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Nortel HMS400 Maintenance Manual

Hospitality messaging server
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Nortel Communication Server 1000

Hospitality Messaging Server 400
Maintenance Guide
Document Number: NN42350-101
Document Release: 4.0
Date: April 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements,
configurations, technical data, and recommendations in this document are believed to be
accurate and reliable, but are presented without express or implied warranty. Users must take full
responsibility for their applications of any products specified in this document. The information in
this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of
Nortel Networks.

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Summary of Contents for Nortel HMS400

  • Page 1: Nortel Communication Server

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

  • Page 3: Revision History

    Version 6-Oct-04 V1.0 17-Jun-05 V2.0 6-Oct-05 V3.0 15 April-06 V4.0 Nortel Hospitality Messaging Server 400 Maintenance Guide Description HMS400 Maintenance Guide HMS400 Maintenance Guide HMS400 Maintenance Guide HMS400 Maintenance Guide NTP Number and Nortel Logo change Denan Regulatory Compliance 2006...
  • Page 4 April 2006 Nortel Hospitality Messaging Server 400 Maintenance Guide...

  • Page 5: Table Of Contents

    Chapter 6: Installing Enhancement Packages ...71 About PEPs... 73 Connecting the Server to customer LAN ... 73 To connect the server to the customer LAN ... 73 How to acquire new PEPs ... 74 Readme files... 75 Installing PEP Packages ... 75...
  • Page 6 When the HMS 400 server does not boot and there are no audible beeps... 91 When the HMS 400 server does not boot and the system board LED is red... 91 When the HMS 400 server does not boot and makes audible beeps... 92 System Event Log...
  • Page 7 To recover from a corrupted CMOS... 145 To recover from a corrupted BIOS ... 145 Jumper locations and settings ... 146 Appendix A: Log File Examples...147 Atlas log files ... 149 DBengine Log Files ... 151 Nortel Hospitality Messaging Server 400 Maintenance Guide 2006...
  • Page 8 April 2006 PMSI Log Files... 154 Nortel Hospitality Messaging Server 400 Maintenance Guide...

  • Page 9: Chapter 1: About This Guide

    Chapter 1: About This Guide In This Chapter: General Introduction Introduction Maintenance Overview Nortel Hospitality Messaging Server 400 Maintenance Guide...
  • Page 10 April 2006 Nortel Hospitality Messaging Server 400 -10- Maintenance Guide...

  • Page 11: General Introduction

    HMS 400 also interfaces with most major PMS Systems (Fidelio, HIS, Maxial, IFCA, Lanmark, Hogatex, GEAC, etc.) HMS 400 has a built-in interface to the switch using Nortel Meridian PMSI Release 4.0 protocol. A standard system has 8 channels and upgradeable up to 40 channels. The system also supports multi-server configurations of up to 3 servers providing a total of 120 channels for the entire solution.

  • Page 12: Chapter Overview

    This chapter instructs on how to configure the modem and pcAnywhere software to enable remote access. This service is important for support representatives to conduct diagnostics, upload patches and other administrative functions on the HMS 400 server from a remote location. Chapter 6: Installing Enhancement Packages This chapter guides the user on how to obtain and install patches and enhancement packages.
  • Page 13 Appendix A: HMS400 Log Files Examples This section covers the most commonly used logs for troubleshooting. It provides valuable examples of how to interpret the codes within the logs as well as what keywords to search for in different logs for different scenarios.
  • Page 14 April 2006 Nortel Hospitality Messaging Server 400 -14- Maintenance Guide...

  • Page 15: Chapter 2: Session Trace On Hms 400 Software

    In This Chapter: Voice Engine (Atlas) Session Trace Database Transactions Trace via DBEngine Medusa Server Connection and Communication Trace Minibar Transactions Trace via MinibarSender PMS Transactions Trace via PMSI Module System Logs Nortel Hospitality Messaging Server 400 Maintenance Guide -15-...
  • Page 16 April 2006 Nortel Hospitality Messaging Server 400 -16- Maintenance Guide...

  • Page 17: Voice Engine (Atlas) Session Trace

    Voice Engine (Atlas) Session Trace Atlas is the heart of the HMS400 system. It is the only module that interfaces to the PBX via the digital lines. All channel activities are displayed on its debug screen. This allows for a call to be traced from the moment it was answered to everything that transpired (including all user inputs) before it was terminated.

  • Page 18: Sessions Traces

    The modules it interfaces with are Atlas, MinibarSender, and PMSI. The DBEngine has 2 trace sessions namely the Voice Server trace and the PMSI trace. All traces are saved into daily log files (e.g. dbengine23.log).

  • Page 19: Voice Server Tab

    1. To access this function, click on the DBEngine icon the Windows 2000 system tray. Voice Server Tab The voice server trace shows the communication between DBEngine and VoiceCop. The functionality of each trace is explained in the table below: Trace Sessions...

  • Page 20: Pmsi Tab

    Note: See Appendix A on pg.153 for examples of the various records in the DBEngine log file. Medusa Server Connection and Communication Trace Medusa Server trace screen is used to check the status of all the other modules’ connection status as well as their communication packets. Modules that are disconnected/deactivated will not appear on the screen.
  • Page 21 For example: To view communication details for Atlas, click + next to ATLAS. 3. To view packets sent, click Send or to view packets received, click Receive. Debug Nortel Hospitality Messaging Server 400 Maintenance Guide on the VoiceCop main screen or on the...

