Mercedes-Benz S-Class Saloon W223 2021 Owner's Manual page 341

Select Call.
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After your agreement, or if the Mercedes
R
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
( page 336).
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The Mercedes-Benz Customer Centre
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takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
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Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
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In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
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If you answer the prompt for support from the
Mercedes-Benz Customer Centre with
later, the message will be hidden and appear
again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
▌Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you after a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
To arrange a service appointment: select Call.
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After your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
Call
service outlet.
P223 0288 02
MBUX multimedia system 339
This will contact you to confirm the appoint-
ment and if necessary consult about the
details.
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If you select Call later after the service mes-
sage appears, the message is hidden and
reappears at a later time.
▌Giving consent to data transfer during a
Mercedes me call
Requirements:
There is an active Mercedes me call via the
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multimedia system or the me button in the
overhead control panel (
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The prompt to confirm data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices are not activated on Mercedes me, the
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request? message is shown.
Select Yes.
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Relevant identification data is transmitted
automatically.
page 337).
Do