Sync 3 Troubleshooting - Ford ESCAPE 2021 Owner's Manual

SYNC 3 TROUBLESHOOTING
Voice Recognition
Symptom
The system does not under-
stand what I am saying.
The system does not under-
stand the name of a track or
artist.
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing
SYNC 3
(If Equipped)
Possible Cause and Resolution
– You are using the wrong voice commands.
• See Using Voice Recognition (page 438).
• For a complete list of voice commands, refer to our
website.
– You are speaking too soon.
• Wait for the voice prompt before you speak.
– Device limitation. Bluetooth does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You are using the wrong voice commands.
• See Using Voice Recognition (page 438).
• For a complete list of voice commands, refer to our
website.
– You are not saying the name exactly as it appears on
your device.
• Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
– The name contains special characters, for example * ,
- or +.
• Rename the files on your device or use the touch-
screen to select and play the track.
471