Right Of Complaint - ADURO H1 LUX User Manual

Repairing the surface
Aduro stoves are painted with a heat-resistant paint that can withstand temperatures up to 500 degrees. If
the surface of the stove gets scratched or worn, it can easily be renewed using this type of paint. Everybody
can repair the surface and obtain a perfect result. The paint is available in black metallic from your local
dealer or at www.aduroshop.com.
Spare parts and unauthorized alterations
You may only use original spare parts for your stove. All forms of unauthorized alterations to the stove are
strictly forbidden, as the stove will no longer comply with the approved specifications. At
www.aduroshop.com you can buy original spare parts for your stove.
For Aduro stoves we offer a wide product range of accessories to fulfil the experience: Companion sets,
firewood baskets and buckets, fireplace grid, briquette buckets, floor hearths in glass and steel, flue pipes,
Aduro Easy Firelighter, and Aduro Easy Clean pad. For further information, go to
www.adurofire.com/accessories.
In accordance with the Danish Sale of Goods Act, the right to claim is valid from the date of purchase of the
stove. Receipt with date is valid as proof.
All pellet stoves may require adjustment of combustion air and auger speed in order to optimize function and
in order to reach effective and clean combustion. Aduro AS and service partners can monitor and adjust
stoves on the Aduro cloud. However, it is only possible if the stove is connected to the cloud via Wi-Fi. Aduro
AS can therefore not treat complaints regarding function and combustion if the stove is not online.
If you have difficulties getting the stove online, it can be because of your local Wi-Fi network, router or phone
setup. You find guidance about Wi-Fi on adurofire.com – but it is not the responsibility of Aduro AS to secure
connection. You can purchase a service visit in order to get the stove online before you can hand over
complaints regarding combustion and function to Aduro. Alternatively, some Aduro resellers offer this
assistance.
The right of complaint does not cover:
•
Damages resulting from incorrect installation and use of the stove, overheating and wrong or missing
maintenance of the stove etc.
•
Consumable service parts (glass, gaskets, firebricks, handles, slides, painted surfaces, electrical
igniter, sensors/switches, cast iron grate), which are subject to normal wear and tear. You can buy
these parts in our webshop www.aduroshop.de.
•
Damages caused by electrical surcharge, (condensation) water in and around the chimney, too
much or too little draught in the chimney and missing maintenance/cleaning.
7. Accessories

8. Right of complaint

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