  • Page 22: Minibar Transactions Trace Via Minibarsender

    The PMSI module bridges the Hotel PMS interface with the PBX PMS port. It transmits all data from the Hotel PMS to the PBX and at the same time updates the HMS400 database. As such, the 3 debug screens (one for each interface) of this module are very useful to trace any erroneous records being received and/or sent.
  • Page 23 As its name suggests, the ‘Clear’ option will wipe the individual or all the communication monitors clean of information. This is useful when performing tests so that only the results of that particular test is shown on the screens. Nortel Hospitality Messaging Server 400 -23- Maintenance Guide...
  • Page 24 Pabx’ option is activated. This means, any postings made from this menu will also be sent to the switch on top of updating the HMS400 database. Manual posting is done when the link between the HMS400 and the Hotel PMS is down.
  • Page 25 This is used to ensure that the connection between the HMS400 to either the PMS or the PBX link is successfully established. The same ‘IS TEST’ record is sent for both connectivity tests and when the PMSI receives the acknowledgment sent by the other party, then it means the link is connected.

  • Page 26: System Logs

    C:\HM\PMSI\Log. They are all text files so Windows will use Notepad to open them by default. These files are automatically created everyday and even if they are deleted, a reboot of the HMS400 will recreate them anew. The relevant logs (depending on the nature of the problem) should always be downloaded when doing remote support for troubleshooting purposes.
  • Page 27 ‘mmddyyyydd’ represents the full date followed by the short date the log was created on (these files will be kept for a year, after which the system will auto-purge them) Nortel Hospitality Messaging Server 400 Maintenance Guide DESCRIPTION Shows all postings, manually and via the system.
  • Page 28 April 2006 Nortel Hospitality Messaging Server 400 -28- Maintenance Guide...

  • Page 29: Chapter 3: Backup And Restore

    This chapter provides procedures to back up and restore the HMS 400 system in the event of data corruption or hard disk failures. In This Chapter: Backup and Restore of HMS 400 Software Restoring the System from Image Disk Nortel Hospitality Messaging Server 400 Maintenance Guide -29-...
  • Page 30 April 2006 Nortel Hospitality Messaging Server 400 -30- Maintenance Guide...

  • Page 31: Backup And Restore Of Hms 400 Software

    2. For backup option, click on the Backup Tab on the main screen. There are 5 categories of system-critical files available for backup: 1. System Databases • Buffer.mdb – stores data during link-down between HMS400 and PMS • Statistic.mdb – stores statistical information of channels’ utilization •...
  • Page 32 Subsequent backups will overwrite the previous data on the tape. Note: When QIC is selected, ALL data will be selected by default for backup. No selection is allowed nor needed. Nortel Hospitality Messaging Server 400 Maintenance Guide -32-...
  • Page 33 Auto backup function allows backup to be done automatically by the system at a specified time. 1. To set scheduled backup, click File and select Auto Backup Setting. 2. To activate this feature click the Enable Auto-Backup button. Nortel Hospitality Messaging Server 400 Maintenance Guide -33-...
  • Page 34 7. To change the default backup path, click File and select Backup Directory. 8. Use the Explorer-like tree to select the new backup path. Then click Save and Exit. Note: A network drive has to be mapped before it can be selected Nortel Hospitality Messaging Server 400 Maintenance Guide -34-...

  • Page 35: Restoring The System

    4. Save the file and the settings will take effect immediately. Restoring the System This function enables saved data to be restored in the event of hard disk failure or data corruption. 1. Click the Restore Tab on the main screen. Nortel Hospitality Messaging Server 400 Maintenance Guide -35-...
  • Page 36 4. The data categories in the selected backup set will be shown. To deselect a category simply uncheck the relevant box. Note: When QIC is selected, ALL data will be selected by default for backup. No selection is allowed nor needed. Nortel Hospitality Messaging Server 400 Maintenance Guide -36-...

  • Page 37: Backup And Restore Logs

    Procedures to restore from an Image Disk are as below: 1. Remove the dongle from the USB port. 2. Ensure that the Dialogic card(s) are in the server and the lines are connected to the breakout box. 3. Place Recovery CD-1 into the CD-Rom drive.

  • Page 38: Restoring User Data And System Configuration

    Nortel Networks Hospitality Messaging Recovery CD Ver 4.02 Warning! Read Before Continuing If you choose to proceed with this automated recovery function ALL HARD DRIVE DATA WILL BE OVERWRITTEN! Please ensure that you have performed a complete data and configurations backup as per Nortel Networks documentation before proceeding with this recovery operation.
  • Page 39 Configuration Manager – DCM) 3. No card is detected at this point 4. Click System and select Auto Detect Devices 5. Dialogic will begin detecting card/s on the system Nortel Hospitality Messaging Server 400 Maintenance Guide Programs Intel Dialogic System Release 6.0 PCI...
  • Page 40 10. Restore your system from the appropriate backup set. Refer to “Restoring the System” on Page 35. 11. Lastly, install the latest PEP available for the HMS400. Refer to Chapter 6 of this document. 12. The system is now fully restored and ready to run.

