General Troubleshooting Steps - Alarm.Com Knowledge Base ADC-IS-300-LP Installation Manual

Image sensor

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Figure 4. Top View: PIR Lens Coverage

As indicated in Figure 4, the camera coverage area is narrower than the PIR coverage area. When installing, mount

sensor where subjects are likely to be centered in or across PIR and camera field of view.

Troubleshooting

General troubleshooting steps

• Verify module signal strength

• Verify Image Sensor RF signal strength: The signal strength must be above 30% for the sensor to function properly.

• Verify Images service package: Image capture functionality depends on the customer's service package. Verify the

proper Image Sensor service package is selected.

Enrollment

• Verify sensor is receiving power: After inserting batteries, the sensor LED should illuminate or flash within 10

seconds.

• Verify sensor is not communicating with another network: If the sensor has been previously enrolled in a different

https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Image_Sensor/Image_Sensor_Version_3/Qolsys_IQ_Pa...

Updated: Fri, 10 Mar 2023 20:26:10 GMT

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