Technical Support Contacts - Multitech MT5634MU User Manual

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Table Of Contents

Table of Contents

Repair Procedures for International Customers (Outside U.S.A. and Canada)

(Outside U.S.A. and Canada)

Your original point-of-purchase Reseller may offer the quickest and most economical repair option

for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about

the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales

office directory is available at www.multitech.com/PARTNERS/Channels/offices/

In the event that factory service is required, products may be shipped, freight prepaid to our

Mounds View, Minnesota factory. Recommended international shipment methods are via Federal

Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other

method will be refused. Please include, inside the shipping box, a description of the problem, a

return shipping address (must have street address, not P.O. Box), and your telephone number. If

the product is out of warranty, a payment in advance is required. Acceptable means of payment

include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank. Repaired units

shall be shipped freight collect, unless otherarrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that

the product is defective, etc., to our Technical Support department nearest you or email

support@multitech.com. When calling the U.S., please direct your questions regarding repair

expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-

5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation,

physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information

about the repair of Multi-Tech product(s).

Please direct your questions regarding technical matters, product configuration, verification that

the product is defective, etc., to our International Technical Support department at +(763)717-5863.

When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping,

billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email

mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation,

physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product online at the

following URL:

http://www.multitech.com/register