Nortel Meridian M3901 User Manual
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Nortel Meridian M3901 User Manual

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Meridian Digital
Telephones
M3901
M3902
M3903
M3904
User Guide
Enterprise Voice Solutions Customer Documentation

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  • Page 1 Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Enterprise Voice Solutions Customer Documentation...

  • Page 3: Table Of Contents

    Contents M3900 Series Meridian Digital Telephone M3901 ....................1 M3902 ....................2 M3903 ....................3 M3904 ....................4 Your Telephone’s Controls Terms you should know Your telephone call features Use handsfree calling (M3902, M3903, and M3904) ......10 Activate/deactivate Group listening ............12 Use the Redial list .................
  • Page 4 Contents Use Call Park (M3902) ................. 29 Use Call Park (M3903 and M3904) ............31 Calling Party Number (M3902) ............. 33 Calling Party Number/Charge Account (M3903 and M3904) ....33 Display incoming calls ................34 Trace a Malicious call ................35 Incoming calls Activate Automatic Answerback ............
  • Page 5 Contents Enhanced Override Feature ..............58 Forced Camp-on .................. 59 Override Feature ................. 60 Privacy Release Feature ................ 60 Radio Paging ..................61 Voice Call ................... 63 Use the Voice Messaging control screens ..........63 Hospitality features Automatic Wake-Up ................65 Message Registration ................
  • Page 6 Contents Enable Call timer ................. 83 Select Date/time format ................ 83 Enable Key click ................... 83 Use Headset port on call ............... 84 Activate Headset port external alerter ............ 84 Use Call indicator light ................. 84 Set On-hook default path ..............85 Display diagnostics ................
  • Page 7 Contents Set-to-Set Messaging Corporate Directory Virtual Office M3901 Feature Operation M3901 Fixed Keys ................112 Program a feature or an Auto Dial ............114 Use Auto Dial ..................115 Use Speed Call .................. 115 Use Call Transfer ................116 Set up a Conference call ..............117 Activate Ring Again ................
  • Page 8 Contents Draft 0.01...

  • Page 9: M3900 Series Meridian Digital Telephone

    The M3901 is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide. M3901 The M3901 has one Line (DN) Key and can be programmed with up to five features. M3901 telephone Feature...

  • Page 10: M3902

    M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled). M3902 telephone LCD display Message Waiting Light/ Incoming Call Indicator One Line (DN) Programmable Soft Keys (self-labeled) Options Message Transfer Handsfree Key Hold Goodbye Volume Control Bar...

  • Page 11: M3903

    M3900 Series Meridian Digital Telephone M3903 The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). M3903 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled)

  • Page 12: M3904

    M3900 Series Meridian Digital Telephone M3904 The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). M3904 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled)

  • Page 13: Your Telephone's Controls

    Your Telephone’s Controls Your Telephone’s Controls Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side. You can terminate an active call by Goodbye pressing the...
  • Page 14 Key allows you to access and Options modify telephone options. Line/Directory Number (DN) Key on Line the M3901 allows you to access dial tone. Key(s) are Line/Directory Number (DN) 2496 assigned to your M3902, M3903, or M3904. They can be a Primary Directory Number (PDN) or secondary DN(s) on the M3903 and M3904.
  • Page 15 Your Telephone’s Controls Key is used to edit Directory and Edit Edit Callers List entries (M3904). Delete Key is used to delete entries or Delete characters in applications. Directory/Log Key (M3904) allows Directory/Log you to access your Personal Directory (100 entries), Callers List (last 100 incoming calls) and, Redial list (last 20 outgoing calls).

  • Page 16: Terms You Should Know

    Terms you should know Terms you should know Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log can be configured to store either unanswered or all incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Call Party Name Display (CPND) information.
  • Page 17 Terms you should know Meridian 1, Meridian SL-100— The Meridian 1 or the Meridian SL-100 is your office communications system. More... — The More Key allows access to the multiple layers of Programmable Soft Keys. These keys are the keys located below the display on your telephone. Off-hook —...

