Troubleshooting; Device Behavior - BRAND HandyStep touch Operating Manual

17 Troubleshooting

17.1 Device behavior

Fault
The battery charging cycle
has been dramatically re-
duced.
The device does not
charge.
Duration of use without
power connection has
been dramatically re-
duced.
The power adapter be-
comes extremely warm
during charging.
The device does not
charge.
The display is too bright
or too dark.
The display turns white
when the device is placed
in the charging stand.
No sounds are output
when working with the
device.
The touchscreen display
no longer responds.
HandyStep® touch, HandyStep® touch S 997486
Possible cause
The battery is old or damaged. Replace the battery.
The battery cannot be
charged when it is too cold or
too warm.
The battery is old or damaged. Replace the battery.
The battery is old or damaged.
The power adapter is dam-
aged.
The USB cable is damaged.
The power adapter is dam-
aged.
The USB cable is damaged.
The battery plug was discon-
nected.
The battery cable is broken.
The space between the device
and charging stand is too
great
The display brightness level
has been adjusted.
The device cannot start. The
battery plug was discon-
nected.
Sound notification is switched
off.
The program has crashed.
Corrective action
Disconnect the battery plug.
Let the battery warm up or cool down
to room temperature.
Connect the battery plug. Try charging
again.
Replace the affected part.
Replace the affected part.
Connect the battery plug.
Place the device in the charging station
again.
Change the brightness level, see Dis-
play, p. 80
Connect the battery plug.
Switch on sound notification, see
Sound, p. 80
The device starts when the battery has
been reconnected after the program
crash. A message appears to warn that
a tip may still be present in the device.
Therefore, hang the device in the
holder and place a suitable vessel un-
der the tip or hold the device over a
suitable vessel when starting.
Troubleshooting:
Open the cover, disconnect the battery
plug, and wait 5 s before reinserting it.
The device starts when the battery is
sufficiently charged.
17 Troubleshooting
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Operating manual