Intel Server System R1000GZ Service Manual page 63

Appendix D: Intel
Note: Filling out this form completely is required for any escalation.
Customer Contact Information:
Customer Support Case# :
®
Intel Server Board or System:
(Example: S2600GZ, R1000GZ)
Server Chassis:
(Example P4000M. If third-party chassis used, indicate make and model.)
Base Board Information: (some information maybe found by accessing BIOS & going through the
Server Management menu -> System Information)
Baseboard PBA/TA/AA # (Example: 123456-789):
- can be found on the white sticker label on the baseboard.
System BIOS Version:
®
Intel Remote Management Module Firmware Version (if applicable):
®
Intel Management Module BMC Revision (if applicable):
BMC Version:
FRU/SDR Version:
Has the latest BIOS been tried? (Yes/No):
Has the latest BMC been tried? (Yes/No):
Has the latest RMM Firmware been tried? (Yes/No):
Has the latest FRU/SDR been tried? (Yes/No):
Processor information:
®®
Intel Server System R1000GZ/GL Service Guide
®
Server Issue Report Form
Issue Report Form (Rev 3.6)
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Appendix D: Intel Server Issue Report Form
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