General Introduction; Introduction; Definition; Maintenance Overview - Nortel HMS400 Maintenance Manual

General Introduction

Introduction

The hospitality industry and hospitals have a unique business situation that requires a specialized
voice messaging system. The constant turnover of guests creates special requirements for the
voice mail system. Hospitality Messaging Server 400 (HMS 400) is a voice messaging system
designed specifically for the hospitality industry. Typical customers would include hotels, inns,
resorts and time-share properties.

Definition

The HMS 400 provides specialized functions for the hospitality industry by providing automated
voice messaging services for hotel staff and guests. The main applications of the HMS 400
system consist of:
•
Guest and staff voicemail
•
Auto Wakeup
•
Room (Maid) Status
•
Minibar Posting
•
Interface to the hotel Property Management system (PMS).
HMS 400 also interfaces with most major PMS Systems (Fidelio, HIS, Maxial, IFCA, Lanmark,
Hogatex, GEAC, etc.)
HMS 400 has a built-in interface to the switch using Nortel Meridian PMSI Release 4.0 protocol. A
standard system has 8 channels and upgradeable up to 40 channels. The system also supports
multi-server configurations of up to 3 servers providing a total of 120 channels for the entire
solution.

Maintenance Overview

Introduction
The maintenance and diagnostic activities discussed in this guide are divided into five groups of
activities:
•
HMS 400 software diagnostics (introduces the diagnostics and trace tools available on the
HMS 400)
•
Recovery and rebuilding the HMS 400 server procedures
•
Expanding Channels and Updates
•
Troubleshooting of HMS 400 Server hardware
•
Hardware maintenance

Who should read this guide

This guide is for administrators, technicians, and engineers responsible for maintaining the HMS
400 server. It is intended to act as a guide for
•
using system tools to identify the cause of system problems
•
installing, replacing, or upgrading hardware components
Nortel Hospitality Messaging Server 400
Maintenance Guide
April
2006
-11-