Warranty - Joerns ProCair Plus User & Service Manual

Joerns Healthcare Warranty Program
for ProCair Plus Support Surface
®
Joerns Healthcare, warrants the ProCair Plus mattress
to be sold free from defects in workmanship and
materials, under normal and proper use, for a period of
five (5) years, three (3) years non-prorated. The cover
warranty period is one (1) year. Damages arising from
improper use will not be covered by this warranty.
The P.R.O. Technology PMP control unit will be
®
covered for a period of two (2) years and the CBC
control unit will be covered for a period of one (1) year.
Improper use is defined as those caused by:
• Burns
• Chemical
• Needle punctures, cuts or abrasions
• Excessive loads
• Staining
• Negligent or excessive usage
• Improper maintenance, handling and/or cleaning
• Failure to use in the manner indicated in the
ProCair Plus user manual
Any modification, repair or alteration done to the
ProCair Plus that were not authorized in writing by
Joerns Healthcare will void this warranty.
Joerns Healthcare will pay shipping and handling costs
incurred in relation to this warranty for the period of
one (1) year. Thereafter, those fees will be the sole
responsibility of the purchaser. Any claims must be
submitted to Joerns Healthcare in writing within the
defined warranty period.
United States
2430 Whitehall Park Dr. Ste 700
Charlotte, NC 28273
(P) 800.826.0270
(F) 800.457.8827
www.joerns.com • email: info@joerns.com
Joerns Healthcare reserves the right to repair or
replace the mattress or mattress components free
of charge during the warranty period. Substituted
components will be of equal or greater quality. No
returns, allowances, credits, discounts, charge-backs
or other deductions will be made without Joerns
Healthcare's prior written authorization.
This warranty is the only warranty applicable to the
ProCair Plus and there are no other warranties,
expressed or implied, and no one other than Joerns
Healthcare has the authority to modify this warranty.
Joerns Healthcare's liability will not exceed the
purchase price (plus any shipping/handling fees)
of the mattress. Joerns disclaims any liability for
consequential damages arising from a breach of this

warranty.

All warranty claims must have an assigned Joerns
Healthcare Return Authorization (RA) number.
Returned products are subject to inspection. It is
the sole discretion of Joerns Healthcare personnel
to determine if the claim is billable, or a non-charge
warranty replacement.
Note to Purchaser: please be advised that some
fabric will stretch and all foam (regardless of chemical
composition) and padding will compress during the
product lifecycle. This is normal and is not included in
this or any other warranty applicable to this product.
The ProCair Plus warranty is void if the manufacturer's
tag is removed from the mattress.
Canada
35 Consortium Court
London, ON Canada N6E 2S8
(P) 866.546.1151
(F) 519.451.8662
United Kingdom and
Other Countries
+44 (0)344 811 1158
©2023 Joerns Healthcare • 6110053 RevD • 000478 • INS1
Netherlands
+31 (0)88 2080200