  • Page 18: Your Telephone Call Features

    Your telephone call features Your telephone call features Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100.
  • Page 19 Your telephone call features To switch from handset to handsfree: 1. Press the Key. Handsfree 2. Replace the handset. Connect a headset to the headset jack To use headset: or the handset jack depending on the headset type and the telephone you are using.

  • Page 20: Activate/Deactivate Group Listening

    Your telephone call features Activate/deactivate Group listening The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator. To activate the Group listening option: 1.
  • Page 21 Your telephone call features To deactivate the Group listening option: 1. Press the Options Key. Options 2. Use the Keys to scroll Navigation through the Options List and highlight Group listening. Group listening 3. Press the Select Key. Select 4. Press the Key to turn Group listening off.

  • Page 22: Use The Redial List

    Your telephone call features Use the Redial list The Redial List records the outgoing call numbers. To access the Redial list on the M3903: 1. Press the Key. Call Log Call Log 2. Use the Keys to highlight Navigation Redial List. Redial List 3.

  • Page 23: Use The Predial Feature

    Your telephone call features 3. Press the Key. Select Select To use the Redial List: 1. Use the Navigation Keys to highlight the number you want to call. Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

  • Page 24: Make A Call

    Make a call Make a call This section describes features that you can use when you make a call. There are several ways to make a call from your M3900 Series Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter. To make a call: 1.

  • Page 25: Make A Call While On-Hook

    Make a call Make a call while on-hook To make a call while on-hook, leave the handset in the cradle while you dial a number. To dial on-hook: 1. Press a Line (DN) Key. 2498 the number when you receive dial Dial tone.

  • Page 26: Ring Again (M3902)

    Make a call the number to be stored on the Dial Auto Dial Key. 3. Press the Key again. The Auto Dial AutoDial number is stored on the key. Note: To change the key label “AutoDial”, select C C C C h h h h a a a a n n n n g g g g e e e e f f f f e e e e a a a a t t t t u u u u r r r r e e e e k k k k e e e e y y y y l l l l a a a a b b b b e e e e l l l l from the menu.

  • Page 27: Ring Again (M3903 And M3904)

    Make a call Ring Again (M3903 and M3904) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party.

  • Page 28: Redial Last Number Called

    Make a call Redial last number called Last Number Redial allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial when using the handset: 1. Lift the handset. 2.

  • Page 29: Use Speed Call (M3902)

    Make a call Use Speed Call (M3902) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit code. Contact your network administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list.

  • Page 30: Use Speed Call (M3903 And M3904)

    Make a call Use Speed Call (M3903 and M3904) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit code. Contact your network administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list.

  • Page 31: Make A System Speed Call

    Make a call the Speed Call code assigned to Dial the telephone number. The number is automatically dialed. Make a System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator.

  • Page 32: Make An Intercom Call

    Make a call Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator.

  • Page 33: Answer A Call

    Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. Press the Key (M3902, Handsfree M3903, and M3904). Press the Line (DN) Key beside the LCD 2498 indicator as it flashes.

  • Page 34: While On An Active Call

    While on an active call While on an active call This section describes features that you can use while on an active call. Place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second line.

  • Page 35: Transfer A Call (M3903 And M3904)

    While on an active call 3. When you hear the ring or a person Transfer answers, press the Transfer Key to complete the call transfer. The LED indicator goes from steady on to off. To go back to the original call, if the transfer is incomplete: If the person you called is not available: Press the...

  • Page 36: Use Timed Reminder Recall

    While on an active call If the person you attempt to transfer the call to is unavailable: 1. Press the Key. Goodbye Goodbye 2. Press the Line (DN) Key with the 2637 flashing icon to return to your original call Use Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered.

  • Page 37: Use Attendant Recall

    While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset. 2. Press the Transfer Key and repeat the Trans transfer (to a different DN). Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Goodbye Key to complete the transfer.
  • Page 38 While on an active call To Park a call on the System Park DN or your own DN: Press the Park Key. Park If there is a System Park DN, the call automatically parks on the System Park DN. Otherwise, it parks on your Note: On the Meridian SL-100, press the Park Key and you receive a confirmation tone.

