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Product Warranty (2 years)
Advantech warrants the original purchaser that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by
persons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Advantech
assumes no liability under the terms of this warranty as a consequence of such
events.
Because of Advantech's high quality-control standards and rigorous testing, most
customers never need to use our repair service. If an Advantech product is defective,
it will be repaired or replaced free of charge during the warranty period. For out-of-
warranty repairs, customers will be billed according to the cost of replacement mate-
rials, service time, and freight. Please consult your dealer for more details.
If you believe your product to be defective, follow the steps outlined below.
1.
Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages displayed when the prob-
lem occurs.
2.
Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3.
If your product is diagnosed as defective, obtain a return merchandise authori-
zation (RMA) number from your dealer. This allows us to process your return
more quickly.
4.
Carefully pack the defective product, a completed Repair and Replacement
Order Card, and a proof of purchase date (such as a photocopy of your sales
receipt) into a shippable container. Products returned without a proof of pur-
chase date are not eligible for warranty service.
5.
Write the RMA number clearly on the outside of the package and ship the pack-
age prepaid to your dealer.
Initial Inspection
Before you begin installing your motherboard, please make sure that the following
materials have been shipped:
1 x ASMB-610 motherboard
1 x ASMB-610 LR riser card
1 x ASMB-610 MR riser card
1 x ASMB-610 IR riser card
1 x ASMB-622 IO board
1 x Startup manual
1 x M2 screw for M.2 device on MB
2 x SATA cables
If any of these items are missing or damaged, contact your distributor or sales repre-
sentative immediately. We have carefully inspected the ASMB-610 mechanically and
electrically before shipment. It should be free of marks and scratches and in perfect
working order upon receipt. As you unpack the ASMB-610, check it for signs of ship-
ping damage. (For example, damaged box, scratches, dents, etc.) If it is damaged or
it fails to meet the specifications, notify our service department or your local sales
representative immediately. Also notify the carrier. Retain the shipping carton and
packing material for inspection by the carrier. After inspection, we will make arrange-
ments to repair or replace the unit.
ASMB-610 User Manual
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