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Before You Contact the Scanner Service Provider
This section explain about actions to take and items to check before contacting the distributor/
dealer where you purchased this product.
Actions to Take Before You Contact the Scanner Service Provider
If you encounter any errors or troubles while using the scanner, take the following measures
before you contact the scanner service provider:
● Make sure that sufficient power is supplied. Do not use an extension cable.
● Use the AC cable and AC adapter, or the USB bus power cable that are supplied.
● Refer to
Daily Care (page 35)
● Turn the scanner off then back on.
If the problem still persists, check each item in
Service Provider (page 54)
product. Refer to the contact information in the Contact List if supplied with this product, or refer
to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
Items to Check Before You Contact the Scanner Service Provider
●
General
Item
Scanner name
Serial No.
Date of manufacture
Date of purchase
Symptom
Frequency of trouble
Warranty
Options used
to clean the inside of the scanner.
Items to Check Before You Contact the Scanner
first, then contact the distributor/dealer where you purchased this
54
Findings
Example: fi-70F
For details, refer to
Checking the
Product Label (page
56).
Example: XXXX000001
For details, refer to
Checking the
Product Label (page
56).
Example: 20XX-01 (January 20XX)
For details, refer to
Checking the
Product Label (page
56).
Troubleshooting
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