Troubleshooting - NETGEAR PS104 Installation Manual

Complete the Setup Process (Windows 95/98 and NT)
1. Select "Yes" when asked to print a test page, and click on "Finish."
2. Click on "End" in the "Add Port" screen to complete the setup process.
You are now ready to use the printer attached to your print server.

Troubleshooting

Problem
When using the
FirstGear Setup
Program to browse
the network from the
network
administrator's PC,
the print server
cannot be seen.
The print server is
not listed when you
run the FirstGear For
Print Server Setup
program.
You do not know
what network
protocols are
installed on your PC.
When printing using
some software
applications (for
example,
PowerPoint),
it takes an extremely
long time and the
printout is incorrect.
Model PS104/PS105/PS110 Print Server Installation Guide
Solution
Because either a hardware or software problem could prevent
you from seeing the print server from the managing station, make
sure that:
• There is a proper link established between the print server and
the hub or workstation. If the LINK LED is on, the link is good.
• You use proper cables. With 10BASE-T connections, you can
use Category 3, 4, or 5 cables. With 100BASE-TX
connections, you can use only Category 5 cables. With
10BASE-2 connections through the BNC port on the Model
PS105, make sure the cable meets the specifications as
outlined in Installation and Reference for the Model PS104/
PS105/PS110 Print Server on the PS100 Series Print Server
Resource CD.
• The NetBEUI protocol is installed in the PC. By default, the
FirstGear Setup Program uses the NetBEUI protocol to search
for print servers connected on the same network as the
network administrator's PC. Click on the "Protocol" button on
the main screen to make sure that NetBEUI is selected.
• Check the connections to the print server, and ensure that it is
ON.
• If your LAN has TCP/IP ONLY, and does not have a DHCP
server, the print server will not be listed. You must use the
IPSetup program to assign an IP address to the print server.
• The IPSetup program is installed with the ADMIN installation.
To check or change your network protocols
• Navigate to the Network Properties screen by choosing
Start>Settings>Control Panel>Network. The "Configuration"
tab of the Network Properties screen will appear.
• Protocols that are installed are listed.
• To add a protocol, select Add>Protocol>Microsoft and then
select the chosen protocol.
• For TCP/IP, the Properties button allows you to set the IP
address of your PC.
The printer is configured to start printing after the first page is
spooled. To change this setting:
• Double-click on "My Computer," double-click on "Control
Panel," double-click on "Printers," and click on your printer.
With your printer highlighted, click the right mouse button and
click on "Properties." Click on the "Details" tab and then click
on "Spool Settings." When the "Details" window opens, choose
"Start printing after last page is spooled" and click on "OK."
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