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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3755 Type 8877 and 7163," on page 25 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A serial device does not work.
ServerGuide problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3755 Type 8877 and 7163," on page 25 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The ServeRAID Manager
program cannot view all
installed drives, or the operating
system cannot be installed.
The operating-system
installation program
continuously loops.
Action
1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector (see "I/O board internal
optional-device connectors" on page 8).
2. Reseat the following components:
a. Failing serial device
b. Serial cable
c. Remote Supervisor Adapter II SlimLine (if one is installed). See "Removing
the Remote Supervisor Adapter II SlimLine" on page 58 and "Replacing the
Remote Supervisor Adapter II SlimLine" on page 58.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Failing serial device
b. Serial cable
c. Remote Supervisor Adapter II SlimLine (if one is installed). See "Removing
the Remote Supervisor Adapter II SlimLine" on page 58 and "Replacing the
Remote Supervisor Adapter II SlimLine" on page 58.
d. (Trained service technician only) I/O board. See "Removing the I/O board
assembly" on page 68 and "Replacing the I/O board assembly" on page 69.
Action
v Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
v If more than one CD or DVD drive is installed, make sure that only one drive is
set as the primary drive. Start the CD from the primary drive.
v Make sure that the hard disk drive is connected correctly.
v Make sure that the SAS hard disk drive backplane cables are securely
connected.
Make more space available on the hard disk.
109
Chapter 5. Diagnostics
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