Intel R1000BB Family Service Manual
Intel R1000BB Family Service Manual

Intel R1000BB Family Service Manual

Intel server system r1000bb family
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®
Intel
Server System R1000BB Family
Service Guide
®
A Guide for Technically Qualified Assemblers of Intel
identified Subassemblies/Products
Order Number: G65886-001

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Summary of Contents for Intel R1000BB Family

  • Page 1 ® Intel Server System R1000BB Family Service Guide ® A Guide for Technically Qualified Assemblers of Intel identified Subassemblies/Products Order Number: G65886-001...
  • Page 2 Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time, without notice.
  • Page 3: Safety Information

    Consignes de sécurité Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety ® Information sur le Intel Server Deployment Toolkit 3.0 CD ou bien rendez-vous sur le site http://www.intel.com/support/motherboards/server/sb/cs-010770.htm.
  • Page 4 Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. ® Intel Server System R1000BB Service Guide...
  • Page 5: Preface

    ® information, and instructions on how to add and replace components on the Intel Server System R1000BB family products. For the latest revision of this manual, go to http://www.intel.com/support.
  • Page 6: Table Of Contents

    Hot Swap Hard Drive Bay and Front Panel Options ..............4 Front Panel ..........................5 Back Panel ..........................5 Server Board Components ......................6 ® Intel Light-Guided Diagnostics ....................7 System Recovery Jumpers ......................9 Peripheral Devices ........................10 2 Hardware Installations and Upgrades ............. 13 Before You Begin ........................
  • Page 7 Installing Intel I/O Expansion Module ................33 ® I/O Expansion Module ................34 Removing Intel ® Installing and Removing the Intel RAID C600 Upgrade Key............34 ® RAID C600 Upgrade Key ..............34 Installing the Intel ® RAID C600 Upgrade Key ..............35 Removing the Intel ®...
  • Page 8 Table of Contents Appendix B: Regulatory and Compliance Information ......... 51 Appendix C: Getting Help ..................52 Warranty Information ...................... 52 ® Appendix D: Intel Server Issue Report Form ............53 ® viii Intel Server System R1000BB Service Guide...
  • Page 9 List of Figures List of Figures ® Figure 1. Intel Server System R1000BB ..................1 ® Figure 2. Intel Server System R1000BB Components ..............4 Figure 3. 3.5" Hard Drive Bay - 4 Drive Configuration ..............4 Figure 4. 2.5" Hard Drive Bay - 8 Drive Configuration ..............4 Figure 5.
  • Page 10 Figure 53. Installing Intel I/O Expansion Module ................ 33 Figure 54. Removing an I/O Expansion Module ................. 34 ® Figure 55. Installing the Intel RAID C600 Upgrade Key ............34 ® Figure 56. Installing the Intel RMM4 Lite ................... 35 ®...
  • Page 11: List Of Tables

    List of Tables List of Tables Table 1. Server System References ..................... v ® Table 2. Intel Server System R1000BB Feature Summary ............1 Table 3. Hard Disk Drive Options ....................10 Table 4. BIOS Setup: Keyboard Command Bar ................. 47 Table 5.
  • Page 13: Server System Features

    Server System Features 1 Server System Features ® This chapter briefly describes the main features of the Intel Server System R1000BB family. This includes illustrations of the products, a list of the server system features, and diagrams showing the location of important components and connections on the server systems.
  • Page 14 Ethernet Controller I350 – Accessory Options AXX10GBTWLIOM  Dual SFP+ port 10GbE module based on Intel® 82500 10 GbE controller – AXX10GBNIAIOM  Single Port FDR speed InfiniBand module with QSFP connector – AXX1FDRIBIOM  Intel® Quick Assist Accelerator Card - AXXQAAIOMOD ...
  • Page 15 Server System Features ® Intel Server System R1000BB Service Guide...
  • Page 16: Server System Components

    This section helps you identify the components of your server system. If you are near the system, you can also use the Quick Reference Label provided on the inside of the chassis cover to assist in identifying components. Figure 2. Intel Server System R1000BB Components ®...
  • Page 17: Front Panel

    NIC-1 Activity LED Hard Drive Activity LED NIC-3 Activity LED NIC-4 Activity LED System Cold Reset Button NIC-2 Activity LED Figure 5. Front Panel Options Back Panel Figure 6. Back Panel Feature Identification ® Intel Server System R1000BB Service Guide...
  • Page 18: Server Board Components

    Server System Features Server Board Components This section helps you identify the components and connectors on the server board. Figure 7. Server Board Connector and Component Locations ® Intel Server System R1000BB Service Guide...
  • Page 19: Intel ® Light-Guided Diagnostics

