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7.3 CONDITIONS
Warranty protects against defect in manufacture or Mendota factory assembled components only, unless herein specified
otherwise.
It remains the full responsibility of the owner to operate this appliance within the guidelines provided in the Installation and
Operating Instructions Manual accompanying this appliance. Further, the owner shall bear full responsibility to enforce
clearances to combustibles requirements and cautioning others about hot glass surface and hot metal surfaces.
Owner by operating this appliance accepts that this is a heat producing appliance which has glass and steel parts that are hot
enough to cause severe burns. Owner accepts that this appliance requires close monitoring of children and vulnerable
individuals who are in the vicinity of this appliance when it is in operation. Mendota does not assume or accept any liability
claims for burns or other physical or material damages resulting from touching hot glass surface and hot metal surfaces that
are part of this appliance or other adjacent object such as hearth pads and mantels that may heat up during operation of
this appliance.
Any part(s) found to be defective during the warranty period as outlined above will be repaired or replaced at Mendota's option
through an accredited distributor, dealer or pre-approved and assigned agent provided that the defective part is returned
to the distributor, dealer or agent for inspection if requested by Mendota. Alternatively, Mendota may at its own discretion
fully discharge all of its obligations under the warranty by refunding the verified purchase price of the product to the
original purchaser. The purchase price must be confirmed by the original Bill of Sale.
The authorized selling dealer, or an alternative authorized Mendota dealer if pre-approved by Mendota, is responsible for all in-
field diagnosis and service work related to all warranty claims. Mendota is not responsible for results or costs of
workmanship of unauthorized Mendota dealers or agents in the negligence of their service work.
At all times Mendota reserves the right to inspect reported complaints on location in the field claimed to be defective prior to
processing or authorizing of any claim. Failure to allow this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof of purchase by
you). All claims must be complete and provide full details as requested by Mendota to receive consideration for evaluation.
Incomplete claims may be rejected.
Unit must be installed according to all manufacturers' instructions as per the manual by a Mendota authorized dealer, an
authorized dealer technician or an authorized service person only.
All Local and National required codes must be met.
The installer is responsible to ensure the unit is operating as designed at the time of installation.
The original purchaser is responsible for annual maintenance of the unit, as outlined in the owner's manual. As outlined below,
the warranty may be voided due to problems caused by lack of maintenance.
Repair/replacement parts purchased by the consumer from Mendota after the original coverage has expired on the unit will
carry a 90-day warranty, valid with a receipt only. Any item shown to be defective will be repaired or replaced at our
discretion. No labor coverage is included with these parts
Exclusions
1. This Limited Lifetime Warranty does not extend to paint, rust or corrosion of any kind due to a lack of maintenance or
improper venting, combustion air provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), door or glass gasketing.
2. Discoloration and some minor warping are normal, not a defect and therefore not covered under this warranty. The
installer must insure the unit is burning as per the rating tag at the time of installation. Over-firing (operation above the
listed BTU rating of this unit can cause serious damage and will nullify this warranty.
3. Mendota will not cover the cost of the removal or re-installation of hearths, facing, mantels or other components.
4. This warranty does not cover dealer travel costs for diagnostic or service work. All labor rates paid to authorized dealers
are subsidized, pre-determined rates. Dealers may charge homeowner for travel and additional time beyond their subsidy.
5. Damages to plated surfaces caused by fingerprints, scratches, melted item or other external sources left on plated surfaces
from the use of cleaners other than denatured alcohol is not covered by this warranty.
85-03-01113
DXV35DT4
Page 83
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