Call Forwarding; Add Contacts; View Contact Information - Polycom VV Series Quick Start Manual

Holding and Resuming Calls
When you are in a call, you can place a call on hold and resume the call. You can place any
active call on hold.
To place a call on hold:
1. During an active call, select Hold.
• If you're in the Calls screen, highlight the call first.
• A hold icon (handset with a pause icon) is displayed on the line of the held call, and a red
LED light flashes on the line key for all phones except VVX 201 phones.
To Resume a call:
1. You can view and resume all held calls in the Active Call, Lines, and Calls screens.
• Select Resume.
• From the Calls screen, select the call to highlight it, and select Resume.

Call Forwarding

To set call forwarding, you will need to set it manually using your Microsoft Teams client.
To Set Call Forwarding:
1. Open your Microsoft Teams client and click on your Avatar.
2. Navigate to Settings > Calls.
3. Select Forward my calls.
4. Enter the full DID of the device that you would like to forward your calls to.
5. Your calls will now be forwarded.
Contacts, Directory, & Voicemail

Add Contacts

Add your Skype for Business contacts to a Contacts list on your phone.
To add contacts to your phone:
1. Press Contacts > Add.
2. Enter your contact's email address and press Submit.

View Contact Information

In the contact card, you can view a contact's name, presence status, organization, work number,
mobile number, and a voicemail.
Polycom VVX Phones with Microsoft Skype for Business (Teams Interoperability) Quick Start Guide Page 10