Lexmark CX522 User Manual
Hide thumbs Also See for CX522:
Table of Contents

Advertisement

CX421, CX522, CX622, CX625,
MC2325, MC2425, MC2535,
MC2640, XC2235, XC4240 MFPs
User's Guide
February 2021
www.lexmark.com
Machine type:
7529
Models:
081, 230, 238, 436, 486, 496, 636, 638, 686, 698, 836, 838, 898

Advertisement

Table of Contents

Troubleshooting

loading

Summary of Contents for Lexmark CX522

  • Page 1 CX421, CX522, CX622, CX625, MC2325, MC2425, MC2535, MC2640, XC2235, XC4240 MFPs User's Guide February 2021 www.lexmark.com Machine type: 7529 Models: 081, 230, 238, 436, 486, 496, 636, 638, 686, 698, 836, 838, 898...
  • Page 2: Table Of Contents

    Finding the printer serial number........................15 Using the control panel................17 Lexmark CX421, MC2325, and MC2425 MFPs..................17 Lexmark CX522, CX622, MC2535, MC2640, and XC2235 MFPs........... 18 Lexmark CX625 and XC4240 MFPs......................19 Understanding the status of the power button and indicator light............19 Setting up and using the home screen applications......21...
  • Page 3 Contents Adding groups................................28 Editing contacts or groups ............................28 Deleting contacts or groups ............................. 28 Setting up and using the accessibility features........29 Enabling Magnification mode........................29 Activating Voice Guidance..........................29 Adjusting the Voice Guidance speech rate....................29 Navigating the screen using gestures......................29 Using the keyboard on the display.......................30 Enabling spoken passwords or personal identification numbers............
  • Page 4 Contents Making a copy..............................48 Copying photos..............................48 Copying on letterhead............................. 49 Copying on both sides of the paper......................49 Reducing or enlarging copies........................49 Collating copies..............................49 Placing separator sheets between copies....................50 Copying multiple pages onto a single sheet..................... 50 Creating a copy shortcut..........................50 E-mailing.......................
  • Page 5 Contents Understanding the printer menus............79 Menu map................................79 Device.................................. 80 Print..................................95 Paper................................... 104 Copy..................................106 Fax..................................110 E-mail...................................123 FTP..................................130 USB Drive................................135 Network/Ports..............................140 Security................................153 Reports................................160 Help..................................162 Troubleshooting............................... 162 Printing the Menu Settings Page......................... 162 Securing the printer..................163 Locating the security slot..........................163 Erasing printer memory..........................
  • Page 6 Contents Recycling................................195 Clearing jams.....................196 Avoiding jams..............................196 Identifying jam locations..........................197 Paper jam in trays............................198 Paper jam in door A............................198 Paper jam in door C............................204 Paper jam in the standard bin........................204 Paper jam in the multipurpose feeder.......................208 Paper jam in the manual feeder........................209 Troubleshooting..................
  • Page 7: Safety Information

    CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 8 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters.
  • Page 9 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 10: Learning About The Printer

    Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, firmware, or utility that you need.
  • Page 11: Selecting A Location For The Printer

    Learning about the printer What are you looking for? Find it here • Go to http://support.lexmark.com. Documentation • Note: Select your country or region, and then Live chat support select your product to view the appropriate • E‑mail support support site.
  • Page 12: Printer Configurations

    CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
  • Page 13 Learning about the printer Automatic document feeder (ADF) ADF tray Standard bin ADF bin Standard 250‑sheet tray Optional 650‑sheet duo tray Note: This tray is available only in some printer models. Optional 550‑sheet tray Note: This tray is available only in some printer models. Manual feeder Control panel Note: The appearance may vary depending on your printer model.
  • Page 14: Attaching Cables

    Learning about the printer Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 15: Finding The Printer Serial Number

    Learning about the printer Use the USB port Attach a keyboard or any compatible option. Note: Available only in some printer models. USB printer port Connect the printer to a computer. Ethernet port Connect the printer to a network. Finding the printer serial number Open door A.
  • Page 16 Learning about the printer Locate the serial number at the left side of the printer.
  • Page 17: Using The Control Panel

    Using the control panel Using the control panel Lexmark CX421, MC2325, and MC2425 MFPs Use the Display View printing options, printer status, and error messages. Select button • Select a menu option. • Save the changes in a setting. Arrow buttons •...
  • Page 18: Lexmark Cx522, Cx622, Mc2535, Mc2640, And Xc2235 Mfps

    Using the control panel Lexmark CX522, CX622, MC2535, MC2640, and XC2235 MFPs Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input field.
  • Page 19: Lexmark Cx625 And Xc4240 Mfps

    Using the control panel Lexmark CX625 and XC4240 MFPs Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer.
  • Page 20 Using the control panel Indicator light Printer status The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode.
  • Page 21: Setting Up And Using The Home Screen Applications

    Setting up and using the home screen applications Setting up and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
  • Page 22: Customizing The Home Screen

    Select the icons that you want to appear on the home screen. Apply the changes. Supported applications Application Printer models Scan Center CX522, CX622, CX625, MC2535, MC2640, XC2235, XC4240 Shortcut Center CX522, CX622, CX625, MC2535, MC2640, XC2235, XC4240 Card Copy CX522, CX622, CX625, MC2535, MC2640, XC2235, XC4240 Display Customization...
  • Page 23: Creating A Shortcut

    Setting up and using the home screen applications Notes: • Make sure that Display Icon is enabled. • Make sure that E‑mail Settings and Network Share Settings are configured. • When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white.
  • Page 24: Setting Up Scan Center

