Mercedes-Benz S-Class Saloon W223 2021 Owner's Manual page 340

338 MBUX multimedia system
Making an emergency call
To open the cover of SOS button 2, press it
#
briefly.
Press and hold SOS button 3
#
second.
If a Mercedes me call is active, an emergency call
can still be triggered. This has priority over all
other active calls.
▌Information about the Mercedes me call using
the me button
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead
control panel or the multimedia system
( page 337).
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Using the voice dialogue system you access the
desired service:
Accident and Breakdown Management
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Mercedes-Benz Customer Centre for general
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information about the vehicle
You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest Mercedes-Benz service centre
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Other products and services from Mercedes-
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Benz
for at least one
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
▌Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements:
Access to a GSM network is available.
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The contract partner's GSM network coverage
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is available in the respective region.
The ignition must be switched on so that vehi-
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cle data can be transferred automatically.
Multimedia system:
©
4
Call Mercedes me
#
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the central display.
page 340).
/
Phone ©
5 5
connect.
P223 0288 02
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
▌Calling the Mercedes-Benz Customer Centre
after automatic accident or breakdown detection
Requirements:
The vehicle has detected an accident or break-
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down situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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%
This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre.