Sync 3 Troubleshooting - Ford ENDURA 2017 Owner's Manual

SYNC 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
Issue
There is back- The audio control
ground noise settings on your cell
during a phone phone may be affecting
call. SYNC 3 performance.
During a call, I
can hear the
Possible cell phone
other person
malfunction.
but they cannot
hear me.
During a call, I
cannot hear the
The system may need to
other person
be restarted.
and they cannot
hear me.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
Possible cell phone
book.
malfunction.
The system
says "Phone-
book down-
loaded" but my Limitations on your cell
SYNC 3 phone- phone's capability.
book is empty or
is missing
contacts.
Endura (CDQ) New Zealand, enNZL, Edition date: 201712, First Printing
SYNC
Cell phone issues
Possible cause
308
3
refer to the tables below.
To check your cell phone's compatibility,
refer to the regional Ford or Lincoln
website.
Possible solution
Refer to your device's manual about audio
adjustments.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
Check your cell phone's compatibility.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.