    Setting up and using the home screen applications Changing the wallpaper image From the home screen, touch Change Wallpaper. Select an image to use. Apply the changes. Running a slide show from a flash drive Insert a flash drive into the USB port. From the home screen, touch Slideshow.
  • Page 25: Using Qr Code Generator

    Setting up and using the home screen applications Note: For information on how to configure the application and its security settings, see the Device Quotas Administrator’s Guide. Using QR Code Generator Notes: • This application is supported only in some printer models. For more information, see “Supported applications”...
  • Page 26: Creating A Cloud Connector Profile

    Touch Create, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
  • Page 27: Creating Folders

    Setting up and using the home screen applications For FTP, type the FTP address. For example, myServer/myDirectory. Enter the FTP port. Port 21 is • the default port for sending commands. For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the •...
  • Page 28: Adding Groups

    Setting up and using the home screen applications If necessary, specify a login method to allow application access. Apply the changes. Adding groups Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
  • Page 29: Setting Up And Using The Accessibility Features

    These features are supported only in some printer models. • For more information on the accessibility features of your printer model, see the Accessibility Guide at http://support.lexmark.com. Enabling Magnification mode From the control panel, press and hold the 5 key until you hear a voice message.
  • Page 30: Using The Keyboard On The Display

    Setting up and using the accessibility features • Enable Magnification to use the zoom and pan gestures. • Use a physical keyboard to type characters and adjust certain settings. Gesture Function Double‑tap Select an option or item on the screen. Triple‑tap Zoom in or zoom out text and images.
  • Page 31: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source For non-touch-screen printer models, press to navigate through the settings.
  • Page 32 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup, and then make sure that the side guides fit snugly against the paper. Notes: • Load letterhead faceup with the header toward the front of the tray for one‑sided printing. •...
  • Page 33: Loading The Multipurpose Feeder

    Loading paper and specialty media Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Note: The multipurpose feeder is available only in some printer models. Adjust the guide to match the size of the paper that you are loading.
  • Page 34: Loading The Manual Feeder

    Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load paper with the printable side facedown. • Load letterhead with the printable side facedown and the top edge entering the printer first for one‑sided printing. •...
  • Page 35 Loading paper and specialty media Note: Make sure that the guides fit snugly against the paper, but not too tight as to cause the paper to buckle. Load a sheet of paper with the printable side facedown. Note: Make sure that the paper is loaded straight to avoid skewed or crooked print. •...
  • Page 36: Linking Trays

    Loading paper and specialty media Linking trays From the control panel, navigate to: Settings > Paper > Tray Configuration For non-touch-screen printer models, press to navigate through the settings. Select a paper source. Set the same paper size and paper type for the trays that you are linking. From the control panel, navigate to: Settings >...
  • Page 37: Paper Support

    Paper support Paper support Supported paper sizes Note: Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper sizes as the optional 550‑sheet tray.
  • Page 38 Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder Folio 215.9 x 330.2 mm (8.5 x 13 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.)
  • Page 39: Supported Paper Types

    Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm...
  • Page 40: Supported Paper Weights

    Paper support Paper type Standard Manual Optional 650‑sheet duo tray Optional Two‑sided 250‑sheet feeder 550‑sheet printing 550‑sheet Multipurpose tray tray tray feeder Plain paper Card stock Envelopes Paper labels Vinyl labels Supported paper weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder.
  • Page 41 Paper support Paper type and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided weight 250‑sheet feeder 550‑sheet printing 550‑sheet Multipurpose tray tray tray feeder Card stock 105.1–162 g/m grain long (28.1– 43‑lb bond) Card stock 105.1–200 g/m grain long (28.1– 53‑lb bond) Paper Labels 131 g/m...
  • Page 42: Printing

    Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
  • Page 43: Printing From A Flash Drive

    Printing Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your file manager or launch a compatible application.
  • Page 44: Supported Flash Drives And File Types

    Printing Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the display.
  • Page 45: Configuring Confidential Jobs

    Printing Images • .dcx • .gif • .JPEG or .jpg • .bmp • .pcx • .TIFF or .tif • .png Configuring confidential jobs From the control panel, navigate to: Settings > Security > Confidential Print Setup For non‑touch‑screen printer models, press to navigate through the settings.
  • Page 46 Printing Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Confidential, Repeat, Reserve, or Verify). If you select Confidential, then secure the print job with a personal identification number (PIN). Click OK or Print.
  • Page 47: Printing From A Cloud Connector Profile

    Printing Printing from a Cloud Connector profile This feature is available only in some printer models. From the home screen, touch Cloud Connector. Select a cloud service provider, and then select a profile. Note: For more information on creating a Cloud Connector profile, see “Creating a Cloud Connector profile”...
  • Page 48: Copying

    Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
  • Page 49: Copying On Letterhead

    Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Copy > Copy From > select the size of the original document > Copy To > select a paper source If you are loading into the multipurpose feeder, then navigate to: Copy To >...
  • Page 50: Placing Separator Sheets Between Copies

    Copying Placing separator sheets between copies Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Copy > Settings > Separator Sheets > On For non-touch-screen printer models, press to navigate through the settings. Adjust the settings.
  • Page 51: E-Mailing

    E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
  • Page 52 E-mailing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
  • Page 53 E-mailing Setting Value Device Password App password Note: To create an app password, go to the AOL Account Security page, log in to your account, and then click Generate app password. Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certificate...
  • Page 54 E-mailing iCloud Mail Note: Make sure that two‑step verification is enabled on your account. Setting Value Primary SMTP Gateway smtp.mail.me.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certificate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID...
  • Page 55 E-mailing Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.163.com) Note: Make sure that the SMTP service is enabled on your account.
  • Page 56 E-mailing Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Outlook Live These settings apply to outlook.com and hotmail.com e‑mail domains. Setting Value Primary SMTP Gateway...
  • Page 57 E-mailing Setting Value Device UserID Your e‑mail address Device Password Authorization code Note: To generate an authorization code, from the QQ Mail home page, click Settings > Account, and then from the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, click Generate authorization code. Sina Mail Note: Make sure that the POP3/SMTP service is enabled on your account.
  • Page 58 E-mailing Setting Value Device Password Independent password Note: The independent password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certificate Disabled Reply Address Your e‑mail address...
  • Page 59: Sending An E-Mail

