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Resetting the height adjustable desk calibrates and syncs the legs. Avoid the unnecessary delay of waiting for a
replacement control box or other parts.
Reset your desk if:
• Issues with the desk's operation are encountered
• The desk has been unplugged or power has been lost
Quick Desk Reset Procedure
1. Remove all items under the desk. The desk will travel to its lowest height.
2. Press the down button once.
3. Hold the down button until the desk stops at its lowest position.
Note:
If your desk doesn't start to move after pressing the down button, try again by pressing the down button for 15
seconds then pressing it again until the desk reaches its lowest height.
4. Hold the down button again for
ready to reset. Paddle Keypads will display "RESET."
5. Hold the down button again until the desk lowers slightly, rises, and stops. If the desk didn't move, try this step again.
6. Try operating the desk. If the desk is working properly, you're done!
7. If the problem persists, proceed with the following steps.
8. Unplug the power cord from the electrical outlet.
9. Hold the down button for 10 seconds to discharge any stored power in the control box.
10. Plug the desk back in and perform the Quick Desk Reset steps a second time.
11. Try operating the desk again. If the desk is working properly, you're done! The sit/stand desk reset is complete.
E01, E02, E03, E04, E05, EO6 Desk Error Codes - Firmware or Connectivity Issue
1.
Check that all cables are securely connected to the control box and that the desk has power.
Plug something else into the same outlet that the desk is using to confirm it has power. If the outlet doesn't have
power, you may need to reset a tripped circuit breaker at the electrical panel.
2.
Check for obstructions that are interfering with the desk's motion.
Confirm there is nothing obstructing the desk's motion. Move anything too close above, below, or beside it.
3.
Does the desk move slightly and then reverse direction?
Reverse motion is an important feature of the anti-collision safety system, which is sensitive by design. Complete the
following steps to troubleshoot this system:
• Ensure the control box is attached firmly to either the desk frame or desktop. If it is not secured or is dangling by a
cord, the anti-collision system can be falsely triggered and the desk won't move properly.
• Move any objects that are contacting the desk during its up/down movement.
• Check for tight cords pulling on the desk. Raise the desk while watching all cords. If a cord tightens, it's likely
triggering the anti-collision system.
• Adjust the anti-collision sensitivity.
4.
Check that all cables are installed properly and inserted firmly.
Ensure all cables are properly attached to the correct control box port and press connections firmly.
14
Troubleshooting
30 seconds
or until the display changes. Keypads with a display will show "ASr" when
Thorough Desk Reset Instructions
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