including product serial number, platform
and BIOS information, and information about user-installed software and hardware components. HP encourages
you to review the report before sending it to support. The report may assist you with diagnostics and solutions
to problems you encounter.

HP Thermal Monitor

NOTE: Available only to authorized service providers/technicians.
Available only for HP internal use, HP Thermal Monitor can be used to stress the processor and GPU and monitor
the temperature values of various components in the system. The components that are currently monitored
include the processor, GPU, ACPI thermal zones, hard drive, and battery. The tool reads the temperatures of the
components, logs the data, and helps to determine whether the computer would overheat in the event of
thermal shutdown, fan spinning loud, etc.

Non HP diagnostics tools

Windows-to-Go USB
Windows-To-Go USB is a Microsoft-based tool for Enterprise editions of Windows that can help in
troubleshooting. You can find a process online about how to create a live Windows USB drive. For more
information, see https://technet.microsoft.com/en-us/library/hh831833.aspx.
Intel Processor Diagnostic Tool
Determine what processor is in your computer and verify the processor operating frequency. The tool also tests
specific processor features and performs a stress test on the processor. For more information, see
http://www.intel.com/support/processors/sb/CS-031726.htm?iid=subhdr+tools_procdiagtool.
http://ftp.hp.com/pub/caps-softpaq/cmit/whitepapers/
General troubleshooting steps 67