    E-mailing Sending an e-mail Before you begin, make sure that the SMTP settings are configured. For more information, see “Configuring the e‑mail SMTP settings” on page Using the control panel Load an original document into the ADF tray or on the scanner glass. From the home screen, touch E-mail, and then enter the needed information.
  • Page 60 E-mailing From the Shortcut Type menu, select E‑mail, and then configure the settings. Apply the changes.
  • Page 61: Faxing

    Faxing Faxing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
  • Page 62 CX625adhe CX625de MC2325adw MC2425adw MC2535adw MC2640adwe Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer.
  • Page 63 XC2235 XC4240 XC4240i Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer. Setting up the fax function using analog fax Notes: •...
  • Page 64 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
  • Page 65 Faxing Setting up the fax function using fax server Notes: • This feature lets you send fax messages to a fax service provider that supports e‑mail receiving. • This feature supports outgoing fax messages only. To support fax receive, make sure that you have a device‑based fax, such as analog fax, etherFAX, or Fax over IP (FoIP), configured in your printer.
  • Page 66 Faxing CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
  • Page 67 Faxing Connected to the same telephone wall jack Note: These instructions apply only to printers that have EXT and line ports. • Connect one end of the telephone cable to the line port of the printer. • Connect the other end of the cable to an active analog wall jack. •...
  • Page 68 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
  • Page 69 Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer.
  • Page 70: Sending A Fax

    Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. Note: These instructions apply only to printers that support analog fax. For more information, see “Supported fax”...
  • Page 71: Scheduling A Fax

    Faxing Using the computer Before you begin, make sure that the fax driver is installed. For more information, see “Installing the fax driver” on page 272. For Windows users From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup.
  • Page 72: Changing The Fax Resolution

    Faxing Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts >...
  • Page 73: Blocking Junk Faxes

    Faxing Blocking junk faxes Note: Make sure that fax is configured. For more information, see “Setting up the printer to fax” on page From the home screen, navigate to: Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls For non-touch-screen printer models, press to navigate through the settings.
  • Page 74: Scanning

    The computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
  • Page 75: Scanning To An Ftp Server

    Scanning Browse to the location you want to save the scanned document, create a file name, and then click Next. Note: To reuse the scan profile, enable Create Shortcut, and then create a unique shortcut name. Click Finish. Load an original document into the automatic document feeder or on the scanner glass. From the printer control panel, navigate to Scan Profiles, and then select a scan profile.
  • Page 76: Scanning To A Network Folder Using A Shortcut

    Scanning If necessary, configure other FTP settings. Scan the document. Scanning to a network folder using a shortcut Create a network folder shortcut. Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen.
  • Page 77: Scanning To A Flash Drive

    Scanning Scanning to a flash drive Load an original document into the ADF tray or on the scanner glass. Insert the flash drive. Select Scan to USB and adjust the settings if necessary. Note: If the USB Drive screen does not appear, then select USB Drive on the control panel. Scan the document.
  • Page 78: Scanning To A Cloud Connector Profile

    Scanning Scanning to a Cloud Connector profile This feature is available only in some printer models. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Cloud Connector. Select a cloud service provider, and then select a profile. Note: For more information on creating a Cloud Connector profile, see “Creating a Cloud Connector profile”...
  • Page 79: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notifications Visible Home Screen Icons • • Power Management About this Printer Print •...
  • Page 80: Device

    Understanding the printer menus Help • • Print All Guides Information Guide • • Color Quality Guide Media Guide • • Connection Guide Moving Guide • • Copy Guide Print Quality Guide • • E‑mail Guide Scan Guide • • Fax Guide Supplies Guide Troubleshooting...
  • Page 81 Understanding the printer menus Menu item Description Date and Time Configure the settings for Network Time Protocol (NTP). Network Time Protocol Notes: Enable NTP [On*] • Enable Authentication appears only in some printer NTP Server models. Enable Authentication • When Enable Authentication is set to MD5 key, Key ID and Password appear.
  • Page 82 Understanding the printer menus Eco-Mode Menu item Description Print Specify whether to print on one side or two sides of the paper. Sides 1‑Sided* 2‑Sided Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side...
  • Page 83 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
  • Page 84 Understanding the printer menus Menu item Description E‑mail Alerts Setup Enter the port number of the primary SMTP server. E‑mail Setup Note: This menu item appears only in some printer models. Primary SMTP Gateway Port 1–65535 (25*) E‑mail Alerts Setup Type the server IP address or host name of your secondary or backup SMTP server.
  • Page 85 Understanding the printer menus Menu item Description E‑mail Alerts Setup Set the authentication type for the SMTP server. E‑mail Setup Note: This menu item appears only in some printer models. SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5...
  • Page 86 Understanding the printer menus Menu item Description E‑mail Alerts Setup Disable an SMTP setup error message to appear on the display. E‑mail Setup Disable “SMTP server not set up” error Note: This menu item appears only in some printer models. Off* Error Prevention Set the printer to flush blank pages or pages with partial prints...
  • Page 87 Understanding the printer menus Menu item Description Error Prevention Set the printer to process the entire page into the memory before printing it. Page Protect Off* Jam Content Recovery Set the printer to reprint jammed pages. Jam Recovery Auto* Jam Content Recovery Specify how to restart a scan job after resolving a paper jam.
  • Page 88 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
  • Page 89 Understanding the printer menus Menu item Description Headphone Volume Adjust the headphone volume. 1–10 (5*) Note: This menu item appears only when a headphone is attached to the printer. Enable Voice Guidance When Enable Voice Guidance when a headphone is attached to the printer. Headphone Is Attached Off* Speak Passwords/PINs...
  • Page 90 Understanding the printer menus Menu item Description USB Scan to Local Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device (multiple interfaces). USB Configuration Set the USB port to run at full speed and disable its high‑speed capabilities.
  • Page 91 Understanding the printer menus Menu item Description Printer Emulations Set the printer to recognize and use the PPDS data stream. PPDS Emulation Off* Fax Configuration Set fax to enter Sleep mode whenever the printer determines that it should. Fax Low Power Support Disable Sleep Note: This menu item is available only in some printer models.
  • Page 92 Understanding the printer menus Menu item Description Device Operations Let printservice read and edit values from the Embedded Web Server. Custom Supply Levels Off* Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues.
  • Page 93 Toner patch sensor setup Print a diagnostic page that contains information on toner patch sensor calibration. Print TPS information page App Configuration Enable the Lexmark Embedded Solutions (LES) applications. LES Applications Notes: • This menu item is available only in some printer models.
  • Page 94 Understanding the printer menus Menu item Description Scanner Configuration Set the RowsPerStrip tag value of a TIFF‑formatted scan output. Exact Tiff Rows Per Strip Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description Out of Service Erase...
  • Page 95: Print

