Troubleshooting - TensCare sports TENS 2 Instructions For Use Manual

21.

TROUBLESHOOTING

If your Sports TENS 2 is not working properly, please check the following:
Problem
No display
Low battery
display
No sensation
Output will not
increase above
zero
Sudden change
in sensation
If the above review has failed to resolve your problem, or to report unexpected operation or events, call
TensCare or your local supplier or distributor (address on back cover) for advice.
Contact TensCare customer service on +44 (0) 1372 723 434. Our staff are trained to assist you with
most issues you may have experienced, without the need to send your product in for service.
Possible causes
Flat battery
Damaged charging cradle or
battery
Low batteries.
Intensity is not strong enough.
Open circuit cut-out operating.
Lead not connected to body or
faulty/damaged.
(Lead wires can break at the bend where they leave the machine giving no, or
intermittent, output).
If you disconnect and re-connect
a few minutes later, the signal will
feel quite a lot stronger.
Solution
Charge battery. See section 15.1.
Contact supplier.
Charge battery.
Increase strength.
Most users will feel something at a setting
below 20 mA.
Ensure machine is attached to your body
correctly.
Try using the second lead wire.
Purchase replacement if necessary.
Always return strength to zero after
disconnecting the leads or electrode pads.
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