Free2Move eSolutions eProWallbox Installation Manual page 29

3. TROUBLESHOOTING
I an error o urs with a harging session in progress, this will be interrupted and the so ket will
be unlo ked to allow you to dis onne t the plug.
The ollowing table provides a list o errors that an o our with the troubleshooting.
I the error persists, please onta t Customer Servi e providing the wallbox serial number on
the produ t label to re eive urther in ormation.
Error Code Error Description
100 Missing power supply
101 Operating temperature limit ex eeded
102 Hardware ault, ommuni ation error between MCU and MPU
103 Hardware ault, ground prote tion devi e error
104 Hardware ault, residual urrent monitor AC error
105 Hardware ault, ground prote tion devi e error
106 Internal meter error, invalid read values rom MPU
107 DPM meter error, invalid read values rom MCU
108 Con guration error, in oherent values between db and
RotarySW
109 Master RS485 ommuni ation lost by slaves
200 SuperCap voltage below a threshold
300 In oheren y between onta tor ommand and eedba k
301 Short ir uit dete ted on the Control Pilot line
302 State E or F set on the Control Pilot line
303 Control Pilot dis onne ted
304 Proximity Pilot dis onne ted
305 Broken Proximity Pilot dete ted
306 Diode ault dete ted on Control Pilot line
307 Control Pilot dis onne ted
308 In oheren y between motor ommand and eedba k, or motor
in error state
309 Motor he k error during EVSE initialization phase
310 Hardware he k error dete ted be ore harging
311 Hardware he k error dete ted a ter harging
312 Emergen y stop re eived rom the MPU
313 Current dete ted during harging, with 100% duty y le on the
Control Pilot line
314 Plug not removed (within a timeout) a ter the harging phase
has been stopped
Troubleshooting
Make sure that the abling is orre t
Che k i the dedi ated wallbox ir uit breaker in the
ele tri al panel is ON
Che k the presen e o voltage in the harging station
onne tion so ket
When the temperature de reases below the treshold
the error lears itsel
Restart the wallbox
Che k the orre t abling o the wallbox
The error will lear itsel when the session ends
Che k the orre t abling o the wallbox
Restart the wallbox
Che k the orre t abling or meter settings
Che k the oheren y between Rotary Swit h position
and wallbox installation mode
Che k the orre t onne tion o RS485 ommuni ation
ables
Restart the wallbox
Restart the wallbox
Restart the wallbox
Restart the wallbox
Che k the Control Pilot Pin onne tion on the wallbox
terminal blo k and so ket
Che k the Proximity Pilot Pin onne tion on the wallbox
terminal blo k and so ket
Che k or the integrity o the Proximity Pilot ir uit.
Then restart the wallbox
Restart the wallbox
Che k the Control Pilot Pin onne tion on the wallbox
terminal blo k and so ket
Restart the wallbox
Restart the wallbox
Restart the wallbox
Restart the wallbox
Dis onne t the harging able rom the wallbox, then
restart it
Restart the wallbox
Remove the plug. I the error persists restart the wallbox
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