  • Page 41: Chapter 4: Channel Expansion

    This chapter provides guidelines on how to install additional Dialogic Cards in the event of expanding the number of channels or ports on the HMS 400. In This Chapter: Installing the Dialogic Card Configuring Dialogic Card Testing the Channels Nortel Hospitality Messaging Server 400 Maintenance Guide -41-...
  • Page 42 April 2006 Nortel Hospitality Messaging Server 400 -42- Maintenance Guide...

  • Page 43: Installing The Dialogic Card

    The D/82JCT-U(Universal) is a full-length PCIX card. There are no settings to be configured on the card itself. CAUTION Before you begin working inside the server, please refer to “Preparing the server hardware maintenance” on page 97. 1. Shutdown the PC and disconnect power cords before installing the card, refer to “To disconnect the power and peripheral device cables”...
  • Page 44 4. Insert the board’s edge connector into the PCI slot as shown below: Note: To install more than 1 card in one server for expansion, a special cable called the OCP 5Drop CTBus Cable is needed to connect all the cards. This cable supports up to a maximum of 5 cards.
  • Page 45 1 but less than 5 boards, the last drop of the cable must be used to terminate the connection on the last card. 6. Attach the 36-position connector of the D82U Cable to the rear bracket of the D82JCTU card and 25-pair connector to the breakout box. Nortel Hospitality Messaging Server 400 Maintenance Guide -45-...

  • Page 46: Configuring Dialogic Card

    Dialogic Service has been stopped or has not been started) 4. Right click on the card you wish to configure and choose Configure Device option Nortel Hospitality Messaging Server 400 Maintenance Guide Programs Intel Dialogic System Release 6.0 PCI...
  • Page 47 April 2006 5. Click on the Misc tab and from the parameters displayed choose PBXSwitch Nortel Hospitality Messaging Server 400 -47- Maintenance Guide...
  • Page 48 6. Change the default setting (Nortel_Norstar) to Nortel_Meridian_1 and click OK. 7. Next, click on the Telephony Bus tab and then select the PCM Encoding parameter. Change the setting to ALAW (for EMEA/APAC) or ULAW (NA/CALA/Pakistan) Nortel Hospitality Messaging Server 400 Maintenance Guide -48-...
  • Page 49 April 2006 8. Click on the Green ‘Play’ button on the toolbar to start the service Nortel Hospitality Messaging Server 400 -49- Maintenance Guide...
  • Page 50 10. Once started, click Settings on the menu bar, select System/Device autostart and then Start System (This will then activate auto-startup of Dialogic service every time the PC is boot-up) Nortel Hospitality Messaging Server 400 Maintenance Guide -50-...

  • Page 51: Checking The Channels

    3. Check that the programming of the affected digital port has been done correctly or whether the corresponding digital line card is enabled 4. Shutdown the server, move the board to another PCI slot, restart server, wait for Dialogic services to load (approximately 4 to 4½ minutes), then check the display again Should all the above steps fail to resolve the problem then it is very likely that the port is damaged.

  • Page 52: Testing The Channels

    Call the channel to be tested and the phone icon will go off-hook to indicate that the channel has answered. If the prompt being played can be heard then this means that the channel is working. Nortel Hospitality Messaging Server 400 Maintenance Guide Intel Dialogic System Release 6.0 PCI...

  • Page 53: Call Transfer Test

    To test the channel’s ability to perform a call transfer, run the following utility - Windows Start button Programs Intel Dialogic System Release 6.0 PCI Demos PBXIntegration PBXIntegrationDemo. Click Options on the menu bar and select ‘Properties’ Nortel Hospitality Messaging Server 400 -53- Maintenance Guide...
  • Page 54 Then click Options again but this time select ‘Input String’. No changes need to be done on the new window as the default settings are already set correctly. Click OK to proceed Nortel Hospitality Messaging Server 400 -54- Maintenance Guide...
  • Page 55 2006 After that, click File on the menu bar and select ‘Open’. Choose Nortel Meridian 1 to select the right board. B1 and B2 are actually 2 parts of the same card. To test the first 4 channels, highlight the first...
  • Page 56 April 2006 Key in the extension after the Intro prompt. It will then play the Transfer prompt. The next screen shows the call being made as well as the extension dialed. Nortel Hospitality Messaging Server 400 -56- Maintenance Guide...
  • Page 57 Hang up and click File on the menu bar then select Close to stop the channel. Proceed to test another channel by repeating step 4 onwards or click File again and select Exit to close the application. Nortel Hospitality Messaging Server 400 -57-...
  • Page 58 April 2006 Nortel Hospitality Messaging Server 400 -58- Maintenance Guide...

  • Page 59: Chapter 5: Configuring Remote Access

    This chapter provides instruction on how to configure the modem and PCAnywhere to enable remote access. This service is important for support representative to conduct diagnostics, upload patches and other administrative functions on the HMS 400 server from a remote location. In This Chapter:...
  • Page 60 April 2006 Nortel Hospitality Messaging Server 400 -60- Maintenance Guide...

