Print Server; Troubleshooting Tips; Technical Support - NETGEAR PS121v2 Installation Manual

Now, Set Up Additional PCs
1. I NETGEAR CD
NSERT THE ON AN ADDITIONAL
If the wizard screen does not appear, double click autorun.exe on the CD.
2. Use the Smart Wizard to set up the PC.
a. Click PC Setup.
The installation program will attempt to detect the print server.
b. Follow the on-screen instructions, and click Next when you are ready to proceed.
c. Follow the step-by-step instructions to complete setting up the PC to use the
printer you just set up on the print server.
d. Verify connectivity to the printer.
Using the MFP Function of the

Print Server

PC.
Before performing an operation that requires manual intervention, such as
scanning, copying, or faxing, open the
and click the Reserve button. Then scan/copy/fax from your application as you would to a
directly connected printer. When you have finished, click the Release button to make the
printer available to other PCs in your network.

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.
• The ACT activity LED is not lit on the print server
It takes a few seconds for the status light to be lit. Check the power connection
to the USB print server. Wait a minute and check the status light on the print
server.
• The printer is printing "garbage" characters
If the printer does not match the printer driver in the operating system, then
run the Windows Add Printer Wizard.
• A Windows error message appears when printing
Consult Windows help.
• The print server is not found
See if you can access it from other computers on your network. If so,
troubleshoot your computer or network connectivity.
If you are running a software firewall, disable it. This includes the Windows
XP firewall — which may have been turned on during Windows upgrade or
installation without you being aware of it.
• Nothing is printing
– Try printing from another computer. If this is successful, then there is a
problem with your computer configuration, not the print server. Consult
the computer and operating system documentation.
June 2006
SmartWizard icon, , from the System tray
– If the printer does not match the printer driver in the operating system,
then run the Windows Add Printer Wizard.
– For Windows 98 SE and Windows ME users, disable the printer's
bidirectional feature, if it is turned on.
– For Windows 2000 and Windows XP users, enable the printer
bidirectional feature if it is not turned on.
– If printer manager software is installed on Windows 98SE or ME,
uninstall it.
– Consult the troubleshooting section of the Reference Manual on the
Resource CD.
• The router is using a DHCP server, and the Print Server gets an IP
Address conflict
This problem can happen because the PS121v2 is set to a static IP Address in
the range used by the DHCP server. Make sure you reserve the PS121v2 IP
address in your router. If you are using a NETGEAR router, refer to the
reference manual on the Resource CD for instructions.

Technical Support

Thank you for selecting NETGEAR products.
After completing the Smart Wizard configuration assistant, locate the serial number on the
bottom label of your product and use it to register your product at
http://www.NETGEAR.com/register.
Registration on the web site or over the phone is required before you can use our
telephone support service. The phone numbers for worldwide regional customer support
centers are on the Warranty and Support Information card that came with your product.
Go to http://kbserver.netgear.com for product updates and web support.
© 2006 by NETGEAR, Inc. All rights reserved. NETGEAR is a registered trademark of NETGEAR, Inc. in the
United States and/or other countries. Other brand and product names are trademarks or registered trademarks of
their respective holders. Information is subject to change without notice.