Voice Engine (Atlas) Session Trace; Visual Layout; Menu Icon - Nortel HMS400 Maintenance Manual

Voice Engine (Atlas) Session Trace

Atlas is the heart of the HMS400 system. It is the only module that interfaces to the PBX via the
digital lines. All channel activities are displayed on its debug screen. This allows for a call to be
traced from the moment it was answered to everything that transpired (including all user inputs)
before it was terminated. Consequently, it could also verify whether calls were made from the HMS
400 or originated elsewhere.
All traces are also transcribed daily into individual channel log files (e.g. Atlas1C23.log, which is the
st
log for the 1 channel on the 23
one log per day. Besides these, there are also other Atlas related logs such as, Atlas23.log,
AtlasMedusa23.log, AtlasCPI23.log, and AtlasAWU23.log (all these are for the 23
Note: See Appendix A on Page 150 for examples of the various Atlas log files.
Accessing the Voice Engine:
1. To access this function, click on the Voice Engine icon
the Windows 2000 system tray.
Note: For procedures on starting VoiceCop please refer to Page 16 of the "NN42350-600
HMS 400 Administration Guide, System Startup".

Visual Layout

Menu Icon

Menu
View Channel State
Nortel Hospitality Messaging Server 400
Maintenance Guide
rd
of that month) to ease in troubleshooting. Each channel will have
Icon Function Summary
•
To view each channel's state at any one time
rd
of that month).
on the VoiceCop main screen or on
April
2006
-17-