  • Page 61: Overview

    PMS and PBX PMS port. Note: The USB modem can either be the Nortel supplied NTUB30HA or a customer supplied unit. The NTUB30HA is only certified for use in North America and may not be ordered in other regions.
  • Page 62 1. Click Start Programs 2. At the pcAnywhere Manager on the left panel, click Host. 3. At the Actions panel, click Properties Nortel Hospitality Messaging Server 400 Maintenance Guide Intended use for this account Distributor support Nortel Networks Technical Support...
  • Page 63 Result: The Host Properties screen will appear. 4. Select the Connection Info tab. a. Check on the USB modem that you have installed earlier Nortel Hospitality Messaging Server 400 Maintenance Guide -63-...
  • Page 64 5. Select the Settings Tab. a. Check ‘Launch with Windows’ and ensure settings are as shown in the example below. b. Click Apply 6. Select the Callers tab. a. At the Authentication Type, select pcAnywhere. Nortel Hospitality Messaging Server 400 Maintenance Guide -64-...
  • Page 65 Click on the New Item icon as shown in the example above. Result: The Caller Properties: New Caller window appears. c. Select the Identification Tab. Nortel Hospitality Messaging Server 400 Maintenance Guide -65-...
  • Page 66 In the Confirmation field, type the new password again. d. Select the Privileges Tab. i. Check on Superuser e. Click OK. Result: The newly created caller account appears the Caller list: Nortel Hospitality Messaging Server 400 Maintenance Guide -66-...
  • Page 67 7. Repeat step 6 to create another caller account, if necessary 8. Select Security Options tab. a. Ensure settings are as shown in the following example Nortel Hospitality Messaging Server 400 Maintenance Guide -67-...

  • Page 68: Changing Pcanywhere Caller Account Password

    4. Select Callers tab. 5. Click on the caller account (for example, HMSDist) that you wish to change the password for, then click on the Properties icon as shown in the example below Nortel Hospitality Messaging Server 400 Maintenance Guide Symantec pcAnywhere...
  • Page 69 8. In the Confirm Password field, delete the old password and type the new caller password again. 9. Click OK. 10. To change password for another caller account, repeat steps 5 to 9. Nortel Hospitality Messaging Server 400 Maintenance Guide -69-...
  • Page 70 April 2006 Nortel Hospitality Messaging Server 400 -70- Maintenance Guide...

  • Page 71: Chapter 6: Installing Enhancement Packages

    This chapter provides instruction on how obtain and install patches and enhancement packages to the HMS 400. In This Chapter: About PEPs Connecting the Server to customer LAN How to acquire new PEPs Installing PEP Packages Installing the Intelligent PEP Nortel Hospitality Messaging Server 400 Maintenance Guide -71-...
  • Page 72 April 2006 Nortel Hospitality Messaging Server 400 -72- Maintenance Guide...

  • Page 73: About Peps

    About PEPs A PEP is an executable file used to release patches for the HMS400 system. The PEP file follows the naming convention as described below: HMXXYYZZAccc.exe Where:- • X, Y and Z denotes the HMS400 version number • A refers to the PEP type: G – General Release and L – Language Release •...

  • Page 74: How To Acquire New Peps

    Nortel Hospitality Messaging Server 400 Maintenance Guide How to acquire it You can order the HMS400 System Software Update CD from Nortel Networks. There is no charge for the CD. Access the Nortel Networks Enterprise Solutions PEP Library (ESPL) at one of the following URLs: The ESPL website is available at http://www.nortelnetworks.com/espl...

  • Page 75: Readme Files

    The readme files provide these instructions. When the readme files instruct you to uninstall or install PEPs, refer to the procedures in this section. If your HMS 400 system is up and running, Nortel Networks ATTENTION recommends that you perform a system backup.

  • Page 76: To Install A Pep After Downloading From The Espl Site

    4. A message box will be prompted upon running the PEP requesting for the system to be shutdown before proceeding (click Yes to continue) 5. Note: Installation of the PEP would halt if it fails to detect the HMS 400 system on the server. It does this by checking for the C:\HM directory 6.
  • Page 77 7. It will then proceed to rename the files to be replaced, move them to a new folder that it has created, called Old Files, then copy the new patches into their respective folders. When it has completed all that, click Finish to end and exit. 8. Restart the HMS400 system Nortel Hospitality Messaging Server 400 Maintenance Guide...

  • Page 78: To Uninstall A Pep

    Patch Utility is a module used to view the history of all PEPs that had been installed and uninstalled as well as language files installed in the HMS400 system. It also contains logs of all PEP transactions. The Patch History folder is automatically created upon the first PEP installation. It will not be removed even if the PEP has been uninstalled.
  • Page 79 Updated date is the PEP installation date • Status is either Installed for the latest PEP or Uninstalled for the older PEP/s 4. Double click on any of the PEP name to view its details, as shown below: Nortel Hospitality Messaging Server 400 Maintenance Guide -79-...
  • Page 80 5. Select File -> Log to view each PEP’s installation and un-installation information. 6. Information on the logs include: • Date and time of a PEP installation • Date and time of a PEP un-installation • Description of each transaction – successful or failed Nortel Hospitality Messaging Server 400 Maintenance Guide -80-...

  • Page 81: Installing The Intelligent Pep

    PEP34, then the PEP installer would automatically select the ‘Full’ package and install it. Note: For customers who do not originally have PEP27 (American English PEP), they must install it BEFORE installing PEP34. Nortel Hospitality Messaging Server 400 Maintenance Guide -81-...
  • Page 82 April 2006 Nortel Hospitality Messaging Server 400 -82- Maintenance Guide...