    System Fan – 6 Fault LED CATERR LED ® Figure 8. Intel Light-Guided Diagnostic LEDs - Server Board The server system contains the following diagnostic LEDs, each providing the following functions: A - The System Identification LED on the front and back panel helps identify the server from among several servers.
  • Page 20 CPU fault. N and G - DIMM Fault LEDs on the server board help identify failed and failing DIMM slots. The DIMM fault LEDs turn on (amber) if there is a DIMM fault. ® Intel Server System R1000BB Service Guide...
  • Page 21: System Recovery Jumpers

    These pins should be selected on 1-2 for normal system operation. If pins 2-3 are selected, the BIOS settings are cleared on the next reset. These pins should be selected on 1-2 for normal system BIOS Default (J7E3) operation. ® Intel Server System R1000BB Service Guide...
  • Page 22: Peripheral Devices

    R1304BB 3.5-inch or 2.5-inch R1208BB 2.5-inch ® ® Note: SAS drives are only supported when proper Intel RAID C600 Upgrade Key or Intel Integrated RAID Module is installed. For instructions on installing hard drives, see “Installing a Hot-swap Hard Disk Drive”.
  • Page 23: Figure 11. Front View Of Front Bezel

    • Slimline DVD-ROM Drive: AXXSATADVDROM • Slimline DVD-RW Drive: AXXSATADVDRWROM Note: For a complete list of supported peripherals, go to http://serverconfigurator.intel.com. Bezel The front bezel is available as optional accessory for the server system: Figure 11.
  • Page 24: Figure 13. 4 X 3.5-Inch Hard Drive Backplane Components (Rear View)

    It also provides Remote KVM Redirection and USB Media Redirection allowing USB devices attached to the remote system to be used on the managed server. For instructions on installing the ® ® Intel Remote Management Module 4, see “Installing and Removing the Intel Remote Management Module 4”. ® Intel...
  • Page 25: Hardware Installations And Upgrades

    All references to left, right, front, top, and bottom assume the reader is facing the front of the chassis as it would be positioned for normal operation. ® Note: The Intel Server System R1208BB is shown for illlustration purposes. Server components with the product family are identical.
  • Page 26: Cable Routing

    Use the figures below to determine the correct cable routing. Note: Red lines are for power connection, dot lines are for optional device connection. ®® Intel Server System R1000BB Service Guide...
  • Page 27: For System With 4 X 3.5" Hard Drive Bay

    Hardware Installations and Upgrades For system with 4 x 3.5” hard drive bay: Figure 16. Cable Routing – 4 x 3.5” HDD ® Intel Server System R1000BB Service Guide...
  • Page 28: For System With 8 X 2.5" Hard Drive Bay

    Hardware Installations and Upgrades For system with 8 x 2.5” hard drive bay: ® Note: To activate the port SCU1 (4-7) on the server board, a proper Intel RAID C600 Upgrade ® Key must be installed. For instructions, see Intel RAID C600 Upgrade Key Installation Guide.
  • Page 29: Fan Connections

    2. Remove the left end of front bezel from rack handle (see letter “A”). 3. Rotate the front bezel anticlockwise to release the latches on the right end from the rack handle (see letter “B”). ® Intel Server System R1000BB Service Guide...
  • Page 30: Installing The Front Bezel

    The server system must be operated with the system cover in place to ensure proper cooling. You will need to remove the top cover to add or replace components inside of the server. Before removing the ®® Intel Server System R1000BB Service Guide...
  • Page 31: Installing The System Cover

    (see letter “A”). Install the three screws at the front and torque to 7-9in-lbs, then install the screw at the back and torque to 7-9in-lbs. (see letter “B”). Figure 23. Installing the System Cover ® Intel Server System R1000BB Service Guide...
  • Page 32: Removing And Installing The Air Duct

    Figure 24. Removing the Air Duct Installing the Air Duct Align the two holes on the air duct with the alignment pins on the chassis and install the air duct into place. Figure 25. Installing the Air Duct ®® Intel Server System R1000BB Service Guide...
  • Page 33: Removing And Installing Processor

    (2) Avoid moving around unnecessarily. Caution: Protective socket cover needs to be removed for proper cooling of the processor; failure to remove the cover could result in damage to the system. ® Intel Server System R1000BB Service Guide...
  • Page 34: Figure 27. Installing Processor - Open The Socket Lever

    Processor must align correctly with the socket opening before installation. DO NOT DROP processor into socket! 4. Press the protective cover to remove it from the load plate. Close the Load Plate and Socket Lever. ®® Intel Server System R1000BB Service Guide...
  • Page 35: Installing Processor Heatsink(S)

    (see letter “C”). (Do not fully tighten.) 4. Proceed to screw 2 and engage screw threads by giving it two rotations and stop (see letter “D”). Similarly, engage screws 3 and 4. ® Intel Server System R1000BB Service Guide...
  • Page 36: Removing The Processor

