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Note: If you transfer clips or files in Resilient mode, EnGo uses the last receiver that you assigned
for a clip or file transfer.
Restart EnGo
Occasionally, you might need to restart EnGo to assist with support sessions or during
troubleshooting.
1. On the Preview screen, select
2. Select More.
3. Select Settings.
4. Select Operation.
5. Select Restart.
Note: If you use Control for remote management of the EnGo, when EnGo restarts, you lose
access. Wait until EnGo restarts and Ready appears on the screen. Then, restart the remote
management session.
Warning and error messages
The following table outlines possible warning or error messages that you might encounter and
possible ways to resolve them. If you call Dejero Support, reference the warning or error
number, as listed below.
Problem
Error /
warning
number
Poor network
Warning 04
One or more
Error 05
modems have
malfunctioned.
Restarting this
device may resolve
the problem.
61 | Dejero EnGo 3x User Guide
.
Description
There is insufficient
connection bandwidth to
support the bitrate.
Unable to establish a
network connection.
Solution
Try repositioning the EnGo for better
wireless coverage, or change to a longer
latency setting. For more information,
see "Configure the latency" on page .
Reinitialize the modems:
1. Power off the EnGo.
2. Disconnect the power source.
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