Troubleshooting - TensCare Elise Instructions For Use Manual

19. TROUBLESHOOTING

If your Elise is not working properly, please check the following:
Problem Possible causes
No display Flat battery
Damaged charging cradle or
battery
Low battery Low battery.
display
No sensation The Elise has a safety feature which will not allow the intensity to pass 20.0
and LEADS mA if the machine detects a connection error. If a connection error is detected
alarm showing the intensity will return to 00.0 mA and the screen will flash LEADS. This safety
feature will prevent the machine from giving any uncomfortable stimulation
should the contact break between the machine and your skin. This will also
prevent anyone from increasing the intensity to a high level without firm contact
between the machine and the skin.
A connection error can occur if:
1. A break has developed
within one of the two lead
wires.
If you have tried the test
above
sensation when the probe is
in your hand, then it may be
that:
2. The skin is dry, meaning
poor conductivity between
the metal plates on the probe
and your skin.
Solution
Charge battery. See section 12.1.
Contact supplier.
Charge battery.
If this happens, you can try to test the unit by
holding the probe in your hand:
i) Dampen your hand with water and a little table
salt. Squeeze the probe firmly and make sure
your skin is covering the metal parts of the
probe and carefully increase strength until you
can feel something. Most people will start to
feel the stimulation in their hand at around
25.0 mA.
ii) If the LEADS alarm shows and the unit will not
allow you to pass 20.0 mA. The lead wires
need to be replaced.
If this happens, you can try the below solutions:
and DO have
i) Using a water–based lubricant such as
ii) Crossing your legs and squeezing to
26
TensCare Go Gel (see K-GO), which will
improve conduction.
increase pressure on the probe, which
should improve the connection. If this
enables you to use the unit, you should find
that in a few weeks of stimulation the contact
improves. If it does not, this unit may not be
suitable for you. You may need to contact
your healthcare professional to discuss
other suitable options.