Dejero EnGo 3x Manual page 59

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EnGo needs to be
assigned to a
receiver output
EnGo is disabled
Low power
Video, audio, or transmission problems
Problem
Preview screen is
black
There is sound, but
no picture
There is picture,
but no sound
Poor stream health
or poor network
connectivity
59 | Dejero EnGo 3x User Guide
Contact your system administrator to assign a receiver output. When
assigned, the output destination for EnGo appears on the Preview
screen.
Contact Dejero Support. You will need to restart EnGo after it is re-
enabled.
If battery power in the EnGo is low, the Power button flashes quickly
(approximately two times a second), and a warning appears on the
screen and in Control. The battery icon also changes to red or yellow
and includes the percentage of battery power remaining. For more
information, see "About the Power button settings" on page
Connect the EnGo to a power outlet or connect a fully charged auxiliary
battery. When you do, the internal battery starts charging, even if you are
using it.
Possible solution
A source is not connected to EnGo. Make sure that the cable from the
source is securely connected to the correct input port on EnGo.
The video input might not be specified correctly. For more information,
see "Configure the video input" on page .
If you cannot send video, ensure that the EnGo is not in GateWay Mode.
For more information, see "Turn off GateWay Mode" on page .
If you recently switched between hotspot mode and Gateway Mode,
restart the IP stream.
The video input might not be specified correctly. For more information,
see "Configure the video input" on page .
The sound is set on your camera. To troubleshoot sound settings, see
the camera manufacturer's instructions.
Set the latency to 3 or 8 seconds. For more information, see "Configure
the latency" on page .