Faxing Problems - Lexmark CX622 User Manual

Troubleshooting

Faxing problems

Caller ID is not shown
Note: These instructions apply only to printers that support analog fax. For more information, see
the printer to fax" on page
Action
Enable caller ID.
From the control panel, navigate to:
Settings > Fax > Fax Setup > Fax Receive Settings > Admin
Controls > Enable Caller ID
For non-touch-screen printer models, press
through the settings.
Does the caller ID appear?
Cannot send or receive faxes using analog fax
Action
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
Step 2
Make sure that the cable connections for the following equipment
are secure:
•
Telephone
•
Handset
•
Answering machine
Can you send or receive a fax?
Step 3
Check for a dial tone.
•
Call the fax number to check if it is working properly.
•
If you are using the On Hook Dial feature, then turn up the
volume to check if you hear a dial tone.
Can you hear a dial tone?
61.
Yes
The problem is
solved.
to navigate
Yes
The problem is
solved.
The problem is
solved.
Go to step 5.
250
"Setting up
No
Contact customer
support.
No
Go to step 2.
Go to step 3.
Go to step 4.