  • Page 39: Use Call Park (M3903 And M3904)

    While on an active call To retrieve a parked call: 1. Lift the handset. 2. If you parked the call using FFCs/FACs; the Park Call Access Dial FFC (Meridian 1), or the Directed Call Park or System Call Park FAC (Meridian SL-100).
  • Page 40 While on an active call call on 2190 (Where 2190 represents the default System Park DN). the DN where you want to park Dial the call. When you begin dialing, the screen displays Enter digits, then park. When you have completed dialing the call park DN, the screen displays Press OK to park call.

  • Page 41: Calling Party Number (M3902)

    While on an active call Calling Party Number (M3902) The Calling Party Number feature allows you to record a caller’s number, for accounting purposes, while on an established call. Note: This feature is not available on the Meridian SL-100. To record a caller’s number: 1.

  • Page 42: Display Incoming Calls

    While on an active call Display incoming calls The Display Key allows you to be on an active call and display an incoming caller’s name and/or number, if not automatically displayed, without interfering with the call in progress. To view the name of a second caller while on a call in progress: 1.

  • Page 43: Trace A Malicious Call

    While on an active call Trace a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls. The feature is available for both internal and external calls. When the key is pressed, your Directory Number and the telephone number of the caller are recorded for access by your network administrator.

  • Page 44: Incoming Calls

    Incoming calls Incoming calls This section describes features that you can use with incoming calls. Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service.

  • Page 45: Activate Call Pickup

    Incoming calls Activate Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. To answer a call in your own Call Pickup Group: 1. Lift the handset. 2.

  • Page 46: Use Call Waiting

    Incoming calls Use Call Waiting Call Waiting puts your current call on hold, while you answer an incoming call. Example: The attendant routes an outside call to you while you are on an existing call. Call Waiting allows you to recognize the call and respond to it. This feature must be enabled by your network administrator.

  • Page 47: While You Are Away From Your Desk

    While you are away from your desk While you are away from your desk This section describes features that you may wish to use when you are away from your desk. Forward calls (M3902) The Call Forward feature allows you to direct your calls to ring at another Line (DN).

  • Page 48: Forward Calls (M3903 And M3904)

    While you are away from your desk Forward calls (M3903 and M3904) The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your telephone is ringing. To forward your calls: 1.

  • Page 49: Forward Internal Calls Only

    While you are away from your desk Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing. To forward your internal calls: 1.

  • Page 50: Use Remote Call Forward

    While you are away from your desk Use Remote Call Forward The Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone. Note: On the Meridian SL-100, dial the Remote Access Directory Number. You are prompted to enter the directory number of your telephone and dial the Call Forwarding Remote Feature Activation Code.
  • Page 51 While you are away from your desk To cancel Remote Call Forward: 1. Lift the handset. 2. If you call from a telephone outside the system, first your Direct Inward dial System Access number and wait for dial tone. Dial the Remote Call Forward Deactivate FFC.

  • Page 52: Secure Your Telephone

    Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: The Meridian SL-100 does not support this feature. To lock your telephone: 1. Lift the handset. Dial the Electronic Lock Activate FFC and your Station Control Password.

  • Page 53: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Set up a Conference call (M3902) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.

  • Page 54: Set Up A Conference Call (M3903 And M3904)

    Talk with more than one person Set up a Conference call (M3903 and M3904) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.

  • Page 55: Join A Call

    Talk with more than one person Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your telephone must be configured with either a second line (DN) or a Call Waiting Key.

  • Page 56: Selectable Conferee Display And Disconnect

    Talk with more than one person Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system. To view active conferees: 1.

  • Page 57: Use Group Call

    Talk with more than one person Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your network administrator for details on how to create a conference call group. Note: On the Meridian SL-100, use the Preset Conference feature for group calls.
  • Page 58 Talk with more than one person To answer a Group Call: 1. Lift the handset. Note 1: If you are on a call and you receive three 10-second tones, this is the notification of a group call on your current extension.