  • Page 83: Chapter 7: Troubleshooting Hms 400 Hardware

    Chapter 7: Troubleshooting HMS 400 Hardware This chapter provides instruction for using resources available on your HMS 400 Server to troubleshooting hardware problems. In This Chapter: Overview Interpreting rear panel LEDs Interpreting Beep Codes SCSI controller diagnostics System Event Log...
  • Page 84 April 2006 Nortel Hospitality Messaging Server 400 -84- Maintenance Guide...

  • Page 85: Overview

    • Viewing the System Event Log LED locations The following diagram shows where the LEDs are located: The server LEDs, from top to bottom and left to right, indicate the status of the following: • the network interfaces • hard drive •...

  • Page 86: Network Led States

    The hard drive LED (the first LED in the row of LEDs below the power button on the HMS 400 server’s front panel) is not used because the HMS 400 server is actually equipped with two hard drives. There are no LEDs on the hard drives.

  • Page 87: System Status Led

    Amber Tape drive LED states This section only applies if tape drive is installed on the HMS 400. The HMS 400 server is equipped with an SLR60 tape drive (optional). Three LEDs are located on the drive’s front panel. They are referred to as left, center, and right in the following table:...

  • Page 88: Cd-Rom Drive Led States

    Activity Green Blinking Blinking Note: If the LED states indicate an error, contact your Nortel Networks technical support representative CD-ROM drive LED states The CD-ROM drive’s status LED is located on the drive’s front panel. Refer to the following table when interpreting the CD-ROM drive’s status:...

  • Page 89: Interpreting Rear Panel Leds

    Interpreting rear panel LEDs Introduction This section describes LED states visible at the back of the HMS 400 server. Blue LED The blue LED in the back of the HMS 400 system is not used in HMS 400. It comes on for only a moment during a server reboot.

  • Page 90: Bootblock Error 3-Beep Codes

    Invalid BIOS Bootblock error 3-beep codes Number of POST code beeps 07-0Dh Nortel Hospitality Messaging Server 400 Maintenance Guide Keyboard may be bad Processor generated an exception interrupt Video adapter is missing or faulty. This is not a fatal error.

  • Page 91: Scsi Controller Diagnostics

    When the HMS 400 server does not boot and the system board LED is red If the right-most status LED on the front of the HMS 400 server is red this is usually due to failure of the Board Management Controller.

  • Page 92: When The Hms 400 Server Does Not Boot And Makes Audible Beeps

    If the problem continues, contact your Nortel Networks technical support representative for assistance. When the HMS 400 server does not boot and makes audible beeps If beeps are short If the beeps are short in length they are from the system board.
  • Page 93 15. Press Enter (to activate OK). 16. Press Alt+F to display the File menu. 17. Press the down arrow to choose Exit, and then press Enter. Result: The System Setup Utility window appears. Nortel Hospitality Messaging Server 400 Maintenance Guide -93-...

  • Page 94: To View The Contents Of The System Event Log File

    22. Press Ctrl+Alt+Delete to restart the server. To view the contents of the system event log file Open the system event log file on the floppy on another PC using a text editor, such as Notepad. Nortel Hospitality Messaging Server 400 Maintenance Guide -94-...

  • Page 95: Chapter 8: Replacing Basic Chassis Components

    This chapter explains how to remove, replace and install chassis components. In This Chapter: Preparing the server for hardware maintenance Removing the Side Cover Removing and Replacing the Upper Fan Holder Foam Replacing the Side Cover Replacing System Fans Nortel Hospitality Messaging Server 400 Maintenance Guide -95-...
  • Page 96 April 2006 Nortel Hospitality Messaging Server 400 -96- Maintenance Guide...

  • Page 97: Preparing The Server For Hardware Maintenance

    Place the server on its side to prevent the server from accidentally falling over. This provides greater stability. If you attempt to work with the server in its standing position, it may tip over when you remove or insert components.

  • Page 98: Denan Regulatory Compliance (For Japan Only)

    3. Label and disconnect the power cable and any other peripheral cables that may be in your way. 4. Refer to the diagram below to identify the connectors on the server’s back panel. Nortel Hospitality Messaging Server 400 Maintenance Guide...
  • Page 99 5. If desired, continue with “To remove the chassis feet” on page 99. WARNING Risk of personal injury or equipment damage Failure to follow the procedures in “Preparing for hardware maintenance,” on page 97 can result in electrical shock or equipment damage. Nortel Hospitality Messaging Server 400 Maintenance Guide -99-...

  • Page 100: To Remove The Chassis Feet

    Removing the Side Cover This section describes how to remove the server’s side cover so that you can work with interior components. The side cover is on the left side of the server when the server’s front panel is facing you.

  • Page 101: Removing And Replacing The Upper Fan Holder Foam

    2. Place your fingertips in the depression on the side cover, and then as you apply pressure, pull the cover approximately 2.5 cm (1 in.) away from the front of the server until it stops. 3. Use both hands to lift the cover away from the chassis.

  • Page 102: Installing The Fan Holder Foam

    1. Ensure that the fan cables are in the slots in the lower fan holder foam. 2. Place the bottom end of the upper fan holder foam beneath the edge of the server chassis. 3. Align the slots on the underside of the foam with the fans and add-in boards.