    Export Configuration File to USB Export compressed log files to a flash drive. Export Compressed Logs to USB Send Logs Send diagnostic information to Lexmark. Cancel Send In some printer models, this menu item can be configured only from the Embedded Web Server.
  • Page 96 Understanding the printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Note: The multipurpose feeder is available only in some printer models. Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side...
  • Page 97 Understanding the printer menus Menu item Description Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other 0–255 (30*) jobs in the print queue. Note: This menu item appears only when a printer hard disk is installed.
  • Page 98 Understanding the printer menus Menu item Description Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Color Saver Reduce the amount of toner used to print graphics and images. Off* RGB Brightness Adjust the brightness, contrast, and saturation for color output. ‑6 to 6 (0*) Note: This setting does not affect files where CMYK color specifications are used.
  • Page 99 Understanding the printer menus Menu item Description RGB Replacement Match the colors of the output with that of the original document. Notes: • This menu item requires that you select the Display‑True‑Black color table. • This menu item appears only in the Embedded Web Server. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 100 Understanding the printer menus Menu item Description Log Action at Full Specify how the printer responds when disk usage reaches the maximum limit (100MB). None* E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post &...
  • Page 101 Understanding the printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is flushed. Minimum Line Width Set the minimum stroke width.
  • Page 102 Understanding the printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text.
  • Page 103 Understanding the printer menus Menu item Description Tray Renumber Show the factory default value assigned for each paper source. View Factory Defaults Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the specified amount of time in seconds.
  • Page 104: Paper

    Understanding the printer menus Menu item Description Scaling Adjust the image to fit the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width Orientation...
  • Page 105 Understanding the printer menus Media Configuration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
  • Page 106: Copy

    Understanding the printer menus Media Types Menu item Description Plain Specify the texture and weight of the paper loaded. Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [x] Copy Copy Defaults Menu item Description Content Type...
  • Page 107 Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Color Specify whether to print copies in color.
  • Page 108 Understanding the printer menus Menu item Description Header/Footer Apply a header or footer on the printed output. Top left Top middle Top right Bottom left Bottom middle Bottom right Overlay Specify the overlay text printed on each page of the copy job. Confidential Copy Draft...
  • Page 109 Understanding the printer menus Menu item Description Contrast Specify the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Background Detection Note: If you want to remove the background color from the original document, Content‑based* then set Background Detection to Content-based.
  • Page 110: Fax

    Understanding the printer menus Menu item Description Custom Job Scanning Turn on scanning of custom jobs by default. Off* Allow Save as Shortcut Save custom copy settings as shortcuts. Sample Copy Print a sample copy. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Defaults Fax Mode Menu item...
  • Page 111 Understanding the printer menus Menu item Description Memory Use Set the amount of internal printer memory allocated for faxing. All receive Note: This menu item prevents memory buffer conditions and failed faxes. Mostly receive Equal* Mostly send All send Cancel Faxes Cancel outgoing faxes before they are transmitted, or cancel incoming faxes before they finish printing.
  • Page 112 Understanding the printer menus Menu item Description HTTPS service URL Specify the etherFAX service URL. HTTPS Proxy Specify a proxy server URL. HTTPS Proxy User Specify the user name and password for the proxy server. HTTPS Proxy Password Fax Send Encryption Enable encryption for outgoing fax messages.
  • Page 113 Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Darkness Adjust the darkness of the scanned image. 1–9 (5*) Behind a PABX Set the printer to dial a fax number without waiting to recognize the dial tone.
  • Page 114 Understanding the printer menus Menu item Description Contrast Set the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document.
  • Page 115 Understanding the printer menus Menu item Description Enable ECM Activate Error Correction Mode (ECM) for fax jobs. Note: ECM detects and corrects errors in the fax transmission process caused by telephone line noise and poor signal strength. Enable Fax Scans Fax documents that are scanned at the printer.
  • Page 116 Understanding the printer menus Fax Receive Settings Menu item Description Fax Job Waiting Remove fax jobs that request specific unavailable resources from the print queue. None* Toner Toner and Supplies Rings to Answer Set the number of rings for incoming fax. 1–25 (3*) Auto Reduction Scale incoming fax to fit on the page.
  • Page 117 Understanding the printer menus Admin Controls Menu item Description Enable Fax Receive Set the printer to receive fax. Enable Color Fax Receive Set the printer to receive fax in color. Enable Caller ID Show the number that is sending the incoming fax. Off* Block No Name Fax Block incoming faxes sent from devices with no station ID or fax ID specified.
  • Page 118 Understanding the printer menus Menu item Description Max Speed Set the maximum speed for transmitting fax. 33600* 14400 9600 4800 2400 Note: An asterisk (*) next to a value indicates the factory default setting. Fax Cover Page Menu item Description Fax Cover Page Configure the settings for the fax cover page.
  • Page 119 Understanding the printer menus Fax Log settings Menu item Description Transmission Log Frequency Specify how often the printer creates a transmission log. Always* Never Only for Error Transmission Log Action Print or e‑mail a log for successful fax transmission or transmission error. Print E‑mail Off*...
  • Page 120 Understanding the printer menus Menu item Description Speaker Volume Adjust the fax speaker volume. Low* High Ringer Volume Enable the ringer volume. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server Setup General Fax Settings Menu item Description To Format...
  • Page 121 Understanding the printer menus Menu item Description Reply Address Specify a reply address for sending fax. Use SSL/TLS Specify whether to send fax using an encrypted link. Disabled* Negotiate Required Require Trusted Certificate Specify a trusted certificate when accessing the SMTP server. SMTP Server Authentication Set the authentication type for the SMTP server.
  • Page 122 Understanding the printer menus Fax Server Scan Settings Menu item Description Image Format Specify the file format for the scanned image. TIFF (.tif) PDF (.pdf)* XPS (.xps) Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
  • Page 123: E-Mail

    Understanding the printer menus Menu item Description Use Multi‑Page TIFF Choose between single‑ and multiple‑page TIFF files. Note: An asterisk (*) next to a value indicates the factory default setting. E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail.
  • Page 124 Understanding the printer menus Menu item Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password...
  • Page 125 Understanding the printer menus Menu item Description Global OCR Settings Configure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an Auto Rotate OCR solution. Despeckle Auto Contrast Enhance PDF Settings Set the PDF format of the scanned image.
  • Page 126 Understanding the printer menus Menu item Description Color Specify the color when scanning an image. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image.
  • Page 127 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Auto Color Detect Set the amount of color that the printer detects from the original document.
  • Page 128 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image.
  • Page 129 Understanding the printer menus Menu item Description Use Multi‑Page TIFF Choose between single- and multiple‑page TIFF files. TIFF Compression Set a compression option for TIFF files. LZW* JPEG Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo on a scanned image.
  • Page 130: Ftp

    Understanding the printer menus Web Link Setup Menu item Description Server Set the printer to send e‑mail as a web link. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the file format for the scanned image. PDF (.pdf)* Note: The menu items may vary depending on your printer model.
  • Page 131 Understanding the printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Graphics...
  • Page 132 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. -4 to 4 (0*) Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Original Size Set the paper size of the original document. [List of paper sizes] Notes: •...
  • Page 133 Understanding the printer menus Menu item Description JPEG Quality Set the quality of a JPEG‑format image. Best for content* Notes: 5–95 • 5 reduces the file size, but lessens the image quality. • 90 provides the best image quality, but produces a large file size. Contrast Specify the contrast of the output.
  • Page 134 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo image on a scanned image. 5–95 (75*) Photo Default Set the quality of a photo image on a scanned image.
  • Page 135: Usb Drive

    Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the file format for the scanned image. PDF (.pdf)* Note: The settings may vary depending on your printer model. TIFF (.tif) JPEG (.jpg) XPS (.xps) Global OCR Settings Configure the settings for optical character recognition (OCR).
  • Page 136 Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Specify the color when scanning an image. Black and White Gray Color*...
  • Page 137 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner used for each color. Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold...
  • Page 138 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image.
  • Page 139 Understanding the printer menus Menu item Description Scan Preview Show a preview of the scan on the display. Note: This menu item appears only when a hard disk is installed. Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description...
  • Page 140: Network/Ports

    Understanding the printer menus Menu item Description Pages per Side Ordering Specify the positioning of multiple page images when using Pages per Side. Horizontal* Note: The positioning depends on the number of page images and their page Reverse Horizontal orientation. Reverse Vertical Vertical Pages per Side Orientation...
  • Page 141 Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Menu item Description Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
  • Page 142 Understanding the printer menus Menu item Description Compatibility Specify the wireless standard for the wireless network. 802.11b/g/n (2.4GHz)* Wireless Security Mode Set the type of security for connecting the printer to wireless devices. Disabled* WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) used by the printer.
  • Page 143 Understanding the printer menus Menu item Description IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. Stateless Address Autoconfiguration IPv6 Specify the DNS server address. DNS Address IPv6 Assign the IPv6 address.
  • Page 144 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • This menu item appears only in some printer models. • On processes raw binary PostScript print jobs. •...
  • Page 145 Understanding the printer menus Menu item Description IPv6 Configure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconfiguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix (64*) All IPv6 Addresses All IPv6 Router Addresses Network Address Specify the network address.
  • Page 146 Understanding the printer menus Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Configuration Name Specify a service name for the zero configuration network.
  • Page 147 Understanding the printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
  • Page 148 Understanding the printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy*...
  • Page 149 Understanding the printer menus Menu item Description Pre‑Shared Key Authenticated Configure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certificate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 150 Understanding the printer menus HTTP/FTP Settings Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Configure the Hypertext Transfer Protocol Secure (HTTPS) settings. Enable FTP/TFTP Send files using FTP.
  • Page 151 Understanding the printer menus Menu item Description Packet Size (kbytes) Set the packet size for data transmission. 0–64000 (0*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language.
  • Page 152 Understanding the printer menus Menu item Description Ping frequency Specify the network query interval in seconds. 1–300 (10*) Subject Specify the subject and message of the notification e‑mail. Message Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 153: Security

    Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk is installed. Modify Address Book Manage Shortcuts Create Profiles Manage Bookmarks...
  • Page 154 Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Configuration...
  • Page 155 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item...
  • Page 156 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
  • Page 157 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notification to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notification to the administrator when the log becomes full and begins to overwrite the oldest entries.
  • Page 158 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
  • Page 159 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same file name without overwriting...
  • Page 160: Reports

    Understanding the printer menus Solutions LDAP Settings Follow LDAP Referrals Search the different servers in the domain for the logged-in user account. Off* LDAP Certificate Verification Enable verification of LDAP certificates. Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has.
  • Page 161 Understanding the printer menus Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Profile List Print a list of profiles that are stored in the printer. Asset Report Print a report that contains the printer serial number and model name.
  • Page 162: Help

    Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Help Menu item Description...
  • Page 163: Securing The Printer

    Securing the printer Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
  • Page 164: Erasing Printer Hard Disk Memory

    Securing the printer Erasing printer hard disk memory From the control panel, navigate to: Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on hard disk For non-touch-screen printer models, press to navigate through the settings. Depending on your printer model, select ERASE or Continue.
  • Page 165 Securing the printer Type of memory Description Hard disk memory Some printers may have a hard disk drive installed. The printer hard disk is designed for printer-specific functionality. The hard disk lets the printer retain buffered user data from complex print jobs, form data, and font data.
  • Page 166: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 167: Adjusting The Speaker Volume

    Maintaining the printer Adjusting the speaker volume Adjusting the default internal speaker volume Note: The speaker is available only in some printer models. From the control panel, touch Settings > Device > Preferences > Audio Feedback. Adjust the volume. Notes: •...
  • Page 168: Networking

    Note: For Wi‑Fi‑network‑ready printer models, a prompt to set up the Wi‑Fi network appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google Play or App Store. Depending on your printer model, do one of the following: •...
  • Page 169 Maintaining the printer From your mobile device, launch the app, and then accept the Terms of Use. Note: If necessary, grant permissions. Tap Connect to Printer > Go to Wi‑Fi Settings. Connect your mobile device to the printer wireless network. Return to the app, and then tap Setup Wi-Fi Connection.
  • Page 170 Maintaining the printer Configuring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the control panel, navigate to: Settings >...
  • Page 171 Maintaining the printer Connecting a computer to the printer Before connecting your computer, make sure to do the following: • Enable Wi‑Fi Direct in the printer. From the control panel, navigate to: Settings > Network/Ports > Wi-Fi Direct > Enable Wi‑Fi Direct > On •...
  • Page 172: Cleaning Printer Parts

    Maintaining the printer Changing the printer port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration.
  • Page 173 Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 174 Maintaining the printer • ADF glass pad • Scanner glass • Scanner glass pad Close the scanner cover. If your printer has another ADF glass inside door C, then continue with the following steps.
  • Page 175 Maintaining the printer Open door C. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door C • ADF glass in door C Close the door. Cleaning the touch screen CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
  • Page 176: Ordering Parts And Supplies

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
  • Page 177 78C4UK0 78C5UK0 78C6UK0 Supported only in the CX421, CX522, CX622, and CX625 printer models. Supported only in the CX622 and CX625 printer models. For more information on countries located in each region, go to www.lexmark.com/regions. Lexmark CX421, CX522, CX622, and CX625 Regular toner cartridges...
  • Page 178 Ultra high yield Return Program toner cartridge Black C251UK0 C252UK0 C253UK0 C254UK0 C255UK0 C256UK0 Supported only in the MC2425, MC2535, and MC2640 printer models. Supported only in the MC2535 and MC2640 printer models. For more information on countries located in each region, go to www.lexmark.com/regions.
  • Page 179 Maintaining the printer Lexmark MC2325, MC2425, MC2535, and MC2640 Regular toner cartridges Item Part number High yield toner cartridges Cyan C230H20 Magenta C230H30 Yellow C230H40 Black C230H10 Extra high yield toner cartridges C240X20 Cyan C240X30 Magenta C240X40 Yellow C240X10 Black...
  • Page 180: Replacing Parts And Supplies

    Maintaining the printer Ordering an imaging kit Item Part number Return Program imaging kit Black Return Program imaging kit 78C0ZK0 Black and color Return Program imaging kit 78C0ZV0 Regular imaging kit Black imaging kit 78C0Z10 Black and color imaging kit 78C0Z50 Ordering a waste toner bottle Item...
  • Page 181 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge.
  • Page 182 Maintaining the printer Insert the new toner cartridge. Close door B. Replacing the waste toner bottle Open door B until it clicks into place. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 183 Maintaining the printer Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 184 Maintaining the printer Remove the right side cover. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
  • Page 185 Maintaining the printer Insert the new waste toner bottle. Insert the right side cover.
  • Page 186 Maintaining the printer Close door B. Close door A. Replacing an imaging kit Open door B until it clicks into place. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Open door A.
  • Page 187 Maintaining the printer CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the right side cover.
  • Page 188 Maintaining the printer Remove the waste toner bottle. Remove the toner cartridges.
  • Page 189 Maintaining the printer Remove the used imaging kit. Unpack the new imaging kit. Black imaging kit Black and color imaging kit Notes: • The black imaging kit includes the imaging kit and the black developer unit. • The black and color imaging kit includes the imaging kit and the black, cyan, magenta, and yellow developer units.
  • Page 190 Maintaining the printer Remove the packing material. Note: If you are replacing the black imaging kit, then insert the magenta, cyan, and yellow developer units into the new imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems.
  • Page 191 Maintaining the printer Insert the imaging kit until it is fully seated. Insert the toner cartridges.
  • Page 192 Maintaining the printer Insert the waste toner bottle. Insert the right side cover.
  • Page 193: Moving The Printer