  • Page 59: Work Without Interruption

    Work without interruption Work without interruption This chapter describes features that provide you with uninterrupted work time. Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers. vate Make Set Busy: To acti Press the Make Set Busy Key, or lift the...

  • Page 60: Additional Call Features

    Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switchhook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features.

  • Page 61: Call Page To Make An Announcement

    Additional Call Features Call Page to make an announcement Call Page allows you to make an announcement over the paging system. To make a page call, dial the paging trunk access code. Note: When the Page Key is used on an attendant console it overrides the telephones;...

  • Page 62: Charge Or Force Charge A Call (M3902)

    Additional Call Features Charge or Force Charge a call (M3902) Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing number.
  • Page 63 Additional Call Features To charge a call to an account when you transfer a call: 1. Press the Transfer Key. Transfer The call is on hold. 2. Press Key, or enter the Call Charge Charge Detail Recording Charge Account FFC. the charge account number.

  • Page 64: Charge Or Force Charge A Call (M3903 And M3904)

    Additional Call Features Charge or Force Charge a call (M3903 and M3904) Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing number.
  • Page 65 Additional Call Features the charge account number. Use Dial Clear Key or Delete Key to edit the number. Press the Exit Key to leave the screen without charging the call. 4. Press the Key. You return to your call. To charge a call to an account when you transfer a call: 1.

  • Page 66: Enhanced Override Feature

    Additional Call Features the charge account number. Dial the number of the person you Dial want to add to the conference. 5. Press the Key to switch between Swap Swap Connect talking with the original caller and the new caller. Press the Connect Key to complete the conference.

  • Page 67: Forced Camp-On

    Additional Call Features Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. To use Forced Camp-on: a telephone number and receive Dial a busy signal.

  • Page 68: Override Feature

    Additional Call Features Override Feature You can Override a busy signal and interrupt another call. Note: This feature is called Busy Override on the Meridian SL-100. To override a busy/engaged signal: Dial a telephone number and receive a busy signal. 2.

  • Page 69: Radio Paging

    Additional Call Features Radio Paging Some telephone systems can have an on-site Radio Paging system. This system feature allows you to page a person and stay on the line until they answer. The paged person answers the call when they enter a special Paging “Meet - me” code from any telephone.
  • Page 70 Additional Call Features the Radio Paging Access FFC. Dial You receive ringback/ring tone. Note 1: The person you have paged can proceed to any telephone, enter their Radio Paging Answer code plus their own DN. This action connects you and the person paged.

  • Page 71: Voice Call

    Additional Call Features Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else’s telephone speaker. To make a voice call: 1. Lift the handset. 2. Press the Voice Call Key. VoiceCall 3.
  • Page 72 Additional Call Features 5. Press the Key to play your first Play Play new message. Note: Use the Key to view More. . . additional message options. 6. Press the Stop Key to pause playback Stop of the message. Press Play to resume playback...

  • Page 73: Hospitality Features

    Hospitality features Hospitality features These hospitality features are intended for hotel operations use. Note: With the exception of Automatic Wake-Up, hospitality features are not available on the Meridian SL-100. Automatic Wake-Up Although normally used as a hotel feature, Automatic Wake-Up may be useful to business users who require a timed reminder call feature.
  • Page 74 Hospitality features 3. Press the Key. Goodbye Goodbye Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone. To verify the time for the wake-up call: 1. Lift the handset. the Automatic Wake-Up Verify Dial FFC.

  • Page 75: Message Registration

    Hospitality features Message Registration Message Registration allows you to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration Key. MsgReg the room Directory Number (DN). Dial 3. Press the Message Registration Key.

  • Page 76: Maid Identification

    Hospitality features Maid Identification Maid Identification makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status Key. RoomStatus the Directory Number (DN) for Dial the room for which the cleaning status...

  • Page 77: Room Status

    Hospitality features Room Status Room Status lets you read the status of a room using the display. To read the status of a room: 1. Press the Key. Room Status RoomStatus Dial the Directory Number (DN) for the room. The DN is displayed followed by a two digit code.

