Intermittent Shutdown - HP ZBook x2 Manual

Intermittent shutdown

Items
Symptoms
Shutdown during startup
●
● Shutdown during operation
The sections below are intended for authorized service providers/technicians.
88 Chapter 6 Troubleshooting guide
Procedures
Possible causes
It is often difficult to troubleshoot an intermittent issue. Possible causes include the
following:
Power-related issue: defective or insufficient power sources, poor connection.
OS Custom Setting: Energy Saver (Power Management).
Thermal-related issue: thermal sensors reach limits.
Hardware related issue: voltage, out-of-range current; electrical short.
Troubleshooting steps
1. Update BIOS and drivers. (4. Update BIOS and drivers on page
2. Perform hard reset (8. Hard reset on page
3. Perform soft reset (9. Soft reset (Default Settings) on page
Power related issue
1. Verify functionality of AC adapter alone. If no functionality, test with a verified
working adapter.
2. Verify battery alone. Verify that battery is not depleted. Test battery using HP
PC Hardware Diagnostics (UEFI) tool.
3. Verify connection of power button, power cable.
OS custom settings
1. Advise users to reset power options and close all applications that are not in
use, including applications in the background.
2. Test with a confirmed working operating system to isolate custom settings by
users or any conflicting applications that cause shutdown.
Thermal-related issue
1. Verify thermal condition:
a. Test fan using HP PC Hardware Diagnostics (UEFI) tool
Diagnostics and Tools on page
b. Check fan and connection. Reseat fan cable.
c. Be sure that no obstructions or dust are in heat sink fan, fin, or vent.
d. Test with a verified working fan.
e. Remove old thermal compound and pads and replace with new
compound and pads.
2. Verify thermal solution:
Use Thermal Monitor tool (available only to authorized service providers/
○
technicians) to perform stress test (processor and GPU)
Diagnostics and Tools on page
within limits after thermal condition is serviced.
Hardware related issue
1. Check for any signs of loose connections, bent pins, stray wires, dust, nearly
faulty parts (bulging/leaking capacitor).
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