Warranty - Joerns Cair LAL Service Manual

Joerns Healthcare Warranty Program
for Cair LAL Support Surfaces
Joerns Healthcare warrants the Cair LAL mattress
to be sold free from defects in workmanship and
materials, under normal and proper use, for a period
of two (2) years on the mattress, and one (1) year on
the cover and electromechanical mattress components
(compressors, valves, printed circuit boards, hoses,
and couplers). Damages arising from improper use will
not be covered by this warranty.
Improper use is defined as, but not limited to, those
caused by:
• Burns
• Use of improper chemical agents
• Needle punctures, cuts, or abrasions
• Excessive loads
• Staining
• Negligent or excessive usage
• Improper maintenance, handling and/or cleaning
• Failure to use in the manner indicated in the Cair
LAL user manual
Any modification, repair or alteration done to the
Cair LAL that was not authorized in writing by Joerns
Healthcare will void this warranty.
Damage caused by use in unsuitable environmental
conditions, abuse or failure to maintain the product in
accordance with user and service instructions is not
covered.
This warranty is extended to the original purchaser of
the equipment.
Post Acute, Acute, HomeCare
2430 Whitehall Park Dr. Ste 100
Charlotte, NC 28273
(P) 800.826.0270
(F) 800.457.8827
www.joerns.com • email: info@joerns.com
VA/Government Canadian Office
19748 Dearborn Street 1000 Clarke Rd. Ste 6
Chatsworth, CA 91311 London, ON Canada N5V 3A9
(P) 800.966.6662 (P) 866.546.1151
(F) 800.232.9796 (F) 519.451.8662
Parts
Joerns Cair LAL contains various parts that wear from
normal use. Joerns Healthcare's obligation under this
warranty is limited to supplying replacement parts,
servicing or replacing, at its option, any product which
is found by Joerns Healthcare to be defective. When
requested by Joerns, parts must be returned for
inspection at the customer's expense. Credit will be
issued only after inspection.
Service
Most service requests can be handled by the facility
Maintenance Department with assistance from the
Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at
the customer's expense.
Should a technician be required, one will be provided
by Joerns Healthcare, at our discretion. Only the
Joerns Healthcare Product Service Department can
dispatch authorized technicians.
Manufactured by:
Joerns Healthcare, LLC
2100 Design Rd. Ste 100
Arlington, TX 76014
United Kingdom and
Other Countries
+44 (0)844 811 1156
+44 (0)844 811 1157
© 2015 Joerns Healthcare • 6110079 RevD • 15-3021
Netherlands
+31 (0)30 6363700
+31 (0)30 6363799