  • Page 103: Replacing The Side Cover

    Replacing the Side Cover After you complete your work with the server’s interior components, replace the side cover and, if you removed them, reinstall the chassis feet on the bottom of the server. To replace the side cover CAUTION Risk of equipment damage Before you replace the side cover, ensure that there are no tools or loose parts inside the server chassis.

  • Page 104: Replaceable Fan Locations

    The server contains five replaceable fans: 1. Three fans are located near the front of the server. Two fans draw air through the lower media drive bays and provide cooling to the add-in boards. The third fan provides cooling for the system’s processor.

  • Page 105: Replacing Front System Fan

    To remove a front system fan 1. Prepare the server for front system fan replacement as follows: a. Shut down the server, and then disconnect the power and peripheral device cables. b. Place the server on its side. c. Remove the side cover.
  • Page 106 The connector is keyed so that it can be attached only one way. Note: The fan closest to the top of the server connects to the connector labeled sysfan5. The fan closest to the bottom of the server connects to the connector that is labeled sysfan3.

  • Page 107: Replacing Rear System Fan

    To remove a rear system fan 1. Prepare the server for rear system fan replacement as follows: a. Shut down the server, and then disconnect the power and peripheral device cables. b. Place the server on its side. Nortel Hospitality Messaging Server 400...

  • Page 108: Replacing The Processor Fan

    3. Connect the fan’s power cable to the motherboard. Note: The fan closest to the top of the server connects to the connector labeled sysfan1. The fan closest to the bottom of the server connects to the connector that is labeled sysfan2.
  • Page 109 2. Disconnect the fan’s power cable connector from the server’s motherboard. 3. Use both hands to spread the fan’s bracket tabs apart, and then move the fan away from the posts that hold it in place. Tip: You may need to lift the bottom fan holder foam slightly to create more space.
  • Page 110 For instructions, see “To replace the upper fan holder foam” on page 101. 7. Replace the server’s side cover. 8. Reconnect all peripheral device cables and power cord. 9. Power up the server. Nortel Hospitality Messaging Server 400 Maintenance Guide -110-...

  • Page 111: Chapter 9: Replacing Media Drives

    This chapter provides instructions on how to replace or install media drives, such as tape drive, hard disk, CD-ROM and floppy drive. In This Chapter: Replacing a hard drive Installing/Replacing a Tape Drive Replacing the CD-ROM Drive Replacing the floppy disk drive Nortel Hospitality Messaging Server 400 Maintenance Guide -111-...
  • Page 112 April 2006 Nortel Hospitality Messaging Server 400 -112- Maintenance Guide...

  • Page 113: Replacing A Hard Drive

    3. Remove the faulty drive as described in “To remove a hard drive from the server” on page 114. 4. Install the new hard drive in the drive carrier as described in “To install a new hard drive in the drive carrier”...

  • Page 114: Filler Panels And Emi Shields

    EMI shields that cover the bays. When installing drives, save the panel and shield to reinstall later, in case you remove the drive and do not reinstall one in the same bay. Nortel Hospitality Messaging Server 400 Maintenance Guide...

  • Page 115: Hard Drive Installation Overview

    3. Remove and save the two screws that secure the drive’s carrier to the front of the chassis. 4. Pull the drive out slightly—about 1 cm (0.5 in.). This will create more space between the front system fans and the drives inside the server so that you can disconnect the cables.

  • Page 116: To Install A New Hard Drive In The Drive Carrier

    (Do not disconnect the fans’ power cables.) 6. Reach your fingers between the fan holder foam inside the server and the hard drives and carefully disconnect the power and signal cables for both hard drives.

  • Page 117: Installing/Replacing A Tape Drive

    Installing/Replacing a Tape Drive Introduction If tape drive is part of your purchase from Nortel, the tape drive is preinstalled at the factory. However, if it becomes faulty or if a new drive is purchased, follow the procedures in this section to replace and/or install it.

  • Page 118: Filler Panels And Emi Shields

    Note: Some settings may already be properly configured. If it is not clear from the drive manufacturer’s documentation how to set jumpers, contact your Nortel Networks technical support representative. Ensure that the hard drives are configured as follows (for instructions, refer to the original equipment manufacturer documentation): •...

  • Page 119: Tape Drive Installation Overview

    Note: The tape drive is installed in the second bay from the top. 1. Prepare the server for tape drive replacement as follows: a. Shut down the server, and then disconnect the power and peripheral device cables. b. Remove the side cover.

  • Page 120: To Install A New Or Replacement Tape Drive

    For proper cooling and airflow, neatly fold and secure the excess signal cable into the last bay (at the bottom of the server) so that the cable does not drape across the baseboard or add-in boards.

  • Page 121: Replacing The Cd-Rom Drive

    The CD-ROM drive is preinstalled at the factory. However, if it becomes faulty, follow the procedure in this section to replace it. CAUTION Risk of electrical damage Use only a CD-ROM drive that is approved by Nortel Networks. CD-ROM drive installation overview To remove the CD-ROM drive Note: The CD-ROM drive is installed in the top bay.

  • Page 122: To Install A Replacement Cd-Rom Drive

    Ensure that the first set of holes on the bracket is aligned with the screw holes closest to the front of the CD-ROM drive. 5. Slide the new CD-ROM drive into the drive bay and secure it to the front of the server with the screws you removed earlier.

