Troubleshooting - TensCare Perfect EMS Instructions For Use Manual

18. TROUBLESHOOTING

If your perfect EMS is not working properly, please check the following:
Problem Possible causes
No display Flat batteries.
Batteries inserted
incorrectly.
Damaged springs in
battery compartment.
Low battery Low batteries.
display
No sensation Intensity is not strong
enough.
Output will Open circuit cut-out
not increase operating.
above zero
Lead not connected to
body or faulty/damaged.
(Lead wires can break at the bend where they leave the machine giving
no, or intermittent, output).
Sudden If you disconnect and re-
change in connect a few minutes
sensation later, the signal will feel
quite a lot stronger.
If the above review has failed to resolve your problem, or to report unexpected
operation or events, call TensCare or your local supplier or distributor (address on
back cover) for advice.
Contact TensCare customer service on +44 (0) 1372 723 434. Our staff are trained to
assist you with most issues you may have experienced, without the need to send your
product in for service.
Solution
Replace batteries.
Remove plastic wrap.
Check + / - .
Contact supplier.
Replace batteries.
Increase strength.
Most users will feel something at a setting
below 20 mA.
Ensure machine is attached to your body
correctly.
Try using the second lead wire.
Purchase replacement if necessary.
Always return strength to zero after
disconnecting the leads or electrode pads.
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