Troubleshooting - NETGEAR PS 104 Quick Installation Manual

Troubleshooting

Problem
When using the
FirstGear
Administration Program
to browse the network
from the network
administrator's PC, the
print server cannot be
seen.
The print server cannot
be browsed through the
Network Neighborhood
on the Windows
desktop of the
networked PCs (not the
network administrators
PC).
When printing using
some software
applications (for
example, PowerPoint),
it takes an extremely
long time and the
printout is incorrect.
Model PS104 and Model PS110 Print Server Quick Installation Guide
Solution
Because either a hardware or software problem could prevent
you from seeing the print server from the managing station,
make sure that:
• There is a proper link established between the print server
and the hub or workstation. If the LINK LED is on, the link is
good.
• You use proper cables. With 10BASE-T connections,
Category 3, 4, or 5 cables can be used. With 100BASE-TX
connections, only Category 5 cables can be used.
• The NetBEUI protocol is installed in the network
administrator's PC. By default, the FirstGear Administration
Program uses the NetBEUI protocol to search for print
servers connected on the same network as the network
administrators PC. Click on the "Protocol" button on the
main screen to make sure that NetBEUI is selected.
The print server supports Microsoft networking under the
NetBEUI protocol.
Make sure that:
• The NetBEUI protocol is installed in the networked PC.
• The print server has been assigned a workgroup name (by
using the NETGEAR Administration Program on the
network administrators PC).
• You have set up the browsing PC (as outlined in the Note on
page 3) as a browse master.
To make sure that the correct protocol and a workgroup name
are assigned:
• Double-click on "My Computer," double-click on "Control
Panel," and then double-click on "Network" to display the
protocol installed. To install a protocol, refer to your Windows
documentation.
• Execute the FirstGear Administration Program on the
network administrator's PC to provide the print server with a
workgroup name as described in "Configure Your Print
Server." Make sure that the print server and PCs are in the
same workgroup.
The printer is configured to start printing after the first page is
spooled. To change this setting:
• Double-click on "My Computer," double-click on "Control
Panel," double-click on "Printers," and click on your printer.
With your printer highlighted, click the right mouse button
and click on "Properties." Click on the "Details" tab and then
click on "Spool Settings." When the "Details" window opens,
choose "Start printing after last page is spooled" and click
on "OK."