  • Page 123: To Remove The Floppy Disk Drive

    Risk of electrical damage Use only a floppy disk drive that is approved by Nortel Networks. Floppy disk drive installation overview To remove the floppy disk drive Nortel Networks recommends that you use a magnetic ATTENTION screwdriver in this procedure. A nonmagnetic screwdriver can result in screws being lost between the chassis and plastic bezel.

  • Page 124: To Install A Replacement Floppy Disk Drive

    4. Remove and save the two screws that secure the floppy disk drive to the front of the chassis. 5. Slide the assembly toward the back of the server to disengage it from the tabs that secure the carrier assembly to the server.
  • Page 125 Ensure that the front of the drive fits flush in the front opening of the system. (See the “Floppy disk drive installation overview” on page 122.) 6. Secure the assembly to the server’s front panel with the screws you removed earlier. Tighten the screws firmly.
  • Page 126 April 2006 Nortel Hospitality Messaging Server 400 -126- Maintenance Guide...

  • Page 127: Chapter 10: Working With Dimms And The Cpu

    This chapter provides instruction on how to remove and replace DIMMs (or add) and the CPU on the HMS 400 server In This Chapter: Replacing or adding baseboard DIMMs Replacing the CPU Nortel Hospitality Messaging Server 400 Maintenance Guide -127-...
  • Page 128 April 2006 Nortel Hospitality Messaging Server 400 -128- Maintenance Guide...

  • Page 129: Replacing Or Adding Baseboard Dimms

    8 Gbytes of memory. DIMM sizes and compatibility Contact your Nortel Networks sales representative or customer support representative for a list of approved, Nortel Networks-qualified DIMMs for the HMS 400 server. Do not use DIMMs that have not been approved by Nortel ATTENTION Networks.

  • Page 130: To Remove Baseboard Dimms

    To remove baseboard DIMMs 1. Prepare the server for DIMM replacement as follows: a. Shut down the server, and then disconnect the power and peripheral device cables. b. Place the server on its side. c. Remove the side cover. WARNING Risk of personal injury or equipment damage Failure to follow the procedures in “Preparing the server for hardware...

  • Page 131: Replacing The Cpu

    Replacing the CPU Introduction The HMS 400 server’s motherboard provides two connectors for Xeon processor chips, but only one is populated for HMS 400. For a single-CPU configuration, the CPU must be installed on the CPU1 connector. A processor terminator board is not required.
  • Page 132 WARNING Risk of personal injury or equipment damage Failure to follow the procedures in “Preparing the server for hardware maintenance” on page 96 can result in electrical shock or equipment damage. 2. Disconnect the processor fan cable, and then remove the processor fan.
  • Page 133 5. Remove the heat sink. 6. Remove the microprocessor as shown in the following diagram: a. Lift the lever that secures the microprocessor to the motherboard. Nortel Hospitality Messaging Server 400 Maintenance Guide -133-...

  • Page 134: To Install A New Cpu

    While applying gentle downward pressure, push the lever away from you (towards the top of the server), and then lift it all the way to the left. b. Remove the microprocessor, and put it in an antistatic package. 7. Continue with “To install a new CPU” on the next section.
  • Page 135 Place the heat sink on top of the microprocessor, and then apply light pressure in a circular motion to spread the grease evenly over the entire metal square. Nortel Hospitality Messaging Server 400 Maintenance Guide -135-...
  • Page 136 4. Use both hands to install the heat sink housing assembly as shown in the following diagram (see also the description that follows): Note: Heat sink may not be the same as depicted here. Some heat sinks may have the fan mounted on the top Nortel Hospitality Messaging Server 400 Maintenance Guide -136-...
  • Page 137 6. Replace the upper fan holder foam. 7. Replace the server’s side cover. 8. Reconnect all peripheral device cables and power cord. 9. Restart the server and ensure that HMS 400 starts. Nortel Hospitality Messaging Server 400 Maintenance Guide -137-...
  • Page 138 April 2006 Nortel Hospitality Messaging Server 400 -138- Maintenance Guide...

  • Page 139: Chapter 11: Working With System Bios

    The guidelines in this chapter will provide the necessary settings, information and procedures to update the system BIOS In This Chapter: Overview BIOS Settings Updating and configuring the BIOS Recovering From Corrupted CMOS and BIOS Nortel Hospitality Messaging Server 400 Maintenance Guide -139-...
  • Page 140 April 2006 Nortel Hospitality Messaging Server 400 -140- Maintenance Guide...

  • Page 141: Overview

    The server’s BIOS defines the compatibility of the server with expansion hardware. All systems configured by Nortel Networks manufacturing are shipped with at least the minimum vintage BIOS. However, new BIOS may be issued to fix discovered bugs or to support new hardware standards and options.

  • Page 142: Advanced

    Configuration Memory Configuration Advanced Chipset Control • Boot Time Diag Screen Reset Config Data Num Lock Sleep Button Nortel Hospitality Messaging Server 400 Maintenance Guide None • Processor POST speed setting: 2 GHz (shown in grey) • Processor Hyperthreading: Enabled •...

  • Page 143: Security

    Assert NMI on SERR FRB-2 Policy POST Error Pause Boot Monitoring Boot Monitoring Policy Boot Options BIOS Device Priority Hard Drive ATAPI CDROM Nortel Hospitality Messaging Server 400 Maintenance Guide Settings Clear Clear None Disabled Enabled Settings System Info (shown in grey) •...