    3. Insert the bottom edge of the DIMM into the socket (see letter “C”). When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips snap into place (see letter “D”). Make sure the clips are firmly in place (see letter “E”). ®® Intel Server System R1000BB Service Guide...
  • Page 37: Removing Memory

    Slide the carrier out (see letter “B”). Figure 35. Installing Hard Disk Drive – Removing 3.5” HDD carrier 2. Remove the four screws securing the HDD interface bracket and remove the HDD interface bracket (see letter “C”). ® Intel Server System R1000BB Service Guide...
  • Page 38: Figure 36. Installing Hard Disk Drive - Removing 3.5" Hdd Interface Bracket

    Figure 38. Installing Hard Disk Drive – Installing 2.5” HDD 4. With the lever open, insert the hard disk drive assembly into the chassis (see letter “E”). Push in the lever to lock it into place (see letter “F”). ®® Intel Server System R1000BB Service Guide...
  • Page 39: Installing A Hard Disk Drive Into 2.5" Hard Drive Carrier

    Figure 41. Installing Hard Disk Drive – Removing plastic drive blank 3. Install the hard disk drive using the four screws as shown. Make sure the connector end of the drive matches the backplane connector (see letter “E”). ® Intel Server System R1000BB Service Guide...
  • Page 40: Removing And Installing The Pci Riser Assembly

    Disconnect any cables attached to any add-in cards. Grasp the riser assembly with both hands and pull up to remove from system. Figure 44. Removing PCI Riser Assembly Do one of the following: ®® Intel Server System R1000BB Service Guide...
  • Page 41: Installing The Pci Riser Assembly

    2. Remove the filler panel from the add-in card slot and remove the screw as shown (see letter “A”). 3. Insert add-in card until it seats in the riser connector (see letter “B”). 4. Secure add-in card with screw as shown (see letter “C”). ® Intel Server System R1000BB Service Guide...
  • Page 42: Removing A Pci Add-In Card

    Replacing a PCI Riser Card Caution: PCI riser cards are NOT hot-swappable. Before removing or replacing the riser card, you must first take the server out of service, turn off all peripheral devices connected to the system, ®® Intel Server System R1000BB Service Guide...
  • Page 43: Removing A Pci Riser Card

    ® Intel Server System R1000BB Service Guide...
  • Page 44: Installing A Slimline Optical Drive

    Removing a Slimline Optical Drive 1. Remove the cables (see letter “A”). 2. Lift up the blue tab to release the optical drive (see letter “B”). 3. Slide the optical drive out (see letter “C”). ®® Intel Server System R1000BB Service Guide...
  • Page 45: Installing And Removing Intel I/O Expansion Module

    Hardware Installations and Upgrades Figure 52. Removing the Slimline Optical Drive 4. If no device will be installed in this location, install a filler panel in this location. ® Installing and Removing Intel I/O Expansion Module ® Installing Intel I/O Expansion Module 1.
  • Page 46: Removing Intel I/O Expansion Module

    2. Remove the module out of the server system (see letter “B”). Figure 54. Removing an I/O Expansion Module 4. Install the I/O expansion module filler panel into the system back panel. ® Installing and Removing the Intel RAID C600 Upgrade ® Installing the Intel RAID C600 Upgrade Key Locate the white 4-pin key header next to the SCU_0 and SCU-1 miniSAS connectors.
  • Page 47: Removing The Intel Raid C600 Upgrade Key

    Installing the Intel RMM4 Lite ® Locate the RMM4 Lite connector next to the POST diagnostic LEDs, carefully pickup the Intel RMM4 Lite module, match the alignment pin of the module and the connector on server board, then press to install.
  • Page 48: Removing The Intel Rmm4 Lite

    Installing the Intel RAID Smart Battery ® 1. Connect the cable between the BBU and the RAID card. For details, see Intel RAID Smart Battery User’s Guide. 2. Locate the BBU bracket inside the chassis. Align the tabs on the plastic battery holder with mounting holes on the BBU bracket (see letter “A”).
  • Page 49: Removing The Intel Raid Smart Battery

    Hardware Installations and Upgrades ® Figure 59. Installing the Intel RAID Smart Battery ® Removing the Intel RAID Smart Battery 1. Slide the plastic battery holder toward the front of the system to disengage it from the BBU bracket (see letter “A”).
  • Page 50: Figure 61. Removing The Filler Panel

    Insert the power supply module into the power supply cage and push all the way until it clicks into place (see letter “B”). Figure 63. Installing the power supply module If no power supply is to be installed, install the filler panel into the power supply cage. ®® Intel Server System R1000BB Service Guide...
  • Page 51: Installing And Removing The Server Board

