Frequently Asked Questions; Why Is There A Part Of Channels Displaying "No Resource" Or Turning Black Screen In Multi-Screen Live View; Why Is The Video Recorder Notifying The Stream Type Is Not Supported - HIKVISION DS-7764NI-M4 User Manual

17.4 Frequently Asked Questions

17.4.1 Why is there a part of channels displaying "No Resource" or turning black
screen in multi-screen live view?
Reason
1. Sub-stream resolution or bitrate settings is inappropriate.
2. Connecting sub-stream failed.
Solution
1. Go to Camera → Video Parameters → Sub-Stream . Select the channel, and turn down the
resolution and max. bitrate (resolution shall be less than 720p, max. bitrate shall be less than
2048 Kbps).
Note
If your video recorder notifies not support this function, you can log in to the camera, and
adjust video parameters via web browser.
2. Properly set the sub-stream resolution and max. bitrate (resolution shall be less than 720p, max.
bitrate shall be less than 2048 Kbps), then delete the channel and add it back again.

17.4.2 Why is the video recorder notifying the stream type is not supported?

Reason
The camera encoding format mismatches with the video recorder.
Network Video Recorder User Manual
Figure 17-2 Device Command
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