Broadsoft Directory; Search For A Contact In Your Broadsoft Directory - Cisco 7800 Series User Manual

Contacts
Step 2
In the Search all directories screen, enter the search criteria for Webex contact. You can enter a name or an
email address.
All directory search supports one character as the search input and you can enter only name of the contact.
But to search Webex contacts, you must enter minimum three characters and you can search by entering name
or an email. Hence, when you enter fewer than three characters in this search, phone doesn't retrieve Webex
contacts.
Step 3 Click Search.
The search operation sometime retrieves contacts with same name and work phone number. In such cases,
All directory list shows only one contact with the highest priority and ignores the remaining contacts as
duplicate. Search operation tries to retrieve the contacts from the directories in the following order and Personal
address book has the highest priority.
• Personal address book (PAB)
• Webex directory

• BroadSoft directory

• LDAP directory
Step 4 (Optional) Select a contact from the searched list and press Details. You see the details, such as name, work
phone number, mobile phone number, email, and department in the Search result details screen.
In the Search result details screen, you can add the Webex contact to the Personal address book. To add,
select the name and select Option > Add contact > Select and save the details in the Add Personal address
entry screen. You can access the Personal address book screen and search for the added Webex contact,
the result shows that the contact is added to PAB. If you search the added contact in the BroadSoft directory,
the search retrieves the added Webex contact.
We recommend to choose either Webex or XSI Server to search contacts, as you can't search Webex contacts
and XSI server contatcs at the same time.
Broadsoft Directory
You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which
makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This
application feature uses BroadSoft's Extended Services Interface (XSI).

Search for a Contact in Your BroadSoft Directory

Before you begin
• Your administrator enables the BroadSoft XSI services.
• Your administrator enables the BroadSoft directories and sets up the directories properly.
• Your administrator enables the Browse Mode for the directories.
When this mode is enabled, a preload operation will start automatically to retrieve all the contacts from
the directory.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
Broadsoft Directory
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