    2. Disconnect all cables from the server board. Figure 65. Removing the Air Duct 3. Remove the nine screws from the server board. (see letter “A”). 4. Lift the server board from the server system. (see letter “B”). ® Intel Server System R1000BB Service Guide...
  • Page 52: Installing The Server Board

    Figure 66. Removing the Server Board Installing the Server Board 1. Place the server board into the server system (see letter “A”). 2. Secure the server board with nine screws (see letter “B”). ®® Intel Server System R1000BB Service Guide...
  • Page 53: Replacing The Backup Battery

    The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in ® Intel Server System R1000BB Service Guide...
  • Page 54: Figure 69. Replacing The Backup Battery

    Figure 69. Replacing the Backup Battery 5. Dispose of the battery according to local ordinance. 6. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket. ®® Intel Server System R1000BB Service Guide...
  • Page 55: Replacing A System Fan

    2. Disconnect all cables from the backplane. 3. Remove the screw (see letter “A”). 4. Pull up the backplane (see letter “B”). 5. Remove the backplane from the server chassis (see letter “C”). ® Intel Server System R1000BB Service Guide...
  • Page 56: Installing The Backplane

    3. Slide the backplane into the server system guides (see letter “B”). 4. Secure the backplane with the screw as shown (see letter “C”). Figure 72. Installing the backplane 5. Connect cables to backplane, please refer to “Cable Routing” ®® Intel Server System R1000BB Service Guide...
  • Page 57: Installing And Removing The Rack Handles

    Figure 73. Installing the Rack Handle Removing the Rack Handles Remove the two screws holding the rack handle in place, and remove the rack handle from the server system as shown. Figure 74. Removing the Rack Handle ® Intel Server System R1000BB Service Guide...
  • Page 58: Server Utilities

    To enter the BIOS Setup using a keyboard (or emulated keyboard), press the <F2> function key during boot time when the OEM or Intel Logo Screen or the POST Diagnostic Screen is displayed. The following instructional message is displayed on the Diagnostic Screen or under the Quiet Boot Logo Screen: Press <F2>...
  • Page 59: Table 4. Bios Setup: Keyboard Command Bar

    If “Yes” is highlighted and <Enter> is pressed, all changes are saved and the Setup is exited. If “No” is highlighted and <Enter> is pressed, or the <Esc> key is pressed, the user is returned to where they were before <F10> was pressed without affecting any existing values. ® Intel Server System R1000BB Service Guide...
  • Page 60: Upgrading The Bios

    6. Return the BIOS Default jumper to the normal position (covering pins 1 and 2). 7. Close the server system. 8. Power up the system. The BIOS defaults settings are now restored and can be reset by going into the BIOS setup. ®® Intel Server System R1000BB Service Guide...
  • Page 61: Appendix A: Technical Reference

    ASHRAE Class A4 – Includes operation up to 45C for up to 90 hrs per year. Shipping -40º C to 70º C (-40º F to 158º F) Altitude Operating Support operation up to 3050m with ASHRAE class deratings. Humidity ® Intel Server System R1000BB Service Guide...
  • Page 62 <300 W ≥300 W ≥600 W ≥1000 W Power in Watts Servers/Rack Mount BA ® See the Intel S2400BB Product Family Power Budget and Thermal Configuration Tool for system configuration requirements and limitations. ®® Intel Server System R1000BB Service Guide...
  • Page 63: Appendix B: Regulatory And Compliance Information

    Appendix B: Regulatory and Compliance Information Appendix B: Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference. The document can be downloaded from http://www.intel.com/support/server. ® Intel Server System R1000BB Service Guide...
  • Page 64: Appendix C: Getting Help

    — Server and chassis accessory parts list for ordering upgrades or spare parts — A searchable knowledgebase to search for product information throughout the support site If you are still unable to obtain a solution to your issue, send an email to Intel’s technical support center using the online form available at http://www.intel.com/support/feedback.htm?group=server.
  • Page 65: Appendix D: Intel ® Server Issue Report Form

    ® Appendix D: Intel Server Issue Report Form ® Appendix D: Intel Server Issue Report Form Issue Report Form (Rev 3.6) Note: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case# : ®...
  • Page 66 (1U, Passive w/air ducting, Active w/fan, and so on) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI-Express* Adapters, RAID Controllers, SCSI Controllers, and so on): Type Slot...
  • Page 67 ® Appendix D: Intel Server Issue Report Form Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: RedHat* Enterprise Linux, Microsoft* Windows* Server 2003, Service pack 1, OEM CD):...
  • Page 68 ® Appendix D: Intel Server Issue Report Form Troubleshooting tried: Steps to replicate the issue: ®® Intel Server System R1000BB Service Guide...
  • Page 69 Server Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.

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