Warranty - Joerns WeCare User & Service Manual

Joerns Healthcare Warranty Program
for Joerns WeCare™ Bed Frame
®
Joerns WeCare™ bed is guaranteed for a period of
®
one year from the date of delivery, against defects in
materials and workmanship, under normal use and
service.
This one-year warranty includes all mechanical and
electrical components.
Steel structural components on beds are covered
under warranty for a period of 7 years from the date of
delivery.
Welds are covered under warranty for the lifetime
the product.
Damage caused by use in unsuitable environmental
conditions, abuse or failure to maintain the product in
accordance with user and service instructions is not
covered.
Any alteration, modification, or repair, unless
performed by or authorized in writing by Joerns
Healthcare, will void this warranty.
Parts
Joerns beds contain various parts that wear from
normal use. These parts, such as DC batteries, are not
covered under the one-year warranty, but are covered
for 90 days after date of delivery.
Intended product lifetime for welds is 10 years.
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Post Acute, Acute, HomeCare
2430 Whitehall Park Dr. Ste 100
Charlotte, NC 28273
(P) 800.826.0270
(F) 800.457.8827
www.joerns.com • email: info@joerns.com
of
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VA/Government Canadian Office
19748 Dearborn Street 35 Consortium Court
Chatsworth, CA 91311 London, ON Canada N6E 2S8
(P) 800.966.6662 (P) 866.546.1151
(F) 800.232.9796 (F) 519.451.8662
Joerns Healthcare's obligation under this warranty is
limited to supplying replacement parts, servicing or
replacing, at its option, any product that is found by
Joerns Healthcare to be defective.
Warranty replacement parts are covered by the terms
of this warranty until the product's original one-year
warranty period expires.
When requested by Joerns Healthcare, parts must
be returned for inspection at the customer's expense.
Credit will be issued only after inspection.
Service
Most service requests can be handled by the facility
Maintenance Department with assistance from the
Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at
the customer's expense.
Should a technician be required, one will be provided
by Joerns Healthcare, at our discretion. Only the
Joerns Healthcare Product Service Department can
dispatch authorized technicians.
This warranty is extended to the original purchaser of
the equipment.
Manufactured By:
Joerns Healthcare LLC
2100 Design Rd. Ste 100
Arlington, TX 76014
United Kingdom and
Other Countries
+44 (0)844 811 1156
+44 (0)844 811 1157
© 2021 Joerns Healthcare • 6110429 RevC • 21-2257 • MAN1
Netherlands
+31 (0)30 6363700
+31 (0)30 6363799
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