  • Page 78: Meridian Sl-100 Class Features

    Meridian SL-100 CLASS Features Meridian SL-100 CLASS Features Anonymous Caller Rejection The Anonymous Caller Rejection feature allows you to reject incoming calls on your line (DN) for which calling name and number have been intentionally blocked. Only calls in which the information has been blocked are rejected. Check with your network administrator regarding the availability of this feature.

  • Page 79: Automatic Callback

    Meridian SL-100 CLASS Features Automatic Callback The Automatic Callback feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last Directory Number (DN) you dialed on your individual line (DN) regardless of whether the call was answered, unanswered, or busy.

  • Page 80: Automatic Recall

    Meridian SL-100 CLASS Features Automatic Recall The Automatic Recall feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last incoming call on your Directory Number (DN). Check with your network administrator regarding the availability of this feature.

  • Page 81: Customer Originated Trace

    Meridian SL-100 CLASS Features Customer Originated Trace The Customer Originated Trace feature allows you to activate an immediate trace of the last incoming call to your Directory Number (DN) without requiring prior approval and manual intervention by your network administrator. Customer Originated Trace may be activated on a per-call basis.

  • Page 82: Calling Name And Number Delivery Blocking

    Meridian SL-100 CLASS Features Calling Name and Number Delivery Blocking The Calling Name and Number Delivery Blocking feature allows you to control the display of your Directory Number (DN), or your name and DN, on the display of the party you are calling. This feature is available on a per-call basis. Instead of your name and/or telephone number being displayed, the word “Private”...

  • Page 83: Telephone Display

    Telephone display Telephone display This section summarizes the display features of the M3902, M3903, and the M3904. Idle display is shown in the following figures. M3902 display The M3902 display gives call status and feature information. Date/time display Call party info 2637 08/12 5:48 Feature Status info...

  • Page 84: M3904 Display

    Display Intercom ConfSelDsp 2639 Line/Feature Key Status AutoDial 2637 Feb 20 5:48 P Date/time display NORTEL NETWORKS Call party info Feature Status info Options info 5 New callers Directories info Forward Quit Copy 553-9076B Note: Refer to “Your Telephone’s Controls” on page 5 and for more information...

  • Page 85: Options List

    Options List Options List The Options List (available on the M3902, M3903, and M3904) allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset port on call, Headset port external alerter and recorder interface, Call indicator...

  • Page 86: Select A Language

    Options List Select a language The display is available in multiple languages. After you select Language. . . from Options List menu, 1. Use the Keys to highlight Navigation the desired language (e.g., German). Deutsch 2. Press the Key. Select Select Press the Done...
  • Page 87 Options List 5. Press the Key that is printed Dial Pad with the first letter in your new label. Press the key until the correct character appears. 6. Use the Case Key to change the case Case of the letter, as needed. 7.

  • Page 88: Adjust Screen Contrast

    Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; From the screen, press the Contrast Lower Higher Key to decrease the display Lower contrast level, or press the Higher...

  • Page 89: Choose Ring Type

    Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from menu; Options List 1. Use the Keys to scroll Navigation through the list of ring types.

  • Page 90: Use Live Dial Pad

    Options List Use Live dial pad The Live dial pad option (available on the M3094) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from menu; Options List From the Live dialpad screen, press Key to turn on Live dial pad, or...

  • Page 91: Enable Call Timer

    Options List Enable Call timer The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Options List menu; From the screen, press the Call timer Key to turn on the Call timer, or press the Key to turn off the Call timer.

  • Page 92: Use Headset Port On Call

    Quit Options Note: Additional equipment is required to implement this option. For more information please contact your Nortel Networks distributor. Activate Headset port external alerter When the Headset port external alerter option (available on the M3904) is activated, it supports a visual or audible alerter and/or recorder device. This device plugs into the Headset port, which is located on the bottom of the telephone.

