Multitech TalkAnytime TA2410 User Manual page 4

Contents
Unpacking the TA-2410/3010 TalkAnytime Unit...............................................................................................................50
R M I
ACK OUNTING NSTRUCTIONS FOR
Safety Recommendations for Rack Installations ................................................................................................................51
19-Inch Rack Enclosure Mounting Procedure...................................................................................................................52
C P
ABLING ROCEDURE FOR
CHAPTER 4: SOFTWARE INSTALLATION ....................................................................................................................56
I .......................................................................................................................................................................57
NTRODUCTION
L M VOIP S
OADING ULTI
U -I T
N NSTALLING THE ALK
CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................65
C T
ONFIGURING THE ALK
L C
OCAL ONFIGURATION
Pre-Requisites....................................................................................................................................................................67
IP Parameters..................................................................................................................................................................................... 67
T1 Telephony Parameters (for TA2410)............................................................................................................................................ 68
E1 Telephony Parameters (for TA3010)............................................................................................................................................ 69
SMTP Parameters (for email call log reporting)................................................................................................................................ 69
Config Info CheckList ....................................................................................................................................................................... 70
Local Configuration Procedure (Summary) ......................................................................................................................71
Local Configuration Procedure (Detailed)........................................................................................................................72
CHAPTER 6: PHONEBOOK AND URL CONFIGURATION........................................................................................123
I .....................................................................................................................................................................124
NTRODUCTION
I P .........................................................................................................................................................124
NBOUND HONEBOOK
T A URL C
ALK NYTIME ONFIGURATION
T A S
ALK NYTIME YSTEM
Introduction .....................................................................................................................................................................128
Calls into a Phone Pool ...................................................................................................................................................129
Technical Configuration for Phone Pool Call .................................................................................................................130
Calls to Specific Extensions Through an IVR ..................................................................................................................131
Technical Configuration for Specific Extension Calls via IVR........................................................................................132
Inbound Phonebook List for Example System..................................................................................................................133
U ' P
SER S ERSPECTIVE OF
H W S M B
OW EB ITE UST
Graphic File for Mouse-Over Targeting. ........................................................................................................................139
Qualifications Query Window..........................................................................................................................................140
Help Documents for End-Users .......................................................................................................................................142
CHAPTER 7: OPERATION AND MAINTENANCE .......................................................................................................144
O M
PERATION AND AINTENANCE
System Information screen...............................................................................................................................................145
Statistics Screens .............................................................................................................................................................148
About Call Progress.........................................................................................................................................................148
About Logs .......................................................................................................................................................................151
About IP Statistics............................................................................................................................................................154
About Link Management..................................................................................................................................................157
About T1/E1 Statistics......................................................................................................................................................159
T A P
ALK NYTIME ROGRAM
Configuration Option.......................................................................................................................................................168
Configuration Port Setup.................................................................................................................................................168
Date and Time Setup........................................................................................................................................................169
Obtaining Updated Firmware..........................................................................................................................................169
Implementing a Software Upgrade ..................................................................................................................................173
Identifying Current Firmware Version ............................................................................................................................................ 173
Downloading Firmware................................................................................................................................................................... 174
Downloading Factory Defaults........................................................................................................................................................ 176
Downloading CAS Protocol ............................................................................................................................................................ 178
Setting and Downloading User Defaults .........................................................................................................................180
TA2410 & TA3010 ....................................................................................................51
TA-2410/3010 .............................................................................................................................53
PC...................................................................................................................57
OFTWARE ONTO THE
A C
NYTIME ONFIGURATION
A .........................................................................................................................................66
NYTIME
.........................................................................................................................................................67
.................................................................................................................................127
E .....................................................................................................................................128
XAMPLES
T A ..............................................................................................................................134
ALK NYTIME
C ...............................................................................................................................139
E ONFIGURED
..........................................................................................................................................145
M I ...............................................................................................................................166
ENU TEMS
S ........................................................................................62
OFTWARE
4
TalkAnytime User Guide