Warranty - Joerns Arise 1000 User & Service Manual

Joerns Healthcare Warranty Program
for Joerns® Arise® Support Surfaces
Joerns Healthcare, Inc. warrants the Arise mattress
replacement systems and overlays to be sold free
from defects in workmanship and materials, under
normal and proper use. Warranty periods vary. Check
with your customer care representative. Damages
arising from improper use will not be covered by this

warranty.

Improper use is defined as, but not limited to, those
caused by:
• Burns
• Use of improper chemical agents
• Needle punctures, cuts or abrasions
• Excessive loads
• Staining
• Negligent or excessive usage
• Improper maintenance, handling and/or cleaning
• Failure to use in the manner indicated in the Arise
user manual
Any modification, repair or alteration done to the
Arise that was not authorized in writing by Joerns
Healthcare will void this warranty.
Damage caused by use in unsuitable environmental
conditions, abuse or failure to maintain the product in
accordance with user and service instructions is not
covered.
Post Acute, Acute, HomeCare
2430 Whitehall Park Dr. Ste 100
Charlotte, NC 28273
(P) 800.826.0270
(F) 800.457.8827
www.joerns.com • email: info@joerns.com
VA/Government Canadian Office
19748 Dearborn Street 35 Consortium Court
Chatsworth, CA 91311 London, ON Canada N6E 2S8
(P) 800.966.6662 (P) 866.546.1151
(F) 800.232.9796 (F) 519.451.8662
Parts
Joerns' Arise contains various parts that wear from
normal use. Joerns Healthcare's obligation under it's
warranty is limited to supplying replacement parts,
servicing or replacing, at its option, any product which
is found by Joerns Healthcare to be defective.
When requested by Joerns Healthcare, parts must
be returned for inspection at the customer's expense.
Credit will be issued only after inspection.
Service
Most service requests can be handled by the facility
Maintenance Department with assistance from the
Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at
the customer's expense.
Should a technician be required, one will be provided
by Joerns Healthcare, at our discretion. Only the
Joerns Healthcare Product Service Department can
dispatch authorized technicians.
Manufactured by:
Joerns Healthcare, LLC
2100 Design Road
Arlington, TX 76014
United Kingdom and
Other Countries
+44 (0)844 811 1156
+44 (0)844 811 1157
© 2019 Joerns Healthcare • 6110052 RevG • 19-2230
Netherlands
+31 (0)30 6363700
+31 (0)30 6363799