  • Page 93: Set On-Hook Default Path

    Options List Set On-hook default path The On-hook default path option (available on the M3903 and M3904) automatically opens the voice path on either the Headset or on Handsfree when you press a Line (DN) Key. After you select On hook default path from the menu;...

  • Page 94: Activate Group Listening

    Options List Activate Group Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone’s speaker. The network administrator must enable this feature. After you select Group listening from the menu;...

  • Page 95: Directory Display And Navigation

    Directory display and navigation Directory display and navigation M3903 Directory display and navigation The M3903 information display shows one item at a time. Use the Navigation Keys to scroll through the list. When the item you want appears, press the Select Key.

  • Page 96: M3904 Directory Display And Navigation

    Directory display and navigation M3904 Directory display and navigation With the M3904’s display, you can view three lines of information. The figure below shows the status once you log into the directory. 01 Directories Personal Directory Call Log (Callers List) Call Log (Redial List) Select Quit...

  • Page 97: Directory Password Protection (M3904)

    Directory display and navigation Directory password protection (M3904) You can password protect your Personal Directory, Callers List, and Redial list on the M3904. If password protection is activated, you will be asked to enter your password each time you press the Directory/Log Key. To enable password protection: 1.
  • Page 98 Directory display and navigation 9. Press the Key. Enter Enter 10. Press the Done Key to save changes. Done 11. Press the Key or the Quit Quit Key to exit. Directory/Log Directory/Log To disable Personal Directory password: 1. Press the Directory/Log Key.
  • Page 99 Directory display and navigation 8. Press the Key to save changes. Done Done 9. Press the Key or the Quit Quit Key to exit. Directory/Log Directory/Log...

  • Page 100: Call Log

    Call Log Call Log The Call Log (available on the M3903 and M3904) records the name and number of incoming and outgoing calls and can be password protected on the M3904. You can activate Call Log to record all calls, record only the unanswered calls, or record no incoming calls.

  • Page 101: Access And Use The Callers List (M3904)

    Call Log To make a call from the Callers List: 1. Use the Navigation Keys to highlight the number you want to call. Note: If you are calling an external or long distance number, you will need to edit 2498 the number to add the access codes required by your system to make an external or long distance call.
  • Page 102 Call Log To make a call from the Callers List: 1. Use the Navigation Keys to highlight the number you want to call. Note: If you are calling an external or long distance number, you will need to edit 2498 the number to add the access codes required by your system to make an external or long distance call.

  • Page 103: Redial List

    Redial List Redial List The Redial List (available on the M3903 and M3904) records your last 20 (M3904) or 5 (M3903) outgoing calls and can be password protected on the M3904. On the M3904, you can copy these numbers to your Personal Directory. Use the Redial List (M3903) To access your Redial List: 1.
  • Page 104 Redial List 3. Press Select. Select 4. Use the Navigation Keys to highlight the number you want to call. Note: If you are calling an external or 2637 long distance number, be sure that the appropriate access codes are included. 5.

  • Page 105: Use The Personal Directory

    Use the Personal Directory Use the Personal Directory The Personal Directory (available on the M3904) provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number).
  • Page 106 Use the Personal Directory ¤¤¤ ¤¤¤ ¤¤¤ ¤¤¤ 2. Press the dial pad with the desired ›› ›› ›› ›› letter repeatedly until that letter ‡‡‡ ‡‡‡ ‡‡‡ ‡‡‡ appears on the display. ››› ››› ››› ››› 3. Press the right arrow key to go to the ‡‡‡‡...

  • Page 107: Add An Incoming Call

    Use the Personal Directory Add an incoming call 1. Press the Copy Key. Copy The displays shows the message C C C C o o o o p p p p y y y y t t t t o o o o . 2.

  • Page 108: Add An Outgoing Call

    Use the Personal Directory Add an outgoing call 1. After the person you called answers, Copy press the Copy Key. The displays shows Copy to. 2. Press the Directory Key. Dirctry 3. Add the name, using the dial pad, Delete, and Case Keys as needed.