  • Page 144: Updating And Configuring The Bios

    BIOS recovery procedure on page 144. To update the BIOS Insert the BIOS update disk (NTRH8057) into the server’s floppy disk drive. Or if everything will be on a bootable CD, then it can be a CD that is used. 1. Restart the server.

  • Page 145: Recovering From Corrupted Cmos And Bios

    CMOS may be corrupted. To correct this, follow the procedure in “To recover from a corrupted CMOS” below. In situations where a BIOS is corrupt or a BIOS update is not successful, the HMS 400 server can start in recovery mode. To boot in recovery mode, follow the procedure in “To recover from a corrupted BIOS”.

  • Page 146: Jumper Locations And Settings

    8. When the BIOS update is finished, the server will restart automatically. 9. While the server is restarting, remove the BIOS update disk from the server’s floppy disk drive. 10. While the BIOS boot initialization screen is displayed, power down the server.

  • Page 147: Appendix A: Log File Examples

    This chapter includes examples of Atlas, DBEngine, and PMSI log files that can assist in troubleshooting the HMS 400 system. In This Chapter: Atlas log files DBengine Log Files PMSI Log Files Nortel Hospitality Messaging Server 400 Maintenance Guide -147-...
  • Page 148 April 2006 Nortel Hospitality Messaging Server 400 -148- Maintenance Guide...

  • Page 149: Atlas Log Files

    The table below gives a brief description of each of the Atlas log files: Log File Data Within Atlasdd.log CPI of each call System/Atlas restart time Nortel Hospitality Messaging Server 400 Maintenance Guide Example 06:26:58 Loading Format NNNNN_XXXX 06:26:58 Loading Value 10424_10524 06:26:58 Loading Format NNNNN_XXXXX 06:26:58 Loading Value 10424_10524...
  • Page 150 AWU set time and call status AtlasMedusa AWU call command Room Status calls and details Nortel Hospitality Messaging Server 400 Maintenance Guide Example 05:30:01 ERROR : Line 3 CPI = 16278 05:30:12 ERROR : AutoWakeup : Room 16278 Answer 05:30:12 ERROR : Line 3 Setting status to 1...

  • Page 151: Dbengine Log Files

    Forwarded No Answer from 16271 Maid Status posting TUI access (6300) This is used to check the CPI sent from the PBX to HMS400 Search Keyword: Room/Extension number Atlas called 18310 at 05:00. Guest answered the call and set a snooze.
  • Page 152 Data Within Dbengine Check In/Out/Guest Info Update/Room Move Voice and Text Messages Personal Greeting Recorded Nortel Hospitality Messaging Server 400 Maintenance Guide Example 08/24/2004 12:36:27 AM R>PMSI,1,12303,HABERMAN MR M 08/24/2004 4:55:33 PM R>PMSI,2,18223 08/24/2004 11:36:27 AM R>PMSI,4,12108,McLelland Step 08/21/2004 12:46:18 AM R>PMSI,3,16116,10424 08/24/2004 10:21:46 AM R>PMSI,5,18241...
  • Page 153 Password Changed Message Tagged Message Undeleted MWL On/Off for Admin Extensions Room Status Posting Minibar Posting Nortel Hospitality Messaging Server 400 Maintenance Guide Example 09/15/2004 15:15:34 T>7,2010,2222< to PMSI 09/15/2004 15:15:34 R>ATLAS,17,4,2222 09/15/2004 15:40:34 T>7,2010,2010< to PMSI 09/15/2004 15:40:34 R>OFFICE,17,4,2010 09/15/2004 15:59:40 R>ATLAS,28,2031...
  • Page 154 The table below gives a brief description of each of the PMSI log file: Log File Data Within FOS.txt Check In/Out/Guest Info Update Nortel Hospitality Messaging Server 400 Maintenance Guide Example 09/15/2004 15:20:27 R>AWU,9,2031,15:21 09/15/2004 15:33:05 R>ATLAS,9,2031,15:38 09/15/2004 15:21:00 T>ATLAS >2,2031,1<...
  • Page 155 Copy Mailbox Command – Messages Only Copy Mailbox Command – Guest Name/PIN/Messages Nortel Hospitality Messaging Server 400 Maintenance Guide Example 09/03/2004 11:32:41 AM S> ST 13217 CL MI 0 ) 09/03/2004 11:32:42 AM R>Ack 08/23/2004 3:41:45 PM S> ST 16336 PR MI 0 # 08/23/2004 3:41:45 PM R>Ack...
  • Page 156 Update VM.txt Room Status Message Waiting Check In/Out/Guest Info Update PBX.txt Message Waiting Nortel Hospitality Messaging Server 400 Maintenance Guide Example 09/25/2004 1:13:14 PM Check-In Room 544 Extn=7544 Name=SLIND Lng= Group= 09/25/2004 1:13:14 PM VMail1 S> 1,PMSI,DBEngine,1,544 ,SLIND 09/25/2004 1:13:14 PM S>CI pFOS...

  • Page 158: Maintenance Guide

    The process of transmitting data and call messaging between the HMS 400 server and the switch or system is proprietary to Nortel. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel prior to such use. Violations of the...

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