Warranty - Joerns CairTurn RT User & Service Manual

Joerns Healthcare Warranty Program
for Upholstered Furniture
Joerns warrants the CairTurn RT mattress to be sold
free from defects in workmanship and materials,
under normal and proper use, for a period of two
(2) years on the mattress, and one (1) year on the
cover and electromechanical mattress components
(compressors, valves, printed circuit boards, hoses,
and couplers). Damages arising from improper use will
not be covered by this warranty.
Improper use is defined as, but not limited to, those
caused by:
• Burns
• Use of improper chemical agents
• Needle punctures, cuts, or abrasions
• Excessive loads
• Staining
• Negligent or excessive usage
• Improper maintenance, handling and/or cleaning
• Failure to use in the manner indicated in the
CairTurn RT user manual
Any modification, repair or alteration done to the
CairTurn RT that was not authorized in writing by
Joerns will void this warranty.
Damage caused by use in unsuitable environmental
conditions, abuse or failure to maintain the product in
accordance with user and service instructions is not
covered.
This warranty is extended to the original purchaser of
the equipment.
Post Acute, Acute, HomeCare
2430 Whitehall Park Dr. Ste 100
Charlotte, NC 28273
(P) 800.826.0270
(F) 800.457.8827
www.joerns.com • email: info@joerns.com
VA/Government Canadian Office
19748 Dearborn Street 1000 Clarke Rd. Ste 6
Chatsworth, CA 91311 London, ON Canada N5V 3A9
(P) 800.966.6662 (P) 866.546.1151
(F) 800.232.9796 (F) 519.451.8662
Parts
Joerns' CairTurn RT contains various parts that wear
from normal use. Joerns' obligation under this warranty
is limited to supplying replacement parts, servicing or
replacing, at its option, any product which is found by
Joerns to be defective. When requested by Joerns,
parts must be returned for inspection at the customer's
expense. Credit will be issued only after inspection.
Service
Most service requests can be handled by the facility
Maintenance Department with assistance from the
Joerns Product Service Department.
Most parts requested can be shipped next day air at
the customer's expense.
Should a technician be required, one will be provided
by Joerns, at our discretion. Only the Joerns Product
Service Department can dispatch authorized
technicians.
Manufactured by:
Joerns Healthcare, LLC
2100 Design Rd.
Arlington, TX 76014
United Kingdom and
Other Countries
+44 (0)844 811 1156
+44 (0)844 811 1157
© 2015 Joerns Healthcare • 6110068 RevC • 15-2543
Netherlands
+31 (0)30 6363700
+31 (0)30 6363799