  • Page 109: Delete Or Edit A Personal Directory Entry

    Use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1. Use the Keys to highlight Navigation the entry you want to edit or delete. 2. Press the Key to delete the Delete Delete currently highlighted entry in your Personal Directory.

  • Page 110: Delete Your Personal Directory

    Use the Personal Directory Delete your Personal Directory To delete your Personal Directory: 1. Press the Key. Delete List DelList The display shows Delete all entries?. 2. Press the Key if you want to delete all the entries in your Personal Directory, or press the Key if you want to return to the top of the...

  • Page 111: Use Card View

    Use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Use the Navigation Keys to highlight the desired name. Purchasing 2. Press the right Key.

  • Page 112: Search For An Entry

    Use the Personal Directory Search for an entry You can search for a particular entry in your Personal Directory. To search for an entry: 1. Use the Keys to highlight Navigation Personal Directory. Personal Directory 2. Press the Key. Select Select 3.
  • Page 113 Use the Personal Directory 4. Press to copy the incoming call Next Next without editing the name. Edit the number, if required (see note for step 5), and go to step 6. Clear Press to make changes to the Clear name before saving.

  • Page 114: Set-To-Set Messaging

    Set-to-Set Messaging Set-to-Set Messaging With the Set-to-Set Messaging application activated (available on the M3903 and M3904), an internal caller using an M3903 or an M3904 receives a quick visual message, which you have selected, whenever they dial your telephone number. The length of your message is limited to 24 characters. The message is entered through the dial pad keys using a process similar to the one used for entering names in the M3904’s Personal Directory.
  • Page 115 Set-to-Set Messaging 5. From the screen, use the Edit Mode dial pad to enter a text message. Press Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Key to exit the screen Cancel without saving changes.

  • Page 116: Corporate Directory

    Corporate Directory Corporate Directory The Corporate Directory application (available on the M3903 and M3904) allows you to search by entering the characters in the name of the person you are calling, beginning with the last name. Once you have located the name and number of the person, you may use the dial soft key to call the number.
  • Page 117 Corporate Directory 6. Use the Keys to scroll Navigation through the directory. Note: The entire directory is available. The “find” process determines which directory entry to select as your starting point. 7. If desired, use the Right Navigation Key to move from “list” view to “card” view.

  • Page 118: Virtual Office

    Virtual Office Virtual Office The Virtual Office feature (available on the M3903 and M3904) allows you to log into a specially designated M3903 or M3904 telephone. When you log into the telephone your individual configuration is downloaded to the telephone for line (DN) and feature access.
  • Page 119 Virtual Office Note 1: If your Virtual Office telephone is configured as an M3903, you may only login to an M3903. If your Virtual Office telephone is configured as an M3904, you may only login to an M3904. Note 2: If two or more users are attempting to login at the same moment, the system processes the login information for the first user.

  • Page 120: M3901 Feature Operation

    M3901 Feature Operation M3901 Feature Operation M3901 is a one line telephone. The M3901 operates in a different way than the other M3900 series Digital Telephones. This section explains in some detail the M3901 operation. The M3901 supports five programmable features. You activate the features when you press the M3901 Feature Key and a dial pad number key for that feature.
  • Page 121 M3901 Feature Operation Line (DN) Key To use the Line (DN) Key to make a call: 1. Press the Line (DN) Key. Line Lift the handset. The Line (DN) Key is automatically selected. the telephone number. Dial Volume Control Bar...

  • Page 122: Program A Feature Or An Auto Dial

    Program a feature or an Auto Dial Your network administrator may configure up to five features for your telephone. The Features Card on the right side of the M3901 lists each feature and the Dial Pad Number Key used to activate the feature.

  • Page 123: Use Auto Dial

    M3901 Feature Operation Use Auto Dial Auto Dial lets you dedicate a feature position to a specific telephone number. When the Features Key and assigned Dial Pad Number Key are pressed, the number is dialed automatically. This feature must be enabled by your network administrator.

