Warranty - TensCare sports TENS 2 Instructions For Use Manual

X-STPA5V Power
interchangeable plug
X-CR-SP Charger cradle
20.

WARRANTY

This warranty refers to the unit only. It does not
cover, electrode pads, battery, or the lead
wires.
PRODUCT WARRANTY INFORMATION
This product is warranted to be free from
manufacturing defects for 2 years from date of
purchase.
This warranty is void if the product is modified
or altered, is subject to misuse or abuse;
damaged in transit; lack of responsible care; is
dropped; if incorrect battery has been fitted; if
the unit has been immersed in water; if damage
occurs by reason of failure to follow the written
instruction booklet enclosed; or if product
repairs are carried out without authority from
TensCare Ltd.
We will repair, or at our option replace free of
charge, any parts necessary to correct material
or workmanship, or replace the entire unit and
return to you during the period of the warranty.
Otherwise, we will quote for any repair which
will be carried out on acceptance of our
quotation. The benefits conferred by this
warranty are in addition to all other rights and
remedies in respect of the product, which the
consumer has under the Consumer Protection
Act 1987.
Our goods come with guarantees that cannot
be excluded under the UK consumer Law. You
are entitled to have the goods repaired or
Adaptor with
36
replaced if the goods fail to be of acceptable
quality.
Before you send your unit for service
Before sending in your unit for service, please
take a few minutes to do the following:
Read your manual and make sure you follow all
the instructions.
Returning your unit for service
Should repair be needed within the warranty
period, enclose the tear off section of the
warranty card (see page 39) and your proof of
purchase receipt. Please ensure all relevant
details are completed before sending your unit
in for service. Please ensure your contact
details are still current and include a brief
description of the problem you are experiencing
together with your purchase receipt.
For hygiene reasons, please do not include
used electrode pads. Send only the unit and
lead wires.
Please return the unit and warranty card
(see page 39) at your cost to:
TensCare Ltd
PainAway House,
9 Blenheim Road,
Longmead Business Park,
Epsom, Surrey
KT19 9BE, UK
Should you require any further information
please do not hesitate to contact us by calling
our number:
+44 (0) 1372 723 434.