    Maintaining the printer Close door B. Close door A. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
  • Page 194: Saving Energy And Paper

    Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Configuring power save mode settings...
  • Page 195: Recycling

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
  • Page 196: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
  • Page 197: Identifying Jam Locations

    Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
  • Page 198: Paper Jam In Trays

    Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door A Paper jam below the fuser Open door A, and then open door B until it clicks into place. CAUTION—HOT SURFACE: The inside of the printer might be hot.
  • Page 199 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 200 Clearing jams Close doors B and A. Paper jam in the fuser Open doors A and B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 201 Clearing jams Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 202 Clearing jams Close doors B and A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 203 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A.
  • Page 204: Paper Jam In Door C

    Clearing jams Paper jam in door C Remove all original documents from the ADF tray. Open door C. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper.
  • Page 205 Clearing jams Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 206 Clearing jams Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 207 Clearing jams Close doors A and B.
  • Page 208: Paper Jam In The Multipurpose Feeder

    Clearing jams Paper jam in the multipurpose feeder Note: The multipurpose feeder is available only in some printer models. Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
  • Page 209: Paper Jam In The Manual Feeder

    Clearing jams Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
  • Page 210: Troubleshooting

    Troubleshooting Troubleshooting Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 212 “Ghost images” on page 213 “Gray or colored background”...
  • Page 211: Printing Problems

    Troubleshooting “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 222 page 223 page 224 page 225 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 227 page 228 page 229 Printing problems Print quality is poor...
  • Page 212 Troubleshooting Action Contact customer The problem is Remove, and then insert the imaging kit. support. solved. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit.
  • Page 213 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 214 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type. Print the document. Do ghost images appear on prints? Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
  • Page 215 Troubleshooting Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 216 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Go to step 3. solved.
  • Page 217 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, increase toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. Navigate to: Settings >...
  • Page 218 Troubleshooting Action Step 8 Contact customer The problem is support. solved. Remove, and then insert the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit.
  • Page 219 Troubleshooting Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 220 Troubleshooting Action Step 5 Contact customer The problem is support. solved. Remove, and then insert the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit.
  • Page 221 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. Print the document. Is the print crooked or skewed? Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 222 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
  • Page 223 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
  • Page 224 Troubleshooting Action Contact customer The problem is Remove, and then insert the imaging kit. support. solved. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit.
  • Page 225 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do dark lines appear on prints? Step 3 Contact customer...
  • Page 226 Troubleshooting Action Step 1 Go to step 2. Go to step 3. Using a blank sheet of paper, make a two‑sided copy using the ADF. Do vertical dark lines or streaks appear on prints? Step 2 Go to step 3. The problem is solved.
  • Page 227 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 228 Troubleshooting Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. • If horizontal white lines keep appearing on your prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
  • Page 229 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 230 Troubleshooting Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance distance, and then distance, and then between the repeating defects on the affected color page. contact customer contact customer Check if the repeating defects match any of the following support.
  • Page 231 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
  • Page 232 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
  • Page 233 Troubleshooting Action Step 7 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
  • Page 234 Troubleshooting Confidential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
  • Page 235: The Printer Is Not Responding

    Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 236: Unable To Read Flash Drive

    Troubleshooting Unable to read flash drive Action Step 1 Go to step 2. Wait for the printer to finish processing the Check if the printer is not busy processing another print, copy, other job. scan, or fax job. Is the printer ready? Step 2 Go to step 3.
  • Page 237: Network Connection Problems

    Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
  • Page 238 Troubleshooting Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved.
  • Page 239: Hardware Options Problems

    Troubleshooting Action Step 6 The problem is Contact customer solved. support. Make sure that you entered the correct network password. Note: Take note of the spaces, numbers, and capitalization in the password. Can the printer connect to the Wi‑Fi network? Checking the printer connectivity Print the Network Setup Page.
  • Page 240 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Check if the internal option is installed properly into the controller board. Turn off the printer, and then unplug the power cord from the electrical outlet. Make sure that the internal option is installed in the appropriate connector in the controller board.
  • Page 241: Issues With Supplies

    The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 242: Paper Feed Problems

    X and # simultaneously for 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
  • Page 243 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > Print > Layout > Collate For non‑touch‑screen printer models, press to navigate through the settings. Select On [1,2,1,2,1,2].
  • Page 244 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 245 Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type For non-touch-screen printer models, press to navigate through the settings. Set the paper size and paper type to match the paper loaded in the linked trays.
  • Page 246: Color Quality Problems

    Troubleshooting Action Step 3 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Do paper jams occur frequently? Jammed pages are not reprinted Action...
  • Page 247 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Black toner usage is optimized for printing photographs.
  • Page 248 Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is also specific to how the color of the object is specified in the software program (RGB or CMYK combinations).
  • Page 249: E-Mailing Problems

    Troubleshooting Action Step 2 Contact customer The problem is support. solved. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Balance For non-touch-screen printer models, press to navigate through the settings. Adjust the settings. Print the document.
  • Page 250: Faxing Problems

    Troubleshooting Faxing problems Caller ID is not shown Note: These instructions apply only to printers that support analog fax. For more information, see “Setting up the printer to fax” on page Action Enable caller ID. The problem is Contact customer solved.
  • Page 251 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
  • Page 252 Troubleshooting Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer...
  • Page 253 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using etherFAX Action...
  • Page 254 Action Step 3 The problem is Go to solved. https://www.etherfa Split large documents into smaller file sizes. x.net/lexmark. Can you send or receive faxes using etherFAX? Poor fax print quality Action Step 1 The problem is Go to step 2.
  • Page 255: Scanning Problems