  • Page 124: Use Call Transfer

    M3901 Feature Operation To make a Speed Call: 1. Lift the handset. 2. Press the Key. Features Features 3. Press the Key for the Dial Pad Number Speed Call Controller feature or the Speed Call User feature. Dial the Speed Call code of the number you want to call.

  • Page 125: Set Up A Conference Call

    M3901 Feature Operation Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.

  • Page 126: Activate Ring Again

    M3901 Feature Operation Activate Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party.

  • Page 127: Make A Call

    M3901 Feature Operation Make a call To dial a number while on-hook: 1. Press the (DN) Key. Line Line the number. Dial 3. Lift the handset and speak when the party answers. To use handset and dial number: 1. Lift the handset, the telephone automatically selects the Line (DN).

  • Page 128: Accessories For The M3900 Series Telephones

    Accessories for the M3900 Series telephones Accessories for the M3900 Series telephones Optional items are available for use with your M3900 Series Digital telephone. Please contact your System Administrator for additional details. Note: Wall attachment is available for all four models. Accessory Connection Module (ACM) The Accessory Connection Module (ACM) provides the interface for adding the Analog Terminal Adapter, External Alerter and Recorder Interface, Computer...

  • Page 129: Headsets

    To adjust the headset volume, go to the Options menu, Headset types and select one of the headset types from the sub-menu item: Headset 1, Headset 2 or Amplified. Refer to your distributor for the latest product bulletin from Nortel Networks for recommended headset types for the M3900 Series telephone. Key-based Expansion Module The Key-based Expansion Module provides additional line (DN) or feature keys for the M3904.

  • Page 130: Meridian 1 Flexible Feature Codes (Ffcs)

    Flexible Feature Codes/Feature Access Codes Meridian 1 Flexible Feature Codes (FFCs) Call Detail Recording Make Set Busy Deactivate Charge Account Call Forward All Calls Malicious Call Trace Activate Call Forward All Calls Override Deactivate Call Forward All Calls Verify Radio Paging Internal Call Forward Radio Paging Access Activate...

  • Page 131: Meridian Sl-100 Feature Access Codes (Facs)

    Flexible Feature Codes/Feature Access Codes Meridian SL-100 Feature Access Codes (FACs) Account Code Last Number Redial Anonymous Caller Rejection Malicious Call Hold (MCH) (ACRJ) Activate Anonymous Caller Rejection Paging access code (ACRJ) Deactivate Automatic Callback (ACB) Random Make Busy (RMB) Activate Automatic Callback (ACB) Secondary MADN Call...

  • Page 132: Index

    Anonymous Caller Rejection 70 Call Party Name Display (CPND) 8 answer calls 25 Call Pickup 37 applications call status indication Corporate Directory 108 M3901 119 Set-to-Set Messaging 106 call timer 83 area code setup 82 Call Trace 35 attendant 8 call transfer...
  • Page 133 Customer Originated Trace 73 change label 78 feature operation date format 83 M3901 112 Date/time display 8 Features Key, M3901 113 Delete Key 7 Fixed Keys 8 Dial Key 6 Flexible Feature Code (FFC) 8 Dial Tone interrupted 8...
  • Page 134 Done Key 6 make a call 119 Edit Key 7 Message Waitiing Indicator Feature Key 78 (MWI) 119 Features Key, M3901 113 recieve calls 119 Fixed Keys 8 Ring Again 118 Goodbye Key 5 Speed Call 115 Handsfree Key 5...
  • Page 135 Redial List 95 add an entry 97 Maid Identification 68 Card View 103 make a call delete directory 102 M3901 119 delete entries 101 Make Set Busy 51 edit entries 101 Malicious Call Hold (MCH) 35 make calls from directory 102...
  • Page 136 Index Ring Again M3901 118 Virtual Office 110 M3902 18 Vmsg 63 M3903,M3904 19 Voice Call 63 ring tone 9 Voice Messaging control 63 ring type 81 Volume Control Bar 5 ringback 9 volume, adjust 80 Room Status 69 VOWIN 110...
  • Page 138 Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks.

This manual is also suitable for:

Meridian m3902Meridian m3903Meridian m3904

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