E-Mailing Problems; Faxing Problems - Lexmark MX822adxe User Manual

Troubleshooting

E-mailing problems

Cannot send e‑mails
Action
Step 1
Make sure that the e‑mail SMTP settings are configured correctly.
For more information, see
on page 55.
Can you send an e‑mail?
Step 2
Make sure that you are using the correct password. Depending on
your e‑mail service provider, use your account password, app
password, or authentication password. For more information, see
"Configuring the e‑mail SMTP settings" on page
Can you send an e‑mail?
Step 3
Make sure that the printer is connected to a network and that the
network is connected to the Internet.
Can you send an e‑mail?

Faxing problems

Caller ID is not shown
Note: These instructions apply only to printers that support analog fax. For more information, see
the printer to fax" on page
Action
Enable caller ID.
From the home screen, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls > Enable Caller ID.
Does the caller ID appear?
"Configuring the e‑mail SMTP settings"
64.
Yes
The problem is
solved.
The problem is
solved.
55.
The problem is
solved.
Yes
The problem is
solved.
280
No
Go to step 2.
Go to step 3.
Contact customer
support.
"Setting up
No
Contact customer
support.