    Troubleshooting Cannot send the fax cover page from the computer Action Step 1 The problem is Go to step 2. solved. Make sure that the print driver is updated. For more information, “Installing the printer software” on page 272. Send the fax. Can you send the fax cover page? Step 2 The problem is...
  • Page 256 Troubleshooting Cannot scan to a network folder Action Step 1 The problem is Go to step 2. solved. Create a network folder shortcut. Scan a document using the shortcut. For more information, see “Scanning to a network folder using a shortcut” on page Can you scan a document and save it to a network folder? Step 2 Go to step 3.
  • Page 257 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 258 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is Go to step 2.
  • Page 259 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check the file you want to scan. Make sure that the file name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.
  • Page 260 Troubleshooting Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 261: Contacting Customer Support

    Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
  • Page 262: Upgrading And Migrating

    Upgrading and migrating Upgrading and migrating Hardware Available internal options • Memory cards – PCIe – DDR3 DRAM – Flash memory • Optional cards – Font cards – Firmware cards • Forms and Bar Code • PRESCRIBE • Printer hard disk (SATA) Note: Some options are available only in some printer models.
  • Page 263 Upgrading and migrating...
  • Page 264 Upgrading and migrating Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near and easily accessible. Turn on the printer.
  • Page 265 Upgrading and migrating Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 266 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 267 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Push the card firmly into place.
  • Page 268 Upgrading and migrating Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet.
  • Page 269 Upgrading and migrating Unpack the printer hard disk. Attach the hard disk, and then connect the hard disk interface cable to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
  • Page 270 Upgrading and migrating Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 271 Upgrading and migrating Installing optional trays Note: Depending on your printer model, you may install a 650‑sheet duo tray or both the 650‑sheet duo tray and 550‑sheet tray. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 272: Software

    Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Configuration tab.
  • Page 273 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page 272. Add the printer.
  • Page 274: Firmware

    Click Settings > Device > Update Firmware. Do either of the following: • Click Check for updates > I agree, start update. • Upload the flash file. Note: To get the latest firmware, go to www.lexmark.com/downloads, and then search for your printer model.
  • Page 275 Upgrading and migrating Browse to the flash file. Note: Make sure that you have extracted the firmware zip file. Click Upload > Start.
  • Page 276: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 277 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Gmail, Android, Google Play, and Google Chrome are trademarks of Google LLC.
  • Page 278 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or...
  • Page 279 Notices To return Lexmark cartridges for reuse or recycling, do the following: Go to www.lexmark.com/recycle. Select the product that you want to recycle. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol.
  • Page 280 Mode Description Power consumption (Watts) Printing The product is generating hard‑copy One-sided: 400 (CX421, MC2325, MC2425); 530 (CX522, output from electronic inputs. MC2535, XC2235); 580 (CX622, MC2640); 580 (CX625, XC4240) Two-sided: 280 (CX421, MC2325, MC2425); 360 (CX522, MC2535, XC2235); 420 (CX622, MC2640); 420 (CX625,...
  • Page 281 Notices Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout.
  • Page 282 If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
  • Page 283 Notices telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.
  • Page 284 LEX-M14-002 or LEX-M03-002 A18-0046001 or A11-0160001 Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité...
  • Page 285 Notices Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models.
  • Page 286 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Highfield House, Foundation Park - 8 Roxborough Way, Maidenhead Berkshire - SL6 3UD, United Kingdom.
  • Page 287 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 288 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 289 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 290 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 291 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 292 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
  • Page 293: Index

    28 applications, supported 22 cleaning the scanner 162 control panel assigning printer to a ring cleaning the touch screen 175 Lexmark CX522 18 pattern 70 clearances around the printer 11 Lexmark CX622 18 attaching cables 14 clearing jam Lexmark MC2535 18...
  • Page 294 Index copying display brightness e‑mail server both sides of the paper 49 adjusting 195 configuring 51 creating a shortcut 50 Display Customization e‑mail service providers 51 using the ADF 48 using 23 e‑mail troubleshooting using the automatic document distinctive ring service, fax cannot send e‑mails 249 feeder (ADF) 48 enabling 70...
  • Page 295 Index faxing imaging kit Lexmark Mobile Print setting the date and time 70 ordering 180 using 42 using the automatic document replacing 186 Lexmark ScanBack Utility feeder (ADF) 61 importing a configuration file using 74 using the scanner glass 61...
  • Page 296 76 Network 162 copying 48 noise emission levels 277 Network Overview 140 placing separator sheets Non‑Lexmark supply 241 Notifications 83 between copies 50 non‑volatile memory 164 Out of Service Erase 94 poor fax print quality 254 erasing 163...
  • Page 297 Scanner maintenance required, printer menus 79 use ADF Kit 242 recycling printer messages scanning Lexmark packaging 195 Defective flash detected 240 to a Cloud Connector profile 78 Lexmark products 195 Non‑Lexmark supply 241 to a computer 74 reducing a copy 49 Not enough free space in flash...
  • Page 298 Index sending a fax supported applications 22 troubleshooting, print scheduled 71 supported fax 62 collated printing does not sending e‑mail 59 supported file types 44 work 243 sending fax 70 supported flash drives 44 confidential and other held separator sheets between supported paper sizes 37 documents do not print 234 copies...
  • Page 299 Wi‑Fi Protected Setup USB cable 14 wireless network 169 USB port 14 enabling 236 using genuine Lexmark parts 176 genuine Lexmark supplies 176 using Customer Support 25 using Display Customization 23 using QR Code Generator 25